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EA_Cade replied to blurry players

Hi @Predfighter,That's odd, can you get us a video or a screenshot of this happening? -EA Cade

8:00 pm, April 4, 2020 Technical Issues

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EA_Cade replied to ban problem

Hi @Bombsshell,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

10:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to an ongoing case

Hi @mikedesmet,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received,..

3:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to an error occurred downloading the fut squad update. please try again

@HiddenMatrix77 Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

6:30 pm, June 3, 2020 Technical Issues

uPUFO
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EA_Cade replied to an error occurred downloading the fut squad update

Hi @prath11,Last thing I can think of, if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select tha..

11:30 am, June 16, 2020 Technical Issues

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EA_Cade replied to an error connecting to FIFA 20 ultimate team

@fffffifffffaa Give it a shot now -EA Cade View in thread

3:30 pm, June 27, 2020 Technical Issues

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EA_Cade replied to account opened from

Hi @Rabi3ZHQ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to a "Coin Distribution Ban" That isn't valid, and not resolved for 6 weeks.

Hi @SmoothTheOneXbox,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.No one via the call centers, chat or email can assist with a banned account, only the T..

7:00 pm, February 25, 2020 Technical Issues

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EA_Cade replied to [PC] game crashes when looking for rivals in Ultimate team

Hi @OperationSWAGy,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

7:30 pm, March 31, 2020 Technical Issues

oUPI5
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EA_Cade replied to [PC] FIFA 20 crashing on launch with DirectX error

Hi @AkameGaChill,You mentioned that you've updated the drivers, have you tried rolling them back to a time when this didn't occur? -EA Cade

6:00 pm, June 2, 2020 Technical Issues

76TMN
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EA_Cade replied to [Manager Career Mode]Lost all signed transfers between 1st and 2nd season

@kaadji81 Thanks so much for all the information you've provided, I've sent this up to the game team for investigation and I'll let you know when I get more info. -EA_Cade

7:30 pm, December 18, 2019 Technical Issues

MC2S6
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EA_Cade replied to Zaniolo academy challenge

Hi @eccy89,Hiya, if you can get me a screenshot showing that you've not gotten credit for this as well as a the end of match screen showing the goal and assist I can get this sent up for investigation..

5:30 pm, February 13, 2020 Technical Issues

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EA_Cade replied to Your account has been disabled

Hi @patelvis21,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

1:30 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Xp not registering

Hi @brentonphill84,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, April 22, 2020 Technical Issues

HmWC2
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EA_Cade replied to Xbox Controller random movement and freezing

Hi @El_Yeti_Cubano,We do support Microsoft made Xbox One and 360 controllers on PC, I'm not seeing any similar reports of this behavior however.Have you tried updating the driver for the controller? ..

2:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Wrong version pulled in packs

Hi @Re1sf1fa,Thanks for reaching out. Taking a look into this now. -EA Cade

5:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to Wrong rewards / division rivals

Hi @dogukankoss,Did you go up a full Division this week? If you started the week in Division 5 and then promoted to Division 4 your rewards are capped at the highest Division 5 reward tier. ..

3:00 pm, June 11, 2020 Technical Issues

PA1qr
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EA_Cade replied to Wrong purchase due to market malfunctions

Hi @pascalonegames,We have never been able to replicate an issue with listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the transfer market we wo..

4:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to Wrong player pick options

Hi @colo8484,Looks like you did the SBC right when Player Voting started, leaving and reentering FUT should give you your player pick. -EA Cade

3:00 pm, June 19, 2020 Technical Issues

OdxRG
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EA_Cade replied to Wrong fully Banned by EA twice this year.

Hi @redds212,Your account was banned for activity that took place while it was outside your control, please contact an advisor here http://bit.ly/EA_Contact_Us to resecure the account so it can be rea..

2:30 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Wrong SBC reward.

Hi @JFarrell0993,I'm showing that you completed the Shapeshifter Challenge, not the Shapeshifter Player challenge. -EA_Cade

5:00 pm, March 5, 2020 Technical Issues

2IRAi
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EA_Cade replied to Worse connection in friendlies than rivals

Hi @spoopynat,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

2:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Won’t let me connect to eas fc servers

Hi @ApexCreatures,That's really odd. Can you try connecting via hot spot and let me know if that lets you in? You would only need to do this once if it's related to the issue I'm referring to. ..

5:00 pm, March 5, 2020 Technical Issues

C930L
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EA_Cade replied to Won’t allow me to play online and email address is not one I even recognise.

Hi @Shaggers9,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..

6:30 pm, April 21, 2020 Technical Issues

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EA_Cade replied to Wont let me sign into my correct email for the fifa 20 game

Hi @rhettpaul1,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..

7:00 pm, April 18, 2020 Technical Issues

ADqFS
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EA_Cade replied to Won a draft match 5/0 then while going back to menu, game says i disconnected

Hi @CBCB_dRk,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player..

7:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to Will I be able to play FIFA 20 with keyboard in PS4?

Hi @INTER_TAREK,I do not believe that PS4 will natively allow you to control FIFA 20 with a mouse/keyboard. -EA Cade

4:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Why the power shot (L1 button) freekick doesn't work in pro club?

Hi @Alanfbm1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the file called Online Pro 1. Then let me know if this persists? ..

2:00 pm, June 10, 2020 Technical Issues

7atRr
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EA_Cade replied to Why im in the middle east sever i want to be on the urban sever

Hi @Xavi5H,Your server should be automatically detected when you launch the game and change accordingly. If you're referring to FUT Champs, that region cannot be changed once it's selected. ..

10:30 pm, December 3, 2019 Technical Issues

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EA_Cade replied to Why doesn’t Two Buttons work in weekend league, I can’t play long balls

Hi @EzeTopBoy,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread

10:00 pm, February 7, 2020 Technical Issues

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EA_Cade replied to Why do I keep getting disconnected from division rivals on fifa 20

Hi @Eddiehoh1010,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..

8:30 pm, April 24, 2020 Technical Issues

CUex4
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EA_Cade replied to Why did I get banned from the transfer market?

Hi @markmira14,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

5:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to Why arent position modifiers recognised as being in my club?

Hi @DazDobbie,Can you get me a screenshot of this please? -EA Cade

6:00 pm, June 23, 2020 Technical Issues

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EA_Cade replied to When will my headliner mertens get his updgrade?

Hi @Felix_86_Scorpio,The FIFA team are aware and working on this now. I expect this upgrade will happen alongside the new TOTW. -EA Cade

9:30 pm, June 27, 2020 Technical Issues

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EA_Cade replied to When i try to verify my account on fifa ea servers it comes up with a d

Hi @Envy_larry,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

2:30 pm, April 30, 2020 Technical Issues

raqtk
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EA_Cade replied to When i try to start fifa 20 onnoc after recent update, i

Hi @malviyapraneet,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

2:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to When I win games in FUT I get no progress

Hi @NTF_Kane,You only gain Seasonal XP from completing Objectives, not from playing games. -EA Cade

9:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to What’s the issue please!?

Hi @BenGrigg5,I'm not showing any connection issues around the time you posted this. Your account did play matches but I'm showing you got points for all of them. Can you clarify what you meant by hav..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to What's is the solution of block transfer in fifa 20

At the moment the following languages are supported on Answers HQ:    English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Nederlands I..

10:00 pm, June 4, 2020 Technical Issues

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EA_Cade replied to What should I do ??!!!

Hi @Ibrahimsalar,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..

5:30 pm, April 9, 2020 Technical Issues

daL93
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EA_Cade replied to What is reaolved

Hi @aboibrahim0,According to that message, this ban will not carry over to FIFA 21 as it only applies to the current game. -EA Cade

7:00 pm, June 18, 2020 Technical Issues

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EA_Cade replied to Weekly objective

Hi @esso7,Try holding the L1/LB button and pass to a player, then shoot.The ball does not have to be passed back, and the player you passed to should shoot immediately to score and progress the object..

8:30 pm, January 23, 2020 Technical Issues

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EA_Cade replied to Weekend league loss?

Hi @tedgundry,That would indicate that you were the one who lost connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win,..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Weekend League Win was not counted

Hi @Curiousrobertlol,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..

2:30 am, June 2, 2020 Technical Issues

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EA_Cade replied to Weekend League Disconnections

Hi @PazCorp,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..

4:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Weekend League

Hi @chappeth14,You have 24 hours after the competition starts to redeem them -EA Cade View in thread

4:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to Week 2 silver

Hi @gbuenomendonca,The featured battle is the Featured Squad not the TOTW challenge. This weeks is the Fernando Palomo squad. -EA_Cade

10:00 pm, November 27, 2019 Technical Issues

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EA_Cade replied to Week 1 Gold CHIP SHOT NOT COUNTING

Hi @fifa12jamesbond,From what I've gathered the ball needs to go over the keeper and directly land in the net, not bounce or roll over it to count. -EA_Cade

7:30 pm, January 15, 2020 Technical Issues

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EA_Cade replied to Web App

Hiya @DYPOTATOE    Are you signing in with the account information seen here? -EA Cade

5:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to We-are-sorry-but-there-has-been-an-error connecting you fifa 20 ultimate team

Hi @harwindermalique,Sorry for the delay. Still happening? -EA Cade

3:00 pm, April 30, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.