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EA_Cade replied to Glaring Edit Player Issues
Hi @SunBeaner,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Getting Disconnected
Hi @kingshukd07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
9:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Games lagging massively
Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Games getting disconnected randomly
Hi @SnookerSon,Your UO trace looks perfect for the first half of the test, then the latency gets a bit high. Where are you located? It's possible that your just on the other side of the world from the..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Gameplay issues
Hi @bigGucciso5a300,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Gameplay
Hi @KennethDalglish7,Recommended speeds for FIFA 20 are 5mbps Down, 2.5mbps Up - so that should be fine. -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Game won't install on my Xbox!
Hiya @dazmurph. Xbox support has an article up here with some steps on this error code. Can you run through them and get back to us? -EA_Cade
10:30 pm, March 6, 2020 Technical Issues
EA_Cade replied to Game froze at full time after winning
Hi @cataq112,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Future star Daniel James isn’t working
Hi @razanufc,Are you scoring twice with James? We're not tracking an issue with this Objective at the moment. -EA_Cade
5:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Future Stars Pack Issue
Hi @benguferhan,The art on the pack doesn't effect the contents of the pack. As long as you opened the pack after 6 PM GMT you had a shot at the Future Stars content. -EA_Cade..
4:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Futmas De Gea - crashing game
Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Futchampions rewards are missing.
Hey all, I'm showing that they went out about 45 minutes after this post was made. -EA Cade View in thread
2:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fut team transfer
Hi @josh2k07,FUT content is tied to the gamertag it was earned on, we cannot move content between accounts I'm afraid. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut team
Hi @vladtheladdd,When did you start playing FUT in FIFA 20? I believe you had to connect to FUT inside FIFA 20 before January 1st to have your club name and established date transfer over. ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fut matches freezing, then really bad speed up lad! Unplayable
Hi @shaft7africa,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by ..
10:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Fut champs wins
Hi @beesben,I'm showing you're correctly on 13 wins. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replaye..
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champs hasnt worked this week
Hi @Ljlgooner,I'm showing that you redeemed access during last weekends FUT Champions and played no games. Please remember that there is a 24 hour grace period once the competition starts to redeem ac..
4:30 pm, June 26, 2020 Technical Issues
EA_Cade replied to Fut champs
Hi @Ceeezzzzz,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Fut champions server
Hi @ShaneelP, Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fut champions qualification not working
Hi @Lu-tess92,Can you play games? If you registered within the 24 hour grace period you should still be able to play. -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champ
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Neder..
5:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Fut 20 in game error
Hi @Uzzul_hussain,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Fut 20 account management
Hi @drobernal,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer..
5:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to From ps4 to PC
Hi @A7mad7abib007,Your EAFC level and FC coins transfer between accounts linked to your Origin ID, but your Coins, Points and items will not. -EA_Cade
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Friendly online matcha connection lost (CO working)
Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to your console..
6:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Freezing after game and kicking out of UT
Hi @surge_god,I'm sorry to hear this Has this only started today? -EA_Cade
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Freeze on connecting to EA servers?
Hey there, have you tried the steps Doonan posted here? https://answers.ea.com/t5/Technical-Issues/Workaround-Stability-Issue-After-Downloading-Online-Roste... -EA_Cade ..
12:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to Formation Changing Automatically during Weekend League
Hi @zrippa,Are you changing your tactics between Attacking/Ultra Attacking etc? Sounds like you have one of them set to 4-5-1. -EA_Cade
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to First owned prem teams game wins not registering
Hi @BabyTLaws87,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fifa20 pitch wear black spots
Hi @ccamachofg,I would recommend playing around with the TV/Monitor video settings first. If that doesn't help that sounds like it could be a dying graphics card unfortunately. ..
9:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Fifa20 online lagging
Hi @nattiy,You can try the steps here http://bit.ly/ConnectivityBTS in case this is a local problem. But I would also encourage you to be mindful that much of the world is under quarantine at the mome..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa20 carrier mode PS4 crashing at the end of the first season
Hi @Lukipapa84,That's just a general crash error code, you may try fully powercycling the PS4 to resolve it but if that fails you could have a corrupted save file that won't be recoverable. ..
8:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Fifa20 cannot shareplay
Hi @fayerbollz,You'll need to reach out to Sony http://bit.ly/ContactPSSupport on that one, we don't offer support for Share Play here. -EA_Cade
3:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa update been stuck on same percentage for over 15 hours.
Hi @Elb2495,Sorry to hear it what system are you playing on? -EA_Cade
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Fifa unable to retrieve account information
@iactualwannadie Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with this issue over AHQ. -EA_Cade ..
9:30 am, March 17, 2020 Technical Issues
EA_Cade replied to Fifa ultimate team not loading
Hi @JHarveyyyy,This should be resolved now. Still seeing this? -EA Cade
3:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Fifa service is disgusting
Hi @olelbis,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Fifa problems
Hi @athman_2408,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..
9:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Fifa points with ps4 plus subscription
Hi @MJOvens92,I believe in the offer it says it can take up to 2 weeks for them to appear on the account. PlayStation support (http://bit.ly/ContactPSChat) would know more on this however as this is t..
3:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Fifa points trouble
Hi @deeche97,If you redeemed a code on Origin they would be for the PC version of FIFA 20, not the Xbox version. You can purchase FIFA points for Xbox inside FUT or from the Xbox Marketplace. ..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa points not in store
Hi @GHAZOOZI55,Sony region locks DLC, since your PSN account and game version aren't the same you're getting that message. You'll need to reach out to Sony for assistance getting them on the same regi..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa keeps freezen
Hi @urubeast,Sorry to hear it, what system is this on? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Fifa case review time period?
Hi @nadim5220,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa Points not received
Hi @benedictojmsb,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Fifa Pack
Hi @cm851,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 26, 2020 Technical Issues
EA_Cade replied to Fifa PC players stop moving
Hi @Godfried009,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by p..
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Fifa 2020 Online Friendlies issue
Hi @RamanujPanda,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP addres..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Fifa 20- Issues with SBC (PC)
Hi @Lukkyno98,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Fifa 20 won’t because my ea account in invalid
Hi @gropitzza,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
2:00 am, June 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 unable to save personal setting 1(pc)
Hi @ConorSteedman19,Sorry to hear this! What platform are you playing on so we can take a look? -EA_Cade
9:00 pm, November 22, 2019 Technical Issues
