FIFA 20

Hi @rvnbeni18,I'm showing that you opened them each week between 9/23 and 12/09. They went out at the same time as weekly packs from Squad Battles if that helps jog your memory. ..

10:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Both teams wearing the same colour kit

Hi all, There are three kits that I know of with this issue that are being investigated: Ramadan, Bob Marley and No Room For Racism.I would advise changing your kits from these in the meantime. ..

3:00 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Blocked Ultimate Team fifa20

Hi @MadmanStatelles,What do you mean by blocked? What's the exact message you get? -EA_Cade

10:00 pm, November 13, 2019 Technical Issues

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EA_Cade replied to Block online game access

Hi @sprocket1066, It sounds like a Child Account may be the best option for you, they cannot connect online in FUT and can be fully updated to a regular account when the child comes of age.&nbs..

9:00 pm, January 30, 2020 Technical Issues

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EA_Cade replied to Black Screen / PC Keyboard Stuck on screen Glitch

@gimjay23 Hey there. I've not seen this before, are you on the latest Xbox update? -EA_Cade

12:00 am, March 21, 2020 Technical Issues

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EA_Cade replied to Bellarabi challenge not workinf

Hi @Gunnerpack,If your game session is interrupted you won't progress any challenges you may have completed in that game session. -EA Cade

5:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Been relegated without reason

Hi @gogoasa3,You've only played 8 games, I don't think you were in Division 4 mate. -EA_Cade

9:30 pm, February 20, 2020 Technical Issues

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EA_Cade replied to Banned club for clubname, can I change it after the ban?

Hi @JelleReus11,Your club name will be changed for you when you reconnect. You will not be able to change it again afterwards. -EA_Cade ..

4:00 pm, January 16, 2020 Technical Issues

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EA_Cade replied to Ban transfer market

Hi @raducy23,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:00 pm, June 24, 2020 Technical Issues

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EA_Cade replied to Ban for club name

@HannaBanana534 Once the ban expires you'll be prompted to change your club name then you'll be able to play again as normal with your current club and rewards. -EA Cade ..

10:00 pm, April 26, 2020 Technical Issues

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EA_Cade replied to Ball overload and fitness

Hi @mellis23,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

3:30 pm, March 4, 2020 Technical Issues

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EA_Cade replied to BSOD Fifa 20 Online (Origin Web Helper)

Hi @GOT_1_OK,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade

6:00 pm, January 7, 2020 Technical Issues

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EA_Cade replied to App Not working properly

Hi @lipp1833,That's usually a desync between the app and the game squads. Can you try connecting to the console version of FIFA and then using the app again? -EA_Cade

9:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to Another Blocking issue in CM

Hi @kaadji81,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

3:30 pm, January 3, 2020 Technical Issues

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EA_Cade replied to Annoying Career Mode Glitch

Hi @der4eyhtg,Just to be sure we're on the same page, are you referring to having more than one Team Sheet and not being able to select which team is played when you Sim a match? ..

6:30 pm, November 26, 2019 Technical Issues

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EA_Cade replied to Always getting disconnected on pc in rivas

Hi @WackoBracelet85,Sorry for the delay. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-ba..

6:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to Age Restriction?

Hi @Flavianski24,I'm not showing anything that would be blocking you from playing account wise.Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear ..

5:30 pm, March 26, 2020 Technical Issues

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EA_Cade replied to After the update on 11/19/2019 in the Ghost Career instead of emoticons.

Hi @-MaDraDeuS-,It looks to be an up arrow indicating the morale of that player has increased that's overlapping the emoticon. Can you please try deleting the Squad Update file in Customise - Profile ..

7:00 pm, November 20, 2019 Technical Issues

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EA_Cade replied to After bidding at price 9x.000, I lost 994.000 coins for Eden Hazard OTW

Hi @cubi92qn,We have never been able to replicate an issue with the companion or web app bidding or listing an item for a price other than it was set at by the user. If there were a bug with the trans..

2:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to Accounts banned without a reason

Hi @rhvkz,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade

5:30 pm, January 11, 2020 Technical Issues

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EA_Cade replied to Account transfer- From origin to xbox

Hi @spinacz14, There is currently no way to transfer your FUT content between platforms. -EA_Cade

5:30 pm, March 7, 2020 Technical Issues

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EA_Cade replied to Account hacked, 10 million coin team gone, Slow response time on Origin

Hi @Klak1nn,What do you mean by "Someone at EA warned me that my account was getting hacked and exchanged e-mails with me"?Are you saying that we reached out to you before you contacted us via the hel..

5:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Account hacked by emltmp.com

Hi @VinnySteinburg,The webform you've filled out is the only way to establish ownership of an account if you don't have access to its registered email address. If you cannot sufficiently prove your ac..

3:30 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Account hacked and Missing Coins + Players. Ea support cannot help.

Hi @Yanish01,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist in any way with this type of issue via AHQ. ..

9:00 pm, February 6, 2020 Technical Issues

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EA_Cade replied to Account hacked and Coins missing

Hi @ikbalbekk,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, November 20, 2019 Technical Issues

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EA_Cade replied to Accidentally sold player

Hi @jlavs10,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer market w..

9:30 pm, December 6, 2019 Technical Issues

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EA_Cade replied to Accidentally quick sold my prime puyol

Hi @Martim1801,We won't be able to assist in that case unfortunately. -EA_Cade

3:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to Accidentally discarded fut champions card aguero

Hi @rickk0172,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

9:30 pm, January 22, 2020 Technical Issues

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EA_Cade replied to Accidental sbc submission

Hi @fets81,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer su..

11:00 pm, November 27, 2019 Technical Issues

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EA_Cade replied to Accidental SBC Submission

@KronosTheG Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer ..

6:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to Access denied on web app

Hi @Roberooo,Sorry for the delay, still happening? -EA_Cade

6:30 pm, November 21, 2019 Technical Issues

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EA_Cade replied to About fifa 20 and directx 11

Hi @best_striker_pro,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if tha..

10:30 pm, December 4, 2019 Technical Issues

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EA_Cade replied to ?

Hi @Stratos1401,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..

5:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to 5th in a row squad battle disconnect

Hi @Unluckyman22,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade

6:30 pm, April 21, 2020 Technical Issues

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EA_Cade replied to 3/20 - New Objectives not registering

Hey all, Gathering information on this at the moment, if you can provide details to help that would be great.Name of the Objective-For the Squad Builder Objective, please note which SBC it was that yo..

9:30 pm, March 20, 2020 Technical Issues

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EA_Cade replied to 2 ultimate teams 1 ea account

Hi @Hungryforgames08,Click the cogwheel on the app and you should be able to swap between FUT clubs on the account you're logged in with if there is more than one associated with the account. ..

3:30 pm, April 15, 2020 Technical Issues

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EA_Cade replied to *SL_MoreThanOneDevicePopup

Hi @Agnemyr91,Can you try these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database first?If that doesn't work - these steps will let you delete your PSN ID so you can re-add it after. Step 1..

4:30 pm, December 24, 2019 Technical Issues

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EA_Cade replied to ''We are sorry but there has been an error connecting to FIFA 20 Ultimate Team''

Hi @sueltaneltigre,Sorry for the delay, what system is this happening on? -EA_Cade

6:30 pm, November 22, 2019 Technical Issues

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EA_Cade replied to "your squad file does not match that of your opponent"

Hi @KingBeetleJuic,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists?..

8:30 pm, January 10, 2020 Technical Issues

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EA_Cade replied to "press start or esc to play the match" doesn't appear before match

Hi @novaranelcuore,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade

2:30 pm, March 19, 2020 Technical Issues

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EA_Blueberry replied to Webapp/companion FIFA 20 says I don't have a FUT club?

@brianRosmalen You're likely logging into the web app on a different EA account than what your Gamertag/PSN ID is linked to. Here is how to find the email address associated with your EA ..

11:00 am, March 2, 2020 Technical Issues

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EA_Blueberry replied to PC FIFA 20 LAGS ON GOOD COMPUTER

Hey, PC FIFA fans!Does this solution fix this for you? We also have some basic connection troubleshooting steps below that help out a lot of FIFA players. If they don't work, please let u..

8:30 pm, February 14, 2020 Technical Issues

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EA_Blueberry replied to PC Error getdeviceremovedreason

@bacchus99 Hey there! There's a variety of things that can lead up to that error and we may need to try a few things out to see what sticks for you. Can you upload a DxDiag so we can firs..

7:30 pm, February 16, 2020 Technical Issues

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EA_Blueberry replied to No longer have access to EA/Origin account linked to PSN

@AlexOb20 Hey there! I hope you were able to update your account details by now and wanted to shed a little light on the situation you went through. Our contact volumes are abnormally high right ..

9:00 pm, December 1, 2019 Technical Issues

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EA_Blueberry replied to Fifa 20 ultimate team keeps crashing

@iphantomh12 Are you on Xbox One, PlayStation 4, or PC? /Blueberry------------------------------------------------------------------------------------------------..

8:00 pm, November 13, 2019 Technical Issues

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