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EA_Cade replied to Manager Mode - Career Mode Freezes At June 30th 2020
Hi @temmaha1996,This sounds like a corrupted save file unfortunately. -EA_Cade
5:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Made new ps4 account and transferd money cause of bug
Hi @arthurseptember,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Lost my FUT founder
Hi @Testave,Your Est. date will reset if you skip a year in the franchise or if you don't reach a certain threshold of games played before the next game releases. As you only played around 20 games in..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Lost draft token and self service refusing
Hi @alex_the_quagzi,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Lost coins, bidding problem
Hi @anasameen84,We have never been able to replicate an issue with the companion or web app listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the..
6:00 pm, February 13, 2020 Technical Issues
EA_Cade replied to Lost Prime Baggio
Hi @abdullah77990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Lost Commentary on Fifa 20 Switch
Hi @HotSmokedSalmon,Are you playing on Xbox One? Try changing your Audio options on the console to Stereo Uncompressed and let me know how you get on. -EA_Cade
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Lost 15,000 coins in draft mode
Hi @Rizla316,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
8:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Looses Wins
Hi @ZubiN1987,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Login Verification Email Unrecognized
Hi @FernGullet18,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
7:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Locked out of FUT
Hi @rangoon1988,I think I've identified the issue, can you try logging in again now please? -EA_Cade
3:30 pm, December 7, 2019 Technical Issues
EA_Cade replied to Local Multiplayer
Hi @mischka3231,This feedback has been sent to the FIFA team for investigation. -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to Live Form not working
Hi @zoomracin,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..
10:00 pm, December 5, 2019 Technical Issues
EA_Cade replied to Let me reset my account
Hi @Futbdayplz123,At this time once you've used all available resets we cannot grant additional resets. -EA Cade
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Larsson moments for 126k
Hi @jordam1401,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer marke..
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Lag in Fifa 20
@Teeny_707 Thanks for that, I'll see that it gets to the right teams. -EA_Cade View in thread
12:00 am, January 27, 2020 Technical Issues
EA_Cade replied to Kit Clash In FUT
Hey all, This has been passed up to the FIFA teams for investigation into the algorithm that makes these determinations related to Kits. -EA_Cade
12:00 pm, November 17, 2019 Technical Issues
EA_Cade replied to Kit Clash
Hi @nilfc95,Can you provide what kit you're using so I can get this looked at? -EA Cade
4:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Kicked out of FUT in FIFA 20
Hi @dan_wilcox7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
8:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Kicked me out off server
Hi @MarcusTheKiller4,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the othe..
6:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Kicked from FUT, lost game
Hi @Heavenwarrior26,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
4:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Keep disconnect from EA
Hi @OanPro,If you're getting disconnected from PSN your connectivity issue will need to be looked into by your ISP.Are you connected via WiFi or ethernet? -EA_Cade
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Keep disconnect every menu and match on fut
@R9Drizzy wrote: @EA_Cade i just come home and try with my phone hotspot, its working fine, no any disconnect but ofc i cant play match with that speed of internet, so im stuck of it. ..
2:00 pm, November 18, 2019 Technical Issues
EA_Cade replied to Just got my account back on Fifa and it’s been hackwd
Hi @ToRuniteds,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Just been hacked
Hi @dlumsden,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to James chips
Hi @adamhalvares, The objective isn't bugged if that's what you're getting at, I completed it myself without issue. Make sure the ball is clearing the keepers body and not being chipped ..
5:30 pm, February 12, 2020 Technical Issues
EA_Cade replied to I’ve been told to request account recovery which I did now what do I do.
Hi @ABHailes,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to I’m stuck on the transfer deadline day screen
Hi @corcor100,That would indicate a corrupted save file, you can try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save f..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Items stuck on transfer list
Hi @m4rc1nh094,This should resolve itself automatically within 24 hours, if it hasn't by tomorrow AM please give us a shout at http://bit.ly/EA_Contact_Us so we can take a look at your account. ..
10:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to It's not letting me go online
Hi @Tortugasparan,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for ..
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Issue with web app
Hi @Allexyhno,This is being investigated right now by the FIFA team. -EA_Cade
7:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Issue with updates
Hi @G_Chaowei,Are you referring to career mode? You'll need to start a new save to get the updated ratings, we can't modify those files on our side. -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Issue with FUT club profile creation date and name
Hi @IbraKSA88,I'm afraid that if you skip a year in the franchise as you have your Established Date will be reset. Your FUT Club doesn't carry over from year to year, but you'll earn loyalty/returning..
4:30 pm, April 8, 2020 Technical Issues
EA_Cade replied to Installation process stuck
Hi @SiyaX-1970,Sounds like either your disc is faulty or your PS4 drive could be full. -EA_Cade
9:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to Ingame Audio Channels
Hi @Teknosbeka,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Incorrect transfer operation
Hi @MonsterMash08,We have never been able to replicate an issue with the companion or web app buying or listing an item for a price other than it was set at by the user. If there were a bug with the t..
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Incorrect fifa points
Hi @darrencarthe,If you own FIFA 19 and he hasn't already transferred points from 19 to 20 you can safely redeem them and then connect to FUT on FIFA 19, then connect to FUT on FIFA 20 to be prompted ..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Incorrect Login Verification email
Hey all, To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make su..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to Im not getting my special edition packs
Hi @joshthewildly,Which edition do you have? The Ultimate and Champions edition packs have all been sent out at this time. -EA_Cade
3:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to I'm sure I finished in gold 3 fut champions but had silver 1 rewards
Hi @Topshot2013,I'm showing that you played 26 games and won 13 of them and received the correct rewards. -EA_Cade View in thread ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to I'm logged into the wrong EA account on my xbox
@AwesomeGuyJosh To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
9:30 pm, December 16, 2019 Technical Issues
EA_Cade replied to I was winning in futdraft and I got disconnected and I lost
Hi @Riodbrasil,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other play..
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I think I linked to the wrong EA Account
Hi @elimprudente,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to I still haven't received TOTY Ronaldo
Hi @bruno11_sb,Are you referring to the Loan item? That should have been given to you when you voted. -EA_Cade
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to I received wrong version of player.
Hi @BeaucoupIII,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to I put icon (Berkamp) in market for 600k but sold for 68K
Hi @aljneral,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer market ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to I pre-ordered FIFA 20 Ultimate Edition but didn't get any of the perks
Hey all. The missing packs issue is being investigated by the FIFA team. I'll update this thread as I get more information.Accepting as solution for visibility. -EA_Cade ..
9:00 am, November 11, 2019 Technical Issues
EA_Cade replied to I lost my coins and my starting eleven in FIFA 20
Hi @paboreal30,I'm showing that your case is with the Terms of Service team currently, they will reach out to you as soon as they complete their investigation. -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to I lost my coins Andy my starting eleven
Hi @Giorgosira1,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to I lose my players
Hi @Rivelinjo,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 25, 2020 Technical Issues
