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EA_Cade replied to What’s the issue please!?
Hi @BenGrigg5,I'm not showing any connection issues around the time you posted this. Your account did play matches but I'm showing you got points for all of them. Can you clarify what you meant by hav..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Weekly objective
Hi @esso7,Try holding the L1/LB button and pass to a player, then shoot.The ball does not have to be passed back, and the player you passed to should shoot immediately to score and progress the object..
8:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to We-are-sorry-but-there-has-been-an-error connecting you fifa 20 ultimate team
Hi @harwindermalique,Sorry for the delay. Still happening? -EA Cade
3:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to fifa 20 ultimate team PS4
Hi @jozaizgozda,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to fifa 20 ultimate team
Hi @averal09,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to FIFA 20 ultimate team
Hi @rpanukas,Sorry for the delay, is this still happening? -EA_Cade
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to FIFA 20 Ultimate Team.
Hi @Reddevilev,There was an Xbox One issue yesterday effecting sign in and content usage, should be resolved now. -EA_Cade View in threa..
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to FIFA 20 Ultimate Team
Hi @MasterPatsy,Does this happen every time you attempt to connect or is it intermittent? -EA_Cade
4:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Unable to search and connect with friends
Hi @ayniabDan,Apologies, I don't have a Switch with me at the moment to test this but have you tried adding your son as a friend on your profile page on the Switch already? -E..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Tried deleting cache files to fix a white screen, but ended up with no games.
Hi @phagma,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Triangle and square not workings
Hi @Realpamflit,Sounds like you're on 2 button configuration or at least the game thinks you are. Try deleting the file called Personal Settings 1 in Customise - Delete - Profile and let me know if t..
11:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to Technical difficulties
Hi @kc_ozzy21,PSN was down briefly around this time but has now recovered, are you able to connect now? -EA Cade
8:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Team of the weak packed but not his totw card
Hi @okori1999,Tadic left packs with the rest of the TOTW Moments on the 29th of April. -EA Cade
7:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Team changing to Concept Squad after completing SBC
Hi @unhooked22,Sorry to be the bearer of bad news, but it sounds like you're submitting your squad into SBC's. Due to the fact that there are multiple messages in game on being sure and aware that you..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Stuck in two button layout
Hi @PastaPoes,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Speed Up lag PC
Hi @ydovgart,Where about are you located? Your best ping on this test is over 100ms which isn't great, but may be caused by simply being far away from the server you're connecting to for the test. ..
6:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Slow, Leggy, Button Delay FIFA 20 DU Connection Dubai
Hi @akhtarmaitla,Sorry to hear it, what system is this happening on? -EA Cade
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Qualified for weekend league but says I haven’t qualified
Hi @leftyfut,Sorry to hear it. I'm not showing that you redeemed any Weekend League points this week, you did last week though and only played 4 games. -EA_Cade ..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to Pro clubs season
Hi @aguero916,Can the group leader press the R1/RB button in the lobby to cycle over to the settings tab and change "Cup match" to "League match"? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Player fitness
@WhiteShark8800 Fitness is bugged at the moment, but in the opposite way you're describing. Until a fix is implemented regardless of your players fitness level seen on the Squad screen they will alwa..
9:00 pm, December 7, 2019 Technical Issues
EA_Cade replied to Personal settings 1 failed to load on
@TheRomanManager if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select you..
2:03 am, November 11, 2019 Technical Issues
EA_Cade replied to Personal settings 1 failed to load
@TheRomanManager if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select you..
2:13 am, November 11, 2019 Technical Issues
EA_Cade replied to Personal save issues
Hi @dannmch420,if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your g..
5:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Penalty kick fault
Hi @ahmedElshahat500,That's working as intended, the target circle does not stay where you place it until you've pressed the shoot button. -EA_Cade ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Packed Salvio but didnt receive the TOTSSF version
Hi @demercreed,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to PS4 We are sorry but there has been an error connecting
Hi @scapilouAtl,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to POTM NEYMAR SBC
Hi @TorofelicE2,Sorry to be the bearer of bad news, but those SBC's have clearly marked expiration dates on them. If you didn't complete the SBC in the time frame, you won't get anything returned as y..
7:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Opponent quits, but recorded as a loss!?!
Hi @D_D_51lv4,That would indicate that you dropped connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Online button press delay/input lag
Hi @waqypaqy,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Objectives Not Registering
Hi @DeaneBeane,I'm not showing any issues with these objectives currently being tracked. Any chance you can get us a video of the objective being completed in game but not showing completed after in F..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Never Received Objective Reward
Hi @SeanP92,Sorry to be the bearer of bad news, but according to our tools you only completed 4 of the 6 wins for that objective. -EA_Cade
9:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Need an agent assitance but can't find Live Chat.
Hi @yoksulcoban,What exactly is the issue you need assistance with? -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to National Pride SBC bug
Hey all, You should be able to complete this on the console but not on the web or companion apps currently. It's a known issue that's being investigated by the FIFA team currently. ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to L2 Button changing the camera for GK in 3rd Person everytime
Hi @OrpheuLyra,It sounds like you've somehow bound the L2 button to the gamepad button in the game settings. We don't support DS4 for PC, so I would recommend looking into this on their forums. ..
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Kicked off FUT server mid game
Hi @tbuttt20,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
10:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Keep disconnect every menu and match on fut
@R9Drizzy wrote: @EA_Cade i just come home and try with my phone hotspot, its working fine, no any disconnect but ofc i cant play match with that speed of internet, so im stuck of it. ..
2:00 pm, November 18, 2019 Technical Issues
EA_Cade replied to Issue with FUT club profile creation date and name
Hi @IbraKSA88,I'm afraid that if you skip a year in the franchise as you have your Established Date will be reset. Your FUT Club doesn't carry over from year to year, but you'll earn loyalty/returning..
4:30 pm, April 8, 2020 Technical Issues
EA_Cade replied to I'm sure I finished in gold 3 fut champions but had silver 1 rewards
Hi @Topshot2013,I'm showing that you played 26 games and won 13 of them and received the correct rewards. -EA_Cade View in thread ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to I qualified for WL last Friday, but it doesn't show that I have.
Hi @mouzymkd,I'm showing that you redeemed access to FUT Champions last weekend but played no games. -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to I put icon (Berkamp) in market for 600k but sold for 68K
Hi @aljneral,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer market ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to I pre-ordered FIFA 20 Ultimate Edition but didn't get any of the perks
Hey all. The missing packs issue is being investigated by the FIFA team. I'll update this thread as I get more information.Accepting as solution for visibility. -EA_Cade ..
9:00 am, November 11, 2019 Technical Issues
EA_Cade replied to I didn't receive fifa points
Hi @ardopardo10,Those points are distributed by Sony within 7 days of the offer redemption.You can reach them at http://bit.ly/ContactPSSupport if you have any other questions on this promotion. ..
6:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to I did not receive my WL rewards but i received my rivals
Hi @gedda2424,Hello! If you're still missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to I can not start fifa
Hi @Fraudini-5,Odd, can you try fully powercycling the console by holding the power button on the console for 12 seconds and let me know if that resolves it? -EA_Cade
6:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to I am unable to connect to companion app.
Hi @jcostello1122,Do you have a cogwheel icon in the top corner? Click that and make sure you're on the right persona. It's also possible you haven't earned access yet, but you should after playing so..
8:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to I am scoring crosses but it says on the objectives I havent
Hi @SammyBoy3636,Going to need more information on this one, are you referring to the Cross Fire objective? -EA Cade
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to I Just entered to fifa 20 ut from ps4 but companion doesnt work
Hi @324684deniz,Can you provide a screenshot of the message you're getting on the companion app please? -EA_Cade
3:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to I Got 90 Mertens CF for Weekend League but he doesnt exist
Hi @Corey_AzPt,Thanks, looking into this now. -EA Cade
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to Huge Latency [FIFA20 FUT Online games]
Hi @ginel,Sorry to hear it. When you say latency, are you referring to button delay or actual lag while you're playing? -EA Cade
9:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Horrible online experience due to lag
Hi @AqiiiL,Your speeds are very, very fast but it is odd that they fluctuate as wildly as they are. Can you try changing your DNS in the network settings to the Google or OpenDNS address please and le..
10:30 pm, December 19, 2019 Technical Issues
