Search
Search
EA_Aljo replied to FUT 20 - Can't Connect
Hi there, @mklinke9. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
4:30 pm, February 26, 2020 Technical Issues
EA_Aljo replied to FIFA20 FUT disconnects when I win and gives me a loss
Hi there, @chopalan2013. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
6:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to FIFA ultimate team 20 error
Hi there, @yuvalt1000. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
5:30 pm, April 2, 2020 Technical Issues
EA_Aljo replied to FIFA Points - Store is offline
Hi there, @Player_ka474pte. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let th..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to FIFA LAGGING SAME MINUTE EVERY GAME
Hi there, @Galatasarayy98. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FIFA 20 unable to connect to servers during game play
Hi there, @emcards. If you're still having trouble with this, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your P..
8:30 pm, April 9, 2020 Technical Issues
EA_Aljo replied to FIFA 20 input delay and slow gameplay
Hi there, @bajenwille780. I'm really sorry for all the frustration! Let's see if we can find out why you're lagging so much. Do you have a PC by chance? If so let’s find out how your conne..
7:00 pm, March 16, 2020 Technical Issues
EA_Aljo replied to FIFA 20 PC
Hi there, @Sisterrrrr1. You just need to load into the Origin client. You will see FIFA 20 in your library and can install from there.
4:30 pm, March 31, 2020 Technical Issues
EA_Aljo replied to FIFA 20 COMPANION APP WON'T LOG IN
Hi there, @ylight9618. Are you saying the app just refreshes when you try to log in and nothing happens?
8:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Error connecting to FUT20
Hello, @Albies25. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come ba..
5:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Earth to EA: connection problem
Hi there, @FlyingRedCat. Can you give me some more details on what your issue is? Are you disconnecting and/or lagging in matches? Also, are you on a wired or wireless connection and what ..
9:30 pm, June 16, 2020 Technical Issues
EA_Aljo replied to EA servers do not connect to enable FUT
Hi there, @praduv0809. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
7:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to EA Server disconnected and my squad battle match progress lost
Hi there @sujoydey18, Unfortunately, we're not able to add the points or modify your record. I'm very sorry Was this the first time it happened or do you disconnect frequently?
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to EA Please Fixxxx Serverrrr !!! :crying
Hi there, @MASTEROC7_IR. Can you run the UO Trace again and this time send 100 packets? Thanks!
3:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to EA Fifa 20 Ultimate teamconnectivity issue
Hi there, @nicostremy5. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in ..
4:30 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Division Rivals Disconections
Hi there, @Knaves_Wise. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
4:30 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Discontent with the purchase
Hello, @keyvank22. I definitely understand the frustration with not receiving what you'd like out of packs, but the TOTY items aren't guaranteed. You can see the pack probabilities in the ..
9:30 pm, January 8, 2020 Technical Issues
EA_Aljo replied to Disconnection from end of game
Hi there, @xstaticxx123. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
7:30 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Disconnected from a game in fut champs And gave me the loss now I cant get gold
Hi there, @benyears. We're not able to modify records. I'm very sorry. The best I can do is troubleshoot your connection. If you're frequently disconnecting, I'd like you to power cyc..
6:00 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Disconnected FUT Champ
Hi there, @mehaau. We're not able to modify records. The best I can do is troubleshoot your connection. If you're frequently disconnecting, I'd like you to power cycle your equipment with th..
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Disconnect in weekend league
Hi there, @menkehorstmichel. We don't have a way to modify your record. I'm very sorry. What I can do is help troubleshoot your connection. If you've been disconnecting frequently, I'..
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Disconection on WL
Hi there, @galopcs92. Did you just recently start disconnecting or has it been happening for a while now? Also, I'd like you to power cycle your equipment with the following steps: un..
3:30 pm, June 2, 2020 Technical Issues
EA_Aljo replied to Disconection from Fut Champs and EA taking 2 games away from my weekend league
Hi there, @nicknd6. Unfortunately, we don't have a way to grant those wins. We're not able to modify records. As far as the disconnects go though, how often do they happen?
8:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Daily objective bug
@dvban7 Try completing this online. I understand it may not say that it's required, but it's possible you still need to be online for it.
4:30 pm, January 15, 2020 Technical Issues
EA_Aljo replied to DNF
Hi there, @mgts90. How often are you disconnecting from matches? Also, are you on a wired or wireless connection and what system do you play on?
4:30 pm, June 27, 2020 Technical Issues
EA_Aljo replied to DISCONNECT ISSUES PLEASE RESPOND
Hello, @dwlb666. I'd be happy to go through some connection troubleshooting and try to find out what's happening. If that's not something you want to do, you can try contacting @EAHel..
5:00 pm, June 24, 2020 Technical Issues
EA_Aljo replied to Crashing
Hi there, @Dandwyer17. I'd like you to try power cycling with the instructions here: http://bit.ly/XB1_PowerCycle. Let me know if that helps or not. Thanks!
5:00 pm, December 5, 2019 Technical Issues
EA_Aljo replied to Connection issue
Hi there, @0509164436. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Connection error
Hi there, @jspald. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come b..
6:30 pm, April 6, 2020 Technical Issues
EA_Aljo replied to Connect Problem
Hi there, @Korhanb12. Try switching your connection to a hot spot. Then, switch back to your normal network and try playing again. Let me know if that helps or not. Thanks!
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Companion app transfers???
Hi there, @jimzkys. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each ..
5:30 pm, March 5, 2020 Technical Issues
EA_Aljo replied to Captcha Error Not allowing me to play Online FUT Draft
Hello, @pj13x. Can you try connecting to a hotspot and see if the CAPCHA loads? If it does, once you pass it, go back to your normal connection and see if it works.
4:00 pm, January 23, 2020 Technical Issues
EA_Aljo replied to Can’t get into ultimate team
Hi there, @Haydzcon I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them..
4:00 pm, April 10, 2020 Technical Issues
EA_Aljo replied to Can’t connect
Hi there, @jakepeoples1. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
8:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Cant buy players on transfer market on FUT 20.
Hi there, @MrRschiller. Were you really busy on the market with placing bids and buying items?
5:30 pm, April 6, 2020 Technical Issues
EA_Aljo replied to Cannot paly online FUT20 and online seasons using my current router
Hi there, @hakeem-hmt. Let's start with the basics. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes ..
3:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Can't play Online friendlies in FIFA 20
Hi there, @el-proffesor420. I'd like you and your friend to check the online settings screen of your consoles. Can you tell me what it says for the NAT? Thanks!
5:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Can't login to FUT -FIFA20 xboxone
Hi there, @noorylw. Are you still having trouble with this? We're currently experiencing an issue with our services and are working to get it resolved. Please keep an eye on @EAHelp o..
4:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Can't get in to Ultimate Team
Hi there, @noak9797. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Button delay making game unplayable
Hi there, @christinegoxo. We should go through some connection troubleshooting. However, at the moment, we're experiencing an issue with our services so you may have some trouble connectin..
9:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Button delay has messed this game up now.
Hi there, @Xvfl-nozza007. Normally, we can figure out why you're experiencing so much delay. If you decide to play again, I'd like you to power cycle your equipment with the following..
5:00 pm, February 21, 2020 Technical Issues
EA_Aljo replied to Being constantly disconnected from the servers
Hi there, @CDVBFifa. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Been playing Fifa since 1996, this is my last year I bought this game.
Hi there, @etihan. I'm really sorry for all the frustration! Let's see if we can get this crash to stop happening. First, I'd like you to power cycle your equipment with the following..
5:00 pm, December 10, 2019 Technical Issues
EA_Aljo replied to Anyone have experience getting players back after account get hacked?
Hi there, @tonttu20. To get an update on your case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. Do ..
7:00 pm, March 19, 2020 Technical Issues
EA_Aljo replied to All online FUT games disconnect mid game
Hi there, @Hawk08Hawk. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
4:30 pm, June 24, 2020 Technical Issues
EA_Aljo replied to Account hacked 11 days ago still cant get any help.
Hi there, @Klak1nn. The reason your case is getting resolved is that you're constantly resuming it to ask for an update. This pulls it out of the queue so an advisor won't see it. Then, af..
3:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Account got hacked can someone help.
Hello, @thesneakywolf. You're welcome to contact support and have another investigation performed. They will do 2 of them. ToS doesn't just check for lost items. They investigate how they ..
4:00 pm, April 9, 2020 Technical Issues
EA_Aljo replied to Account Connection
Hi there, @BigBadPizza1323. If you don't have access to the email on the account, you'll need to have the account recovered. To begin that process, fill out this webform and an advisor wil..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Accidantly quick sold acadamy Ødegaard 84 rated
Hi there, @aapie023nl. Try using the instructions in this article to help with recovery items you've quick sold: https://help.ea.com/en-us/help/fifa/learn-about-quick-sell-recovery-in..
4:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to A question about the connection issue
Hi there, @Kaung29. There are a lot of different variables involved with lowering ping times. One that is very important is your proximity to the server your connecting to. The farther awa..
5:30 pm, April 29, 2020 Technical Issues
