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EA_Aljo replied to Fix your servers!
Hi there, @angekeutjiu7. Let's see if we can find out why you're lagging so much. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
7:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Fifia20 crash when playing draft
Hi there, @Vancr0w. Try the Draft Token tool here. That will check your account to see if it qualifies for a replacement token. If you are frequently disconnecting, we should go through so..
5:00 pm, April 30, 2020 Technical Issues
EA_Aljo replied to Fifa compainon app
Hi there, @mitchelln1c2. Be sure to check your spam/junk folders. Also, if using Gmail, check the Promotions tab. If you still can't find it, open a case with a live support advisor here:&..
4:30 pm, December 10, 2019 Technical Issues
EA_Aljo replied to Fifa Points Code Issue
Hi there, @m_lavelle11. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
8:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Fifa 20: Can't play online with friends
Hi there, @Donsolu_90. Can you and your friend take a look at the network settings screen on your consoles and let me know what it says for the NAT setting? Thanks!
9:00 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Fifa 20 speed lag
Hello, @wifi86123. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back onl..
4:30 pm, January 7, 2020 Technical Issues
EA_Aljo replied to Fifa 20 review
Hi there, @EthanMcfc2007. Can you give me some more details on what's happening? Are you disconnecting and lagging frequently? Also, do you play on a wired or wireless connection? Thanks!
7:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Fifa 20 lag after update
Hi there, @richie-mccaff. Let's see if we can find out what's going on with that lag. First, are you on a wired or wireless connection?
10:00 pm, February 13, 2020 Technical Issues
EA_Aljo replied to Fifa 20 error
Hi there, @aats87. Can you give me some more details? What happens when you try to play an online friendly match? Also, are you on a wired or wireless connection? If this just started happ..
4:30 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Fifa 20 crashing when trying to connect to EA servers (PS4)
Hi there, @jjmcnamara761. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them..
8:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Fifa 20 crashing
Hi there, @royden458. If you're experiencing the freezing issue that was reported this weekend, please try the steps below for the console you play on: Xbox:1. Close the game -> ..
10:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Fifa 20 button delay/input delay
Hi there, @vsmadhav94. Did the delay you're experiencing just start to happen or has it been occurring for some time? Also, are you on a wired or wireless connection?
7:00 pm, January 7, 2020 Technical Issues
EA_Aljo replied to Fifa 20 Online Friendly
Hi there, @lehpi00. Can you and your friend check the network settings screen on your consoles and tell me what it says for the NAT Type? Thanks!
5:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Fifa
Hello, @kenzieparr1. Thanks for reaching out to us. I'm sorry to hear about the disconnects! Was it just these 2 times or does it happen more frequently? Do you lag as well? Thanks!
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to FUT still unable to load
Hi there, @EthanCharltonn. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to FUT champions disconnections
Hi there, @deltupper. You've got some really high ping times before you reach our servers. If you haven't power cycled your modem, router and console, it would be good to start there. Also..
5:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FUT Speed Up Lag STILL!!!
Hi there, @ryvnkey. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come ..
5:00 pm, January 7, 2020 Technical Issues
EA_Aljo replied to FUT Games keep on disconnecting
Hi there, @ishan1089. I'm really sorry for the frustration with this. Let's start with the basics and see if we can get you to stop disconnecting. I'd like you to power cycle your equ..
3:30 pm, April 28, 2020 Technical Issues
EA_Aljo replied to FUT Champs DNF
Hi there, @KappaFCC. I'm really sorry for all the frustration! Let's see if we can find out what's happening. First, are you on a wired or wireless connection? Also, I'd like you to p..
4:30 pm, March 3, 2020 Technical Issues
EA_Aljo replied to FUT Champs
Hi there, @ohssss. Did the disconnects just happen last weekend or do they occur more frequently? Also, are you on a wired or wireless connection?
7:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to FUT Champions connectivity error
Hi there, @scrappy1818. How frequently are you disconnecting from matches? Unfortunately, we can't modify records so there's nothing we can do about this particular match. The best we can ..
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to FUT CRASH
Hi there, @PhilchDeluxe. You can check to see if a replacement Draft Token is available here. If you're frequently disconnecting, we should go through some connection troubleshooting. Woul..
6:30 pm, May 5, 2020 Technical Issues
EA_Aljo replied to FUT CHAMPS DISCONNECT
Hi there, @reusson117. Was this the only time you've disconnected or does it happen more frequently? Unfortunately, we're not able to modify records so we can't do anything about the loss...
7:00 pm, April 13, 2020 Technical Issues
EA_Aljo replied to FUT CHAMPIONS ISSUES
Hi there, @nwhite2371. Do you only disconnect in FUT Champions matches or does it happen in other modes as well?
5:00 pm, April 1, 2020 Technical Issues
EA_Aljo replied to FUT 20 - Can't Connect
Hi there, @mklinke9. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
4:30 pm, February 26, 2020 Technical Issues
EA_Aljo replied to FIFA20 FUT disconnects when I win and gives me a loss
Hi there, @chopalan2013. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
6:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to FIFA20 CONEECTION PROBLEM
Hi there, @DDDhehehe. Try deleting the Personal Settings file from Customize > Profile > Delete. Let me know if that helps or not. Thanks!
5:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to FIFA ultimate team 20 error
Hi there, @yuvalt1000. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
5:30 pm, April 2, 2020 Technical Issues
EA_Aljo replied to FIFA points
Hi there, @archee_orynbay. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. T..
6:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FIFA Points - Store is offline
Hi there, @Player_ka474pte. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let th..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to FIFA LAGGING SAME MINUTE EVERY GAME
Hi there, @Galatasarayy98. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FIFA 20 unable to connect to servers during game play
Hi there, @emcards. If you're still having trouble with this, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your P..
8:30 pm, April 9, 2020 Technical Issues
EA_Aljo replied to FIFA 20 input delay and slow gameplay
Hi there, @bajenwille780. I'm really sorry for all the frustration! Let's see if we can find out why you're lagging so much. Do you have a PC by chance? If so let’s find out how your conne..
7:00 pm, March 16, 2020 Technical Issues
EA_Aljo replied to FIFA 20 Poor game play with friends
Hi there, @Thesimmo1. Since you're lagging in multiple modes, we should find out what is causing that. First, are you on a wired or wireless connection? Thanks!
3:00 pm, July 1, 2020 Technical Issues
EA_Aljo replied to FIFA 20 NOT CONNECTING TO EA SPORTS, BLOCK SCENE WHEN TRYING TO CONNECT. HELP
Hi there, @TC7531Liverpool. Try connecting to a mobile hotspot. Then, switch back to your normal connection. That should get you past this.
4:00 pm, April 10, 2020 Technical Issues
EA_Aljo replied to Error connecting to FUT20
Hello, @Albies25. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come ba..
5:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Earth to EA: connection problem
Hi there, @FlyingRedCat. Can you give me some more details on what your issue is? Are you disconnecting and/or lagging in matches? Also, are you on a wired or wireless connection and what ..
9:30 pm, June 16, 2020 Technical Issues
EA_Aljo replied to Ea serves in game play
Hi there, @tenderstephen. I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, what system do you play on? Thanks!
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Ea servers
Hi there, @gladiuspagurus. This isn't something we have compensation available for, but we can go through some connection troubleshooting. We should do that if you're frequently disconnect..
4:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to EA servers do not connect to enable FUT
Hi there, @praduv0809. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
7:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to EA servers
Hi there, @xX-Mosh45akes. Thanks for reaching out to us. I'll try to help get this resolved for you. First, are you playing on a wired or wireless connection?
3:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to EA Servers
Hi there, @bigGucciso5a300 We don't have any details currently so keep an eye on our official channels. We can always go through some connection troubleshooting to try to rule out an..
4:00 pm, April 3, 2020 Technical Issues
EA_Aljo replied to EA Server disconnected and my squad battle match progress lost
Hi there @sujoydey18, Unfortunately, we're not able to add the points or modify your record. I'm very sorry Was this the first time it happened or do you disconnect frequently?
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to EA Fifa 20 Ultimate teamconnectivity issue
Hi there, @nicostremy5. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in ..
4:30 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Draft game loss
Hi there, @Thesturnpiplup. You can try the draft token tool to see if your account is entitled to a replacement one here: https://help.ea.com/en-us/help/fifa/fut-draft-token-tool. If ..
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to Draft Token
Hi there, @PazCorp. You can check to see if a replacement Draft Token is available here. If you frequently disconnect from matches, we should go through some troubleshooting. Just let me k..
6:30 am, June 23, 2020 Technical Issues
EA_Aljo replied to Draft
Hi there, @sneddon2003. You can go here to see if a replacement Draft Token is available. If you disconnect frequently, we should go through some connection troubleshooting. Just let me kn..
10:00 pm, May 5, 2020 Technical Issues
EA_Aljo replied to Division Rivals Disconections
Hi there, @Knaves_Wise. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
4:30 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Discontent with the purchase
Hello, @keyvank22. I definitely understand the frustration with not receiving what you'd like out of packs, but the TOTY items aren't guaranteed. You can see the pack probabilities in the ..
9:30 pm, January 8, 2020 Technical Issues
EA_Aljo replied to Disconneting to main menu when there's a pause in FUT online games
Hi there, @maxdmc22. Let's see if we can find out why this is happening. First, can you tell me if you're on a wired or wireless connection?
5:30 pm, March 2, 2020 Technical Issues
