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EA_Aljo replied to Servers
Hello, @corbanroxx Let's see if we can find out what's happening. First, what system are you playing on? Also, are you on a wired or wireless connection?
6:00 pm, January 2, 2020 Technical Issues
EA_Aljo replied to Server disconnects after every FUT champions game
Hi there, @3badee10 Are you also disconnecting in other modes or does this only happen during FUT Champions matches?
10:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Serevers and connection are trash
Hi there, @dracksd. I'm sorry for all the frustration. Can you give me some more details? Are you lagging and/or disconnecting a lot? If so, I'd be happy to go through some troubleshooting..
7:00 pm, March 9, 2020 Technical Issues
EA_Aljo replied to Same problem
Hi there, @BOWD3N1991. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equi..
6:00 pm, February 24, 2020 Technical Issues
EA_Aljo replied to STILL KEEP DISCONNECTING ME!!!
Hi there, @Lacikeistimeless. When you get to the 9th hop, there's a very big worst ping spike. It's possible that is due to the distance you are from the server you're pinging. What countr..
4:30 pm, April 28, 2020 Technical Issues
EA_Aljo replied to Rivals disconnection!!
Hi there, @Mimipearce84. I'll try to help figure out why you're disconnecting. How often is that happening? Also, are you on a wired or wireless connection? Thanks!
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Repeatedly disconnected during single player FUT draft
Hi there, @jacob_w4. Is it only draft matches that you're disconnecting from or does it happen in other modes as well?
4:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Regular lag in FIFA seasons
Hi there, @brydopants, If you're still experiencing lag, I'd like to try to find out why that's happening. First, are you on a wired or wireless connection? Also, what system do you play o..
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Pro clubs disconnection
Hi there, @DiegoGalimany. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug i..
6:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Poor servers
Hi there, @Dec5577. I'm really sorry for all the frustration with disconnecting. Let's see if we can get that resolved. First, are you on a wired or wireless connection? Also, what sy..
6:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Please let that go to ea
Hi there, @xyas4ser. How frequently is this happening? Normally, when you take a loss, it means you disconnected from the match. If it happens often, we should go through some connection t..
5:30 pm, February 14, 2020 Technical Issues
EA_Aljo replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected
Hi there, @passing_tact. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on. Thanks!
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Opponent Quit, match lost and no objectives received
Hi there, @daze15. I'm really sorry for the frustration! How frequently are you disconnecting from matches?
3:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Online Friendly connection lost, Ps4
Hi there, @jerocarson . You want to make sure you use either Type 1 or Type 2. Type 3 will restrict your NAT too much. Can you try changing it to Type 1 in your router and then power ..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to No connection to servers
Hi there, @guntergina. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
9:30 pm, April 13, 2020 Technical Issues
EA_Aljo replied to My squad battles keeps disconnecting when I'm winning
Hi there, @robwoo6. Sorry to hear about the disconnects! I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes pl..
6:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Multiple second input delay
Hi there, @camerontuff. I'll see if we can find out why this is happening. Did you also power cycle your PS4 after you reset your modem and router? Are you playing on a wired or wireless c..
5:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to Menus - FUT
Hi there, @UKbealyUK. I'm really sorry for all the frustration. We should see if we can find out why this is happening and potentially get it resolved. First, are you on a wired or wireles..
4:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Match Under Review?
Hi there, @Br1anCooke. Normally you can just quit out of the match and view your record to see what the outcome was. How frequently are you disconnecting from matches?
5:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Lost connection Friday night fut champs
Hi there, @weedougie. Was this the only time you disconnected or does it happen more frequently?
5:30 pm, April 2, 2020 Technical Issues
EA_Aljo replied to Losing connection from EA servers with great network connection
Hi there, @chapstick87. I'll try to find out why you keep lagging and disconnecting. It sounds like you've already gone through a lot of troubleshooting, but are you able to run a UO Trace..
5:00 pm, April 2, 2020 Technical Issues
EA_Aljo replied to Lagging fifa
Hi there, @pmldias1. Are you still experiencing lag in FIFA? If so, we'll go through some connection troubleshooting and see if we can find out why the lag is happening. Thanks!
7:00 pm, March 30, 2020 Technical Issues
EA_Aljo replied to Lagging all of a sudden... Please help me..
Hi there, @droPssssss. I'll try to help with this. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
6:00 pm, June 18, 2020 Technical Issues
EA_Aljo replied to Keep getting disconnected from matches on ultimate team
Hi there, @Gtanaka96. Let's see if we can find out what's going on here. First, what system are you playing on? Also, are you on a wired or wireless connection Thanks!
8:00 pm, January 6, 2020 Technical Issues
EA_Aljo replied to Keep getting disconnected from ea servers fifa 20
Hello, @Wh1TE_mAgiC. Let's see if we can that disconnect issue to clear up. First, what system are you playing on? Also, do you use a wired or wireless connection?
4:00 pm, December 6, 2019 Technical Issues
EA_Aljo replied to Keep getting disconnected after winning in the weekend league
Hi there, @capo143. I'm really sorry for all the frustration with this. Let's see if we can find out what's going on. First, are you on a wired or wireless connection? Also, what system ar..
3:30 pm, March 31, 2020 Technical Issues
EA_Aljo replied to I’ve been kicked out of 3 fut champs
Hi there, @MINIMAYHEM06. Were these the first 3 disconnects you've had or does it occur more frequently? Also, are you on a wired or wireless connection? Thanks!
6:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to I won more than 4 fut champ gemes
Hi there, @Jass0oo0om97. I'll try to find out why you keep disconnecting. Does this happen only in Fut Champs or do you disconnect at other times as well? Also, are you on a wired or wirel..
7:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to I won a game of fut champs and it froze
Hi there, @capertilla. We're not able to modify records. The best I can do is troubleshoot your connection. That's something we should do if you disconnect frequently.
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to I have massive input delay
Hi there, @imonsterx22. I'll see if I can help find out what's causing this input lag. First, are you on a wired or wireless connection?
9:00 pm, April 20, 2020 Technical Issues
EA_Aljo replied to I can’t go on ultimate team without the game crashing
Hi there, @certified_N0nce6, I'm sorry for all the frustration you're experiencing. Hopefully, the steps below will help - 1. Go to the PS4 Settings > Account Management, and sel..
7:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to How to unlink old psn account from ea?
Hi there, @asant90 You'll need to open a case with a live support advisor here to see if it's possible to unlink your account: http://bit.ly/EA_Contact_Us. If they do this, you will l..
5:00 pm, December 10, 2019 Technical Issues
EA_Aljo replied to Hi I’ve finished playing fut weekend League on this account public-stranger5 lin
Hi there, @jesusisGODwithus. Unfortunately, we're not able to modify records. The best I can do is troubleshoot your connection. If you frequently disconnect, we should go through those st..
3:31 am, June 2, 2020 Technical Issues
EA_Aljo replied to Getting kicked out of games
Hi there, @GSUK2. Do you only disconnect in Weekend League or does it happen at other times as well? Also, are you on a wired or wireless connection?
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Getting disconnected in Fifa 20 Online Seasons9
Hi there, @InziOO7. When being on a wireless connection, you'll always be far more susceptible to disconnects and lag than being wired. If at all possible, it would be good to move to a wi..
4:00 pm, April 29, 2020 Technical Issues
EA_Aljo replied to Game freezing
Hi there, @bigGucciso5a300. Can you try opening the ports for FIFA? THey're listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get s..
6:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to Game disconnecting and giving a loss even when winning
Hi there, @omichael7. I"ll try to help find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
2:30 am, June 2, 2020 Technical Issues
EA_Aljo replied to Game disconnect from server and gives Loss
Hi there, @seunfadimu. Did this happen just these 2 times or is it more frequent? Also, are you on a wired or wireless connection?
5:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Game diconnected at end of matcg
Hi there, @deatuanx. I'm really sorry for the frustration with disconnecting. How frequently does that happen? Unfortunately, we can't modify records so the loss will need to remain on you..
8:00 pm, March 16, 2020 Technical Issues
EA_Aljo replied to GAME DISCONECTS AND SAYS CANT CONNECT TO EA SERVERS
Hi there, @proistamenos13. It sounds like you're on a wireless connection since you mentioned we shouldn't say to use a wire. Sadly though, being on a wireless connection is the number one..
9:00 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Fut champs
Hi there, @Augustus-AR- Unfortunately, we don't have a way to modify records or add more games to play. I'm very sorry If you are frequently disconnecting from matches, I'd lik..
6:00 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Fut champions things
Hi there, @mimo1097. Did this happen in just one match or is it more frequent? Also, we've seen some success with opening ports when it comes to this issue. The ports you need to open are ..
3:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Fut champions loss Disconnect server and froze at half time
Hello, @shyamputtyah26. Are you only disconnecting in FUT Champions? Also, are you on a wired or wireless connection?
7:30 pm, June 24, 2020 Technical Issues
EA_Aljo replied to Full 6 days no fifa
Hi there, @LeedsUFC1 Have you tried the steps listed below? Xbox:1. Close the game -> Go to the Xbox settings -> Network settings -> Advanced Settings -> Alternate..
4:00 pm, March 4, 2020 Technical Issues
EA_Aljo replied to Freezes on connecting to ea services
Hi there, @ToRuniteds. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Freeze connection fifa20
Hi there, @hhyyuii88777. When does this happen? Is it when you first start the game up and are trying to load the title screen?
9:00 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Fix your servers!
Hi there, @angekeutjiu7. Let's see if we can find out why you're lagging so much. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
7:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Fifia20 crash when playing draft
Hi there, @Vancr0w. Try the Draft Token tool here. That will check your account to see if it qualifies for a replacement token. If you are frequently disconnecting, we should go through so..
5:00 pm, April 30, 2020 Technical Issues
EA_Aljo replied to Fifa 20 review
Hi there, @EthanMcfc2007. Can you give me some more details on what's happening? Are you disconnecting and lagging frequently? Also, do you play on a wired or wireless connection? Thanks!
7:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Fifa 20 lag after update
Hi there, @richie-mccaff. Let's see if we can find out what's going on with that lag. First, are you on a wired or wireless connection?
10:00 pm, February 13, 2020 Technical Issues
