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EA_Cath replied to Very poor content and servers
Hi @chokopolo, I have moved your thread because it was originally posted in our French FIFA boards. Si un membre vous a aidé, n'hésitez pas à lui donner de l'expérience et..
3:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to 充值未到账
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
2:30 pm, February 1, 2020 Technical Issues
EA_Cade replied to لياقه
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to الرد للضروره لحل مشكله
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I..
8:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to استرجاع نقاط فيفا 20 ستور امريكي
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to xbox one controller not working on fifa 20
Hi @haiiiiiiikal,You should be able to play without issue on PC without x360ce. Have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? ..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to why fifa is quitting suddenly while playing
Hi @vadakumba,Can you give any further information? Is this happening after you score from a cross for instance? -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to why am i not able to find any opponent on Fut Champions weekend league
Hi @sebascalde,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to what can we do to take the pack from twitch?
Hi @nikospiazas,Instructions for claiming the pack can be found here: https://twitch.amazon.com/prime/loot/fifa20 -EA Cade
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to weekend league robbed my points but didnt let me in
Hi @mars10x,Your transcript was removed as it contained account security information. Your account redeemed access to the Weekend League that began on December 6th and played 2 games, you have not red..
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to we are sorry but there has been an error connecting to fifa 20 ultimate team
Hi @calvinli9461,Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to unable to connect to EA server
@r3137 In compliance with US embargoes and sanctions laws, Origin is not available in Cuba, Iran, North Korea, Syria and Ukraine (Crimea region). -EA_Cade ..
11:30 am, January 7, 2020 Technical Issues
EA_Cade replied to transfer marker doesn't work on the mobile app
Hi @denbleeke,You should be good to go on the apps now. Are you still unable to trade? -EA_Cade
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to the game wont startup after recent update
Hi @saurs97,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
5:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to the connection to your opponent has been lost fifa 20 online friendlies
Hi @zSeeN9,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
7:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to synchronizing hospitality settings
Hey all, This is being investigated right now, if you are experiencing this please provide the following info:Location:ISPPlatformGamertag/PSN ID. Should look like this:Austin, TXSpectrum ISPPS4 EA_Ca..
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to super speed lag ps4
Hi @gilmalaguetas,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to still no support options
Hi @IronCharlstar,You may have better luck reaching out to our Twitter support team at @EAHelp, you can also try changing your location on the help site to the US and then refreshing the help site. ..
5:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to skill moves and weak foot traits showing 0 on web app
Hi @footie-god7,Can you ensure you don't have an update on the App? This was supposed to be resolved earlier today. -EA_Cade
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to screen showing appear to be damage and cannot be used
Hi @Ruiz020609,Can you press cancel on that screen? You should be able to load the game still. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to refound error
Hi @killthemall86,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to really wonder .. who has built this system ? Origin Account Problem!!!!!
Hi @bysayk0,The only way to recover an account to which you don't have access to the email address of is detailed below. Again, these are the only steps you can currently take to recover an account. 1..
7:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to ps4 “you enter a blocked screen” Can’t connect to servers
Hi @andretol95,Sorry for the delay, is this still happening? -EA Cade
12:30 am, March 30, 2020 Technical Issues
EA_Cade replied to pro clubs max players
Hi @Relusobi,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
4:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to packs won't open
Hi @XTofy96X,Sorry to hear it, is this happening in game or on the Companion/Web app? -EA Cade
5:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to odeegard missing
Hi @fifiorz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to no recieving any coins
Hi @jackcoulsonn,There is a 5% tax on items sold on the Transfer Market inside FUT. -EA_Cade
7:30 pm, February 26, 2020 Technical Issues
EA_Cade replied to my transfer market isn't working
Hi @craigboylanhot,Please speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter on this, we can't assist with this type of issue via AHQ. -EA_Cade ..
6:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to motion blur
Hi @noofear57,Currently there is no option inside FIFA to do this, but it's been a requested feature the team is aware of. -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to missing fifa 20 pack
Hi @rafaellavoura,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, March 6, 2020 Technical Issues
EA_Cade replied to missing
Hi @georgenec123,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mar..
5:30 pm, February 11, 2020 Technical Issues
EA_Cade replied to matchmaking
Hi @KamilTsubasa,The home team is the one with the best connection to the server/opponent, I would recommend improving your latency if you're always the away team. You can try these steps http://bit.l..
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to login verification issues
Hi @beefbedouin,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to kicked out after rivals win get a lose, what is happening
Hi @general-mps,The pack issue is being investigated. Not showing any issues at the moment on our side as far as connectivity goes. I would suggest taking a look at our Connection troubleshooting step..
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to keeps saying unable to connect to ea server at this time
Hi @tarabeglane,How long has this been happening? Were you able to connect before? -EA Cade
9:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to it is not allowing me to get a refund even though it hasn't been a day
Hi @xbeastkillerz,Are you referring to the Great Game Guarantee http://bit.ly/GGGRefund? -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to i can't access to my Email
Hi @dani-in-vita,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to how long does it take to add content that was removed from my account by hackers
Hi @manfredbarnar,These cases are handled by a specialized team, we have no visibility into their queue I'm afraid so you could have several people in front of you or you could be next in line. ..
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to how is that new ping tool useful??
Hi @Mr_Giallorossi,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to hacked fifa 20 ut account
Hi @manoapa,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to hac
Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to green premier league overlay
Hi @dweehouse,This is a known issue that's being investigated by the FIFA team. -EA_Cade
5:30 pm, February 12, 2020 Technical Issues
EA_Cade replied to game lagging pls help
Hi @Haxish4BetterAim,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to game freezing and then speeds up
Hi @ero177,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing..
4:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to game advisor re opened my case altho i asked the question as a new case
Hi @Aido990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to futchamps error
Hi @cheeky-noe,Games don't crash because of a connection issue, are you getting a disconnect or a full crash? -EA Cade
8:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to fut web app nintendo switch
Hi @de7mano,At this time we have nothing to announce regarding the Web and Companion app functionality for FIFA 20 on the Switch. -EA_Cade
7:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to fut slow loading page's sbc menus and stuff since 6pm
Being tracked currently. -EA_Cade
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to friend match
Hi @seky_543,Friendlies can be difficult to diagnose as it could be a multitude of things that don't effect other modes as much. Most commonly we see IPV4 vs IPV6 as a big issue with them, you both ar..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to fifa points not on web app
Hi @noddy1215,You need to connect to FUT on the console first before you can use them in the apps. -EA_Cade View in thread
11:00 pm, December 26, 2019 Technical Issues
