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EA_Cade replied to Can't connect to ultimate team servers
Hi @duttyfingerz,If you're hitting bot detection you're making vast amounts of bids in a short time frame, I cannot go into the specifics of this feature for security reasons but there's nothing more ..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to Can't connect to ultimate team on ps4
Hi @shakeitspear,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
11:00 pm, February 26, 2020 Technical Issues
EA_Cade replied to Can't connect to the ea servers
Hi @grenadz32,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
3:30 pm, January 3, 2020 Technical Issues
EA_Cade replied to Can't connect to servers on network
Hi @Booshakalakaa,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
5:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Can't connect to ea server after updating PS4 version 7.50
Hi @naveed007777,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Can't connect to FUT
Hi @nikolas192,Give it a shot now please? -EA Cade View in thread
9:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Can't connect to Ea servers
Hi @sjvaughan82, @Logeyy1923,I'm not showing any connectivity issues during this time - where are you located? -EA Cade
3:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to Can't connect to EA servers on FIFA20 - PS4
Hi @TheRonny93,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Can't connect to EA servers
@alynus2008 Hiya, may I ask who your ISP is? -EA Cade
7:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Can't connect companion app to my game (switch)
Hi @hugelaar,The Switch version of FIFA 20 does not have access to the Web or Companion apps at this time. -EA Cade
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Can't connect Nintendo Switch
@TheCantillons You're most likely already linked up in that case - the only other step I have is to hold the power button down on the Switch for 15 seconds to clear the system cache and then try reco..
10:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to Can't complete FUT Friendlies objective
Hi @MEIKLE3,That's odd, can you get us a video of this by any chance so I can get this looked at? -EA Cade
6:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Can't buy players on Fifa 20 Ultimate Team market
Hi @pedrootacuara,What happens when you try to bid/buy on the market? -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Can't Sell Player FUT - Losing Coins
Hi @mahmood77,Did you force close FIFA / disconnect from FUT and not reconnect? You most likely just need to reconnect to FUT to list the item. -EA_Cade
9:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Can't Play Friendly with My Friends
Hi @19gg03,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Can't Log in to FUT 20 Web App
Hi @AdamNickly,Sorry for the delay, is this still happening? -EA Cade
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Can someone help me please!
Hi @andrewgilbert11,Looks like your club was deleted, you'll need to reach out to an advisor and let them know the name of your deleted club (not squad) and when you last played with it so we can assi..
8:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Can someone explain the card in my tv ?
Hi @shonno1,That looks like burn in, did you leave the game on one screen for an extended period of time? -EA Cade
5:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can not get a connection with a friend.
Hi @phcarvalho,Hiya! Are you referring to Online Friendlies? -EA_Cade
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to Can not connect to EA Servers Fifa 20 xbox
Hi @shevajag7,Hiya! Are you linked up to an Origin account? You can follow these steps http://bit.ly/Link_your_gamertag to link up your accounts. -EA_Cade
9:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to Can non repeatable sbcs be reinstated if your player gets quicksold?
Hi @TheSYDproject,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Can I play with my xbox one ultimate team on PC
Hi @saintfc2003,That's correct, your team is locked to the platform it was created on. -EA Cade
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to CONMEBOL Libertadores and Sudamericana leagues on companion but not console
Hi @wilmotheworm,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to CAN'T GET INTO ULTIMATE TEAM
Hi @antton666,Give it a shot now. -EA_Cade
5:30 pm, January 17, 2020 Technical Issues
EA_Cade replied to Brazil national team
Hi @Tudor8772,Can you get us a picture of what you're seeing in game please? -EA_Cade
7:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to Blocked my account
Hi @bougatsas1992,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Block transfer market
Hi @broodlee1,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to Block online game access
Hi @sprocket1066, It sounds like a Child Account may be the best option for you, they cannot connect online in FUT and can be fully updated to a regular account when the child comes of age.&nbs..
9:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Big problem
Hi @d7oomdh2121,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Bibsloboo
Hi @bibsloboo,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to Banned on Fifa
Hi @Awsomefalls567,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Banned from transfer market after account got hacked
Hi @yakaka, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Banned from transfer market
Hi @zazhensna, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Banned for nothing !!! (Case 61529373)
Hi @rossonerox21,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Banned for club name
Hi @Drew_Smith34, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Banned club for clubname, can I change it after the ban?
Hi @JelleReus11,Your club name will be changed for you when you reconnect. You will not be able to change it again afterwards. -EA_Cade ..
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to Banned by mistake & Nothing in MY CASES
Hi @woshieayeye,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ.When you Email the Terms of Service team, t..
2:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Banned
Hi @philkeel, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
3:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Ban transfer market
Hi @raducy23,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Ban Length
Hi @Joshiemw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to BUG FIFA 20
Hi @60748519,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps?..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to BSOD Fifa 20 Online (Origin Web Helper)
Hi @GOT_1_OK,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to BANNED FOR NO REASON
Hi @killer_abbz1,Give us a shout on Twitter at @EAHelp so we can get this sorted for you, looks like your issue is account related rather than FIFA specific. -EA_Cade
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to App Not working properly
Hi @lipp1833,That's usually a desync between the app and the game squads. Can you try connecting to the console version of FIFA and then using the app again? -EA_Cade
9:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Always getting disconnected on pc in rivas
Hi @WackoBracelet85,Sorry for the delay. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-ba..
6:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Always getting disconnected from Squad Battles.
Hi @iBruuuH,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
6:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to All saves disappeared
Hi @SsDiol,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Ajax juventus SBC not working
Hi @ZMitchxll,Can you get us a screenshot please? -EA Cade
8:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Age Restriction?
Hi @Flavianski24,I'm not showing anything that would be blocking you from playing account wise.Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear ..
5:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to After the update on 11/19/2019 in the Ghost Career instead of emoticons.
Hi @-MaDraDeuS-,It looks to be an up arrow indicating the morale of that player has increased that's overlapping the emoticon. Can you please try deleting the Squad Update file in Customise - Profile ..
7:00 pm, November 20, 2019 Technical Issues
