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EA_Cade replied to Connection Problems - 4/14/20

Hey all,   The FIFA team are aware and investigating the ongoing connectivity issues, I've merged most of your threads here for clarity and ease of communication.      ..

9:30 pm, April 14, 2020 Technical Issues

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EA_Cade replied to Connection

Hi @Jensen11233,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..

9:30 pm, December 13, 2019 Technical Issues

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EA_Cade replied to Connecting to EA Servers

Hi @kanabardev,What system is this happening on? -EA Cade

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Conmebol squad did not get credit for Icon Swaps objective

Hi @PhanTastik377,I believe this objective requires the players to be from the CONMEBOL event, the ones that say "CONMEBOL LIBERTADORES" in the league on the item. -EA_Cade

2:00 pm, March 14, 2020 Technical Issues

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EA_Cade replied to Conection loss on pro clubs

Hi @tcajmv,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..

5:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Completed two objectives and never received rewards

Hi @emilioernestog,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Companion website login issue

Hi @Avishah16,Sorry for the delay, are you still having this issue? -EA Cade

2:30 pm, July 2, 2020 Technical Issues

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EA_Cade replied to Companion problem

Hiya @luky2310    Are you logging in with the same information you see here? -EA_Cade

5:30 pm, January 24, 2020 Technical Issues

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EA_Cade replied to Companion login issue

Hi @sdcavalentine,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...

6:30 pm, June 30, 2020 Technical Issues

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EA_Cade replied to Companion app selected wrong player in transferlist

Hi @13bradster,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

11:00 am, November 11, 2019 Technical Issues

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EA_Cade replied to Companion app sbc not working

Hi @diebalu,Is this still happening? -EA_Cade

6:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to Companion app really laggy

Hi @Enzy786,Are you on IOS by chance? This is being looked into at the moment for the latest IOS update. -EA Cade

6:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Companion app not working

Hi @Chizzeboy,What happens when you try to sell them? -EA_Cade

7:00 pm, March 17, 2020 Technical Issues

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EA_Cade replied to Companion app - saying no FUT 20 club

Hi @ARONSAGOONER,If you're logging in to the same account you're posting here with, you have nothing tied to it. Please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can assist further...

8:30 pm, March 11, 2020 Technical Issues

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EA_Cade replied to Companion App crashes

Hi @Mighty_Limacide,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer ..

3:30 pm, January 9, 2020 Technical Issues

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EA_Cade replied to Companion App

Hi @kangaro55,You can follow these steps http://bit.ly/Link_your_gamertag to link up your accounts. -EA_Cade

10:30 pm, November 13, 2019 Technical Issues

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EA_Cade replied to Companian app

Hi @lvREPTARvl13,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..

11:00 pm, December 3, 2019 Technical Issues

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EA_Cade replied to Community TOTSSF SBC Player Pack Issue

Hi @Darghin23,I'm showing that you got that from an 83+ upgrade pack, not the TOTSSF SBC pack. -EA Cade

2:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Colour Blind and Ref's kit.

Hi @Snoopgeorgio,Sorry to hear it. The Bob Marley kit, Ramadan kit and the No Room for Racism kit are all being looked into at the moment for this reason. -EA Cade

3:00 pm, June 11, 2020 Technical Issues

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EA_Cade replied to Coins not added

Hi @maomar711,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Coins are hacked

Hi @joepiert,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Coin rules

Hi @hedayatiorm, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

2:30 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Codes

Hi @Harper8688888888,What exactly is happening? I'm assuming you're stuck at the Account Verification screen? -EA_Cade

4:00 pm, December 28, 2019 Technical Issues

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EA_Cade replied to Code redeemed no pack rec

Hi @markeaton13,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, April 2, 2020 Technical Issues

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EA_Cade replied to Code

Hi @Maccachappie1,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3..

8:30 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Co Op season match making

Hi @ymohanbyne695,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Club deletes

Hi @Madders10lcfc,At the moment, once you've used all your available deletions you won't be able to delete further. -EA Cade

9:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Club Est. Date incorrect

Hi @Zambooca,I'm not showing that you ever played FUT in FIFA 19, if you skip a year in the franchise your Est. date will reset. -EA Cade

4:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Claimed packs disappeared

Hi @gondanieldegal,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, December 21, 2019 Technical Issues

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EA_Cade replied to Child Account unable to load actual squad

Hi @Slipknot666_23,In order to access any of the online features you'll need to link his PSN ID to an Origin account via these steps: http://bit.ly/LinkingConsole -EA_Cade

6:00 pm, January 14, 2020 Technical Issues

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EA_Cade replied to Cheaters in FIFA

Hi @EpicOlimpo,You can report suspected cheaters via the steps here: http://bit.ly/EAReportPlayer -EA Cade

2:30 pm, June 11, 2020 Technical Issues

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EA_Cade replied to Chat

Hi @Johnleahy,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..

8:30 pm, April 22, 2020 Technical Issues

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EA_Cade replied to Change team Fut Team

Hi @rumekinho,Once the name change has been completed you won't be able to change the name again. -EA Cade View in thread

4:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Change passwird on fifa 20

Hi @reecemc29,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..

4:30 pm, December 28, 2019 Technical Issues

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EA_Cade replied to Change Club Name

Hi @rassegee,Why exactly did you need to delete your club to fix an error? You cannot change the name of your club more than once this year. -EA Cade

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Champs connectivity

Hi @Duckett1994,Sorry for the delay, I was out of office. Was this resolved? -EA_Cade

3:30 pm, February 4, 2020 Technical Issues

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EA_Cade replied to Champions edition Gold packs

Hi @theMat1993,   That promotion has now ended, you can see more information regarding this here.  -EA Cade

4:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Challenge cards

Hi @Heltiis,Sorry to be the bearer of bad news, but if you've deleted your club you won't be able to regain those items. -EA_Cade

5:00 pm, March 5, 2020 Technical Issues

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EA_Cade replied to Catalogue Redemption not there after PS4 crashed

Hi @goddun15,Sorry to say that we don't have the ability to modify the EASFC Catalogue content or grant it. -EA_Cade

10:30 pm, January 25, 2020 Technical Issues

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EA_Cade replied to Case# 54865369 resume

Hi @cjx7chmqvc98pvhv,Sorry for the delay, is this still happening? -EA_Cade

5:30 pm, January 14, 2020 Technical Issues

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EA_Cade replied to Carrer Mode Fifa 20

Hi @carolinelarod,That sounds like a corrupted save, can you try these steps http://bit.ly/PS4Safe_Mode and then select Rebuild Database and let me know if that helps please? ..

7:30 pm, February 21, 2020 Technical Issues

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EA_Cade replied to Career mode skill moves bug still present

Hi @Jabron_T,We cannot modify existing save files, you'll need to create a new save for this to take effect. -EA_Cade

5:30 pm, December 5, 2019 Technical Issues

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EA_Cade replied to Career mode pregame overlay won’t go away

Hi @Dosanthemum,What system is this happening on? -EA_Cade

7:00 pm, March 19, 2020 Technical Issues

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EA_Cade replied to Career mode player characteristics missing

Hi @amgooner,I've merged your threads together for ease of access. Thanks for reporting this, I'll see that it gets to the right teams for investigation. -EA_Cade

2:30 pm, February 22, 2020 Technical Issues

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EA_Cade replied to Career mode menu bug

Hi @Jordz0923,Sorry to hear it, what all have you tried so far? -EA_Cade

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Career mode loan player list bug

Hi @McMuffin2013,Are you getting any type of error message/crash when this happens? Does this happen in more than one Career save? -EA_Cade

4:30 pm, December 28, 2019 Technical Issues

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EA_Cade replied to Career mode financial takeover

Hi @lukecun11,Best I can advise is to sim a few weeks to see if the Financial Takeover shows up. If not, check other save files to make sure it wasn't redeemed there. We have no ability to grant conte..

4:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to Career mode editing player

Hi @Fernando921,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

4:30 pm, January 31, 2020 Technical Issues

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EA_Cade replied to Career mode bug

Hi @Anna123Cutie,This issue should be resolved as of Title Update 5, are you using a save file that was created pre-patch? We cannot modify your career mode saves retroactively on our side. ..

5:30 pm, December 5, 2019 Technical Issues

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EA_Cade replied to Career mode Stamina (FIFA 20)

Hi @Guiseley13,Are you using a constant pressure tactic? Last year people grew accustomed to high pressure tactics not draining stamina as much as it should have so when it was changed to be more real..

6:30 pm, November 26, 2019 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.