Search

Search
Search Replies by entering the text above.
Nx9o3
...
EA_Cade replied to Trans

Hi @aisj7,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  ..

10:00 pm, February 25, 2020 Technical Issues

WKT09
...
EA_Cade replied to Training

Hi @ballbag370,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

10:30 pm, March 3, 2020 Technical Issues

wOSrP
...
EA_Cade replied to Tournaments Locked Online Seasons Fifa 20

Hi @flipkings,Can you get me a screenshot of this please? -EA_Cade

7:30 pm, February 25, 2020 Technical Issues

hcKmE
...
EA_Cade replied to Totssf

Hi @ifusion19,Lautaro's TOTSSF item isn't included in the Ultimate TOTSSF. You can see the full Ultimate TOTSSF here. -EA Cade View in t..

3:00 pm, June 11, 2020 Technical Issues

mz9iN
...
EA_Cade replied to Took away futchamps games and gave me a loss because servers went down

Hi @THorangeiPWN,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..

8:00 pm, May 1, 2020 Technical Issues

Xfzd0
...
EA_Cade replied to Too fast gameplay in fut

Hi @jamnik60,Are you seeing consistently fast gameplay, or speed up lag where your players are fast forwarding off and on?Any chance you can get us a video to show us what you're seeing? ..

11:00 pm, November 21, 2019 Technical Issues

IUdlV
...
EA_Cade replied to To people that got hacked

Hi @iLumnia / @animekid2005pl Missing content cases take some time unfortunately as they go to a dedicated team to resolve them. We have no visibility into their queue, I can only see that y..

8:30 pm, March 21, 2020 Technical Issues

7Sck5
...
EA_Cade replied to There was an error communicating with the Fifa ultimate team servers PS4

@R9Drizzy Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

4:30 pm, November 14, 2019 Technical Issues

yvlXu
...
EA_Cade replied to There is a new problem FIFA20 crashes when checking the connection what to do?

Hi @nnnnnn1122,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

5:00 pm, April 16, 2020 Technical Issues

9rdmb
...
EA_Cade replied to The transfer market is heating up! The price range of your item just changed. Pl

Hi @coyelt84,Can you exit and reenter FUT and let me know if this persists? -EA Cade

6:30 pm, May 1, 2020 Technical Issues

iVQvD
...
EA_Cade replied to The lag outs has ruined everything

Hi @xussenutrition,I'm sorry to hear this has caused such frustration I'd love to take a look next time your around the console to see if there's anything at all we can improve there. I'm not trying t..

7:00 pm, November 15, 2019 Technical Issues

lYfFV
...
EA_Cade replied to The email attached to my account in the game isn’t mine? What do I do?

Hi @mikkelahlerrr,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...

2:30 pm, May 2, 2020 Technical Issues

m12nx
...
EA_Cade replied to The Ping in fifa suddenly went from 45 max to 100 min, in Fifa only, for 4 days.

Hi @ahmedezt,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

5:30 pm, April 29, 2020 Technical Issues

5Mksf
...
EA_Cade replied to The EA servers are unable to process your request at the current momentv

Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-..

4:00 pm, December 28, 2019 Technical Issues

3mSYI
...
EA_Cade replied to Technical difference

Hi @heizejw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:00 pm, June 3, 2020 Technical Issues

4O3pN
...
EA_Cade replied to Team I've had every edition since FUT13 is not there when i load FUT20

Hi @EsEhm,Pressing cancel on that screen will allow you to bypass it while we investigate the issue. You had to have played FUT in FIFA 19 before June of 2019 to have your club name, established date ..

4:30 pm, March 24, 2020 Technical Issues

EHSMi
...
EA_Cade replied to TOTW upgrade

Hi @CalumFellCFC1904,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:30 pm, November 23, 2019 Technical Issues

xrHCi
...
EA_Cade replied to TOTW Pepe 87?

Hi @d34n0k3nt,It can take a few hours, my De Ligt last week didn't update right away either. -EA_Cade

8:00 pm, March 25, 2020 Technical Issues

69cmY
...
EA_Cade replied to TOTW

Hi @keosieders,Is it greyed out? You can play it tomorrow when the new TOTW drops. -EA Cade

9:00 pm, April 28, 2020 Technical Issues

RNL6j
...
EA_Cade replied to TARGET BUG

Hi @DailyTrashCan,That's working as intended, it's been like that since the beginning of FIFA 20. -EA Cade

9:30 pm, March 28, 2020 Technical Issues

ZshHi
...
EA_Cade replied to Switch... can't connect to Online Servers

Hi @oscaremosh,Are your accounts linked up? You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA_Cade

6:00 pm, January 7, 2020 Technical Issues

6fGFh
...
EA_Cade replied to Substitution menu problem

Hi @SWARTHYANIL,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

8:30 pm, November 14, 2019 Technical Issues

EL4oF
...
EA_Cade replied to Substitutes

Hi @HaagseFrans,That's odd, can you get us a picture of what you're seeing? -EA Cade

4:30 pm, April 3, 2020 Technical Issues

qWK9s
...
EA_Cade replied to Subs on fut champs

Hi @UnbentBurrito15,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if t..

10:00 pm, April 14, 2020 Technical Issues

I8VRA
...
EA_Cade replied to Sub accounts

Hi @JamieQ17,Can I get the PSN ID/Gamertag that can't connect? -EA_Cade

6:30 pm, March 4, 2020 Technical Issues

tuqiR
...
EA_Cade replied to Stucked on 31 Aug 2024 - Career Manager

Hi @JoeCarioca1,That's odd, can you sim passed that date? -EA Cade

6:00 pm, June 23, 2020 Technical Issues

fXKPh
...
EA_Cade replied to Stuck on connecting to the server

Hi @AdzfarShukry,Sorry to hear it. What system is this on? Can I get your Gamertag/PSN ID? -EA Cade

9:30 pm, April 7, 2020 Technical Issues

F7Si9
...
EA_Cade replied to Stuck on Hazard loading screen

Hi @YouriBos,Are you getting stuck at the hospitality settings screen by chance? Can I get a screenshot of this please? -EA_Cade

9:00 pm, December 17, 2019 Technical Issues

Na1cY
...
EA_Cade replied to Stuck in two button layout

Hi @PastaPoes,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

3:00 pm, March 28, 2020 Technical Issues

fwIJY
...
EA_Cade replied to Stuck at ultimate team screen

Hi @ExKsl,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

7:30 pm, January 22, 2020 Technical Issues

e9HzR
...
EA_Cade replied to Stuck at pre-match drill in My Career Mode

@biffakwok Hello! Is this happening before a specific match or all of them? Can you sim that match and try loading the next one? -EA_Cade

9:30 pm, March 22, 2020 Technical Issues

KBELD
...
EA_Cade replied to Stuck at match loading screen

Hi @TTordia,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

11:00 pm, November 26, 2019 Technical Issues

hIz0O
...
EA_Cade replied to Stolen points..2nd week straight

Hi @tNiNJAt_009,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

10:00 pm, March 20, 2020 Technical Issues

9Fbik
...
EA_Cade replied to Still haven't been unsusspennded

@dardiiiacm Hiya. Any issue in regards to a banned or suspended account must be handled via http://bit.ly/ContactAccountDisputes. We cannot assist with a banned account over AHQ. ..

6:00 pm, January 7, 2020 Technical Issues

Q40Yq
...
EA_Cade replied to Still had no response to my case or several emails.

Hi @matthiasjosh95,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account sanction over AHQ. -EA Cade ..

6:30 pm, April 21, 2020 Technical Issues

ywRQi
...
EA_Cade replied to Still Banned On FIFA 20 - TOS TEAM

Hi @iBruuuH,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade

3:00 pm, January 4, 2020 Technical Issues

LGl69
...
EA_Cade replied to Stamina

@mannyjr1990 I'm not seeing this behavior in my games, are you using a high press or something? Can you share what your tactics are set as? -EA_Cade

6:00 pm, November 11, 2019 Technical Issues

2S14p
...
EA_Cade replied to Squad turned into concept squad and cant undo..

Hi @stroobz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:00 pm, April 7, 2020 Technical Issues

GRgXO
...
EA_Cade replied to Speed up lagging and other servers issue

Hi @Guteekk93,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..

8:30 pm, November 14, 2019 Technical Issues

XYBhU
...
EA_Cade replied to Speed up lag - unplayable game

Hi @timdadum,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..

2:00 pm, June 5, 2020 Technical Issues

LJM0p
...
EA_Cade replied to Speed lag

Hi @mynameisearle85,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..

3:00 pm, January 4, 2020 Technical Issues

ijD2X
...
EA_Cade replied to Speed Up Lag PC

Hi @jukenukem1,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DM..

6:00 pm, December 13, 2019 Technical Issues

Hr0jg
...
EA_Cade replied to Sound, video and gameplay issue

Hi @sam_wallace147,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

10:00 pm, February 26, 2020 Technical Issues

MmEyB
...
EA_Cade replied to Someone help?

Hi @nivroki,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't reso..

6:00 pm, November 22, 2019 Technical Issues

7XzkF
...
EA_Cade replied to Somebody logged onto my UT and deleted all my players.

Hiya!For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  ..

11:00 pm, December 26, 2019 Technical Issues

fOrma
...
EA_Cade replied to Sombady quickselt my team

Hi @Buffalo_Wout06,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..

3:30 pm, April 9, 2020 Technical Issues

JoRDj
...
EA_Cade replied to Slow, laggy gameplay xbox one

Hi @Pavidcroborg,Hey there, can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade

9:00 pm, April 28, 2020 Technical Issues

J0I1i
...
EA_Cade replied to Slow gameplay

Hi @Dr_ZoDiaC_ShOt,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..

7:00 pm, April 25, 2020 Technical Issues

8OWRG
...
EA_Cade replied to Skill Games crashing

Hi @AntaliusAntooka,Sorry to hear this, can you try rebuilding your PS4 database http://bit.ly/PS4Safe_Mode please and let me know if that helps? -EA_Cade

11:00 pm, November 19, 2019 Technical Issues

vrq0N
...
EA_Cade replied to Signing in for the first time

Hi @mtop123j,Can you provide the PSN ID you've created please? Alternatively, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade

4:00 pm, April 29, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.