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EA_Darko replied to Twitch Prime Rewards
Hey @Fatss093 if you are missing items that you believe you should have then you will need to speak with one of our chat support advisers who will be able to advise you further. &..
5:00 pm, April 29, 2020 Technical Issues
EA_Darko replied to Transfer Market blocked unfair!!
Hey @bernardosales if there is a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.c..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Transfer Market ban
Hey @cssahin if you have a band on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en..
3:00 pm, December 12, 2019 Technical Issues
EA_Darko replied to Transfer Market Ban - What to do if EA refuses to remove ban?
You will need to speak to our Terms of Service team in relation to any ban @AristoKalos05. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/inf..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Trace Report. What does it mean?
Hey @BenGrigg5 those speed tests don't really help in diagnosing issues. A speed test is one done on optimal settings and are not treflcivetive of actual bandwidth use. For exa..
2:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to TOTW sbc compensation
Hey @gospodin991 if you are have not received an item back that was promised then the best thing to do is to speak with one of our phone or chat support advisers who will be able t..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to TOS team
Hey @fcf13 the process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/ Click Contact usat the t..
5:00 pm, December 16, 2019 Technical Issues
EA_Darko replied to Submitting SBC
Hey @ActualGB would it be possible to share the full error message as you are seeing it? Generally, these error messages contain information that lets us narrow down the cause of the ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Please ban the PC Squad Battles cheaters!
Hey @NeXTA111 if you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/ W..
2:30 pm, February 28, 2020 Technical Issues
EA_Darko replied to Players disappeared after update
Hey @Haukur94 if you are missing items then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can conta..
4:30 pm, January 22, 2020 Technical Issues
EA_Darko replied to Player gone
Hey @KillCommanderr if you are missing items then I would suggest that you speak with one of our phone or chat support advisers who will be able to advise you further. ..
4:30 pm, January 16, 2020 Technical Issues
EA_Darko replied to Player disappears
Hey @bar54612 can you check your unassigned pile to see if the item is there? If not and you are unable to find it then you will need to speak with one of our phone or ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Permanent Transfer market ban FIFA 20
Hey all, if you have a sanction or ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/..
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to My EA account has link in a wrong user in PS4 how can i change it.
Hey @BenjarongP for account issues such as this you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our liv..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to More than 5M coins removed and account flagged
You will need to speak to our Terms of Service team @Benlafqih. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-su..
1:00 pm, March 20, 2020 Technical Issues
EA_Darko replied to Missing players and coins
Sorry if you were misinformed @Spirit_Spacey but for any missing item claims you will need to speak with one of our phone or chat support advisers who will be able to advise y..
3:00 pm, January 14, 2020 Technical Issues
EA_Darko replied to Missing content players were sold but i never sold them lost all my coins
Hey @yas_653 you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at help.ea.com. ..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to Missing 2200 Fifa points
Hey @KingUgas if you are missing content then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. It's b..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Lost packs
Hey @Acazzz07 for any missing items you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Innocent van
If you have a ban on your account @broodlee1 then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us..
5:00 pm, January 20, 2020 Technical Issues
EA_Darko replied to I bought a player on the transfer market and they are missing
Hey @max_hannah04 have you check your unassigned pile and club for the item? If you cannot locate the item then you will need to speak with one of our chat support advisers who w..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to I am banned, but why, if I play always fair
You will need to speak to our Terms of Service team for any ban @lietuvaever. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-abou..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to I QUIT FUT
Hey @hamidzaibullah if you have any questions relating to a TOS sanction then you will need to speak to our Terms of Service team as they are the only ones who can discuss a TOS sanction or ban w..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to How do I
Hey @mccreiks if you believe that your account was compromised then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.&nb..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to How can I report EA staff's conduct and unhelpfulness?
If you wish to make a complaint then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can contact our live ..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Help Please
Hey @Aiden_wave if there is a ban on your account then you will need to speak to our Terms of Service team and explain the situation to them. The process to contact our ToS team can b..
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Hacker stole all my coins
Hey @Sayn_n1 we are unable to assist with account-based issues on AHQ and as such if you are having an account or billing issue then you will need to speak with one of our phone or..
4:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Hacked account
Hey @matty31289 the best thing to do is to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at help..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Hacked FIFA20 account
Hey @CopiousBear74 for any account-based issue you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live suppo..
1:00 pm, July 1, 2020 Technical Issues
EA_Darko replied to Hacked
Hey @Samjosh01 for any issues with missing items you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can ..
12:30 pm, January 31, 2020 Technical Issues
EA_Darko replied to Fifa point I bought 2days ago has not shown up till now, what's the solution
Hey @emmyanthony_ps if you are missing items you purchase then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. &..
5:00 pm, February 6, 2020 Technical Issues
EA_Darko replied to Fifa 20 why are you locking my friends accounts!
Hey @churtydaysrq if your friend is not getting verification codes then they will need to speak with one of our phone or chat support advisers who will be able to advise you furthe..
3:00 pm, January 23, 2020 Technical Issues
EA_Darko replied to FUT Champs - no rewards
Hey @newstd1 if you are missing items you believe you should have received then you will need to speak with one of our phone or chat support advisers who will be able to advise you..
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to FIFA20 not connecting to servers after update and internet improvements!!!
It sounds like you may be having issues with your connection @Getting-them-in. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/..
2:30 pm, January 29, 2020 Technical Issues
EA_Darko replied to FIFA ultimate team purchased player disappeared
Hey @erwinvandijk the best thing to do is take a look through your account to see if you can find the item. If you cannot find it anywhere then please speak with one of our phone..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to FIFA 20 Ea account problem
Hey @damsptt this is not something which we can assist with on AHQ. The only team who can assist is our account recovery team, please contact them back again with as much info as poss..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to FIFA 20 CRASHES WHEN GOING INTO ONLINE GAME
Hey @santibolt17 it would appear that the issue is with your controller so the best thing to do is to contact the support for the controller to see what they can recommend as we are not able..
1:00 pm, March 20, 2020 Technical Issues
EA_Darko replied to FIFA 20 - Banned From Online
Hey @Blackarat if you have a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/e..
4:30 pm, January 22, 2020 Technical Issues
EA_Darko replied to Ea connection problems
Hey @nuradil9595 if you are not getting the code then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You..
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to EA Live Chat not working
Hey @sge_modeste27 you can contact our live support at help.ea.com. To speak with a chat adviser: Click on your product Origin Then select 'PC Manage my Account' Can't log ..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Division rivals rewards mistake
Hey @ITALI_2009 if you believe that you received the wrong rewards then you will need to speak with one of our phone or chat support advisers who will be able to advise you further..
3:00 pm, November 29, 2019 Technical Issues
EA_Darko replied to Disconnected In Weekend League
Hey @Joby293 just so you are aware, AHQ is a global community focused on players helping players. If you require direct assistance from a member of the EA live support team then yo..
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Companion app transfer ban
Hey @Baapstra if you have a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea...
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Coins
Hey @olikucharski having a friend send you coins is a breach of the FIFA 20 Terms that you agreed to when first launching the game. To appeal your sanction you will need t..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Changing EA accounts
You will need to speak to our Terms of Service team @zoomballs. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-su..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Can't log in to EA server
Hey @Crg10Aly if someone has changed your account details then your best bet is to speak with one of our phone or chat support advisers who will be able to advise you further. ..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Can I pay with a VISA Internet Card
Hey @ASSASSINMJS you can find all the info relating to payment methods on Origin here: https://help.ea.com/en/help/account/ordering-payment-information/ For any account or billin..
5:00 pm, February 7, 2020 Technical Issues
EA_Darko replied to COINS PLAYERS AND CONSUMABLES MISSING FROM FUT ACCOUNT
Hey @ariskhd for any missing items you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at&..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to Broke in my house lost 1,4 mil
Hey @chrisjanssen12 we are unable to assist with any account-based issue such as this so you will need to speak with one of our phone or chat support advisers who will be able..
12:30 pm, December 6, 2019 Technical Issues
EA_Darko replied to Bought a player and he disappeared as the coins
Hey @marquesone11 for any missing items you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live suppor..
7:30 am, June 26, 2020 Technical Issues
