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EA_Cade replied to Fifa 20 does not run
Hi @MMCTN,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Fifa 20 disconnected mid game
Hi @OmageC,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fifa 20 disconnect
Hi @Oisin28760,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing(PC)
Hi @Claudiuuu1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing when entering match on pro clubs
Hi @OIs18,I've seen this happen with certain boots/kits in game. Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
6:30 pm, March 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashes when submitting a team in SBC National Pride - Spain
Hi @LordToin,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashes when opening team in fut (origin)
Hi @Millennial_-Bo-_,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this ..
9:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa 20 crashes when I'm in the loading screen of Ultimate Team
Hi @FetKok,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 conection
Hi @leonmesar,You have an Account issue that's preventing you from connecting - for this account issue you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 coins
Hi @Sonny_Ox079,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 case #61200148
Hi @aiman008,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 can’t login
Hi @xxXS10NXxx,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to my one friend only. We can play online to others
Hi @ucha1nadal,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to EA Server on PS4
Hi @advenedo,Sorry to hear it, is this still happening? -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 account hacked
Hi @l33mc2410, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fifa 20 Verification Not My Email
@AU-IkerCasillas,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Fifa 20 Season objectives bug
Hi @MrJEmaZin,We can't assist with this type of issue via AHQ. If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter. ..
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Fifa 20 Pause and Delays happen
Hi @leonosm,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZin..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Fifa 20 PS4 Help Needed
Hey all. If you cannot access the Verification code as the Email is not your own you'll need to fill out an Account Recovery form:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the re..
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Fifa 20 PS4 - Crashing when saving tournament
Hey all, Both I and the FIFA team have tried several times to reproduce this and haven't been able to do so I'm afraid. If someone could help out and post the exact steps that lead to th..
3:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fifa 20 PC freezing, very slow and lagging in matches (offline)
Hi @Cleggerz95,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
10:01 pm, February 27, 2020 Technical Issues
EA_Cade replied to Fifa 20 PC DisplayName field missing
@shivanshparashar Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
6:00 am, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 Not Receiving my Twitch Packs
Hi @Higgins1928,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Fifa 20 Nintendo Switch Unable to connect
Hi @krunixx795,Have you linked the accounts? You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Fifa 20 Frozen Loading Screen
Hi @Souleateerr,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 Error CE-34878-0 and FUT Deleted
Hi @MrGannonT,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Fifa 20 Crashing on Online matches, Pc
Hi @victorrulian,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Fifa 20 Copa De Lib in Career Mode
Hi @soyasmurf123,Yep! https://www.ea.com/games/fifa/fifa-20/conmebol-libertadores"Take your team to CONMEBOL Libertadores, CONMEBOL Sudamericana, and CONMEBOL Recopa glory in FIFA 20 Career Mode. Enjo..
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 Age Restriction on Adult Origins account
Hi @ShrimpyMahDude,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
4:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fifa 20 : Unable to connect
Hi @haddiouiid,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fifa 20 30 fps - two monitors
Hi @mackra7,Can you try using Direct X 12? -EA Cade
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 - Edit Player Issues
@w44643233 wrote: Product: FIFA 20Platform:PCWhat is your gamertag/PSN ID? w44643233Which mode has this happened in? Kick offWhich part of the mode? Home & AwayHow often does the bug occur? E..
2:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fifa 20 - Cant find live chat on EA support
Hi @StorfeKar,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to Fifa
Hi @micitovic, I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't r..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to FiFA 20 Career Mode
Hi @GDK007421,Sorry to hear it, can you try simming past that date and let me know if that helps? -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Feature is unavailable, fifa volta story mode
Hi @BloodyBangers,This is most likely related to the matchmaking in FUT being disabled at the moment. Can you let me know if this persists after matchmaking is reenabled? -EA ..
10:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Failed to load
Hi @arminasbar575,Okay, in that case you'll need to reach out to an advisor here http://bit.ly/EA_Contact_Us so we can go into more in depth steps with you. -EA Cade ..
10:30 am, June 14, 2020 Technical Issues
EA_Cade replied to Failed login
Hey all,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Fail to connect to EA server - PS4
Hi @wanzeroth,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
2:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to FUT20 Champs speedup lag
Hi @StalwartDiomedes,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time..
2:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to FUT20 - Can't defend in Rivals
Hi @gelu05,Sorry for the delay, is this still happening? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to FUT servers kicking offline
Hi @TingTong1968,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT players gone
Hi @jonstevens23,If your account was compromised you should be able to regain that content. Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
5:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT online friendlies won't start
Hi @pc20021077,Can you try deleting everything in there that isn't a Career mode save and let me know if you see a difference? -EA Cade
7:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to FUT not being available try again later
Hi @johnny9019,You have an account issue blocking you from connecting at the moment - please reach out to us at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can resolve this for you. ..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT log in error return me to main meniu
Hi @07522142127,Please reach out to us on Twitter at @EAHelp so we can take care of this for you. -EA Cade
2:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to FUT club deleted.
Hi @bigGucciso5a300,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to FUT chip shot error
Hi @Royce2949,Make sure the Chip clears the goalkeeper, you can't chip into an open net for the objective. I've also heard that the ball has to land inside the net, it cannot bounce/roll into it. ..
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to FUT champs problems
Hi @bighoss9595,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
4:30 pm, March 7, 2020 Technical Issues
EA_Cade replied to FUT championship lag
Hi @guyzino,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
3:00 pm, March 27, 2020 Technical Issues
