Search
Search
EA_Cade replied to Transfer market not working
Hi @FUTWIZBrock, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Transfer market banned
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Transfer Mark
Hi @Martesggg,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 6, 2019 Technical Issues
EA_Cade replied to Technical difference
Hi @heizejw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Still had no response to my case or several emails.
Hi @matthiasjosh95,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account sanction over AHQ. -EA Cade ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Problem in ultimate team
Hi @MHD9JR,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Please help - Unable to connect to the Ea Servers Fifa 20
Hi @snowingearth,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let m..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Personal settings 1
Hi @cammy123432,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..
6:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to PS4 FIFA 20 Pro Clubs LAN keeps crashing
Hi @CDPP1112,Can you try setting a Static IP address to both consoles and let me know if this persists? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to Online seasons no opponent found
Hi @khaledhossam85,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
5:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to Online season game keeps freezing
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Online play - Required privilege issue
Hi @gaffermichael,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
8:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Online friendlies ps4
Hi @turtinjo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
5:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Online Seasons Freeze
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Not able to load in to FIFA 20
Hi @ItsZer0Van,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
10:00 pm, April 14, 2020 Technical Issues
EA_Cade replied to No response from EA Support for Open Help Case since March 29th
Hi @stuartduff,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to New account can’t create a ea account on fifa
Hi @olly01001,That's odd, can you try changing your DNS address in the network settings to 8.8.8.8 and 8.8.4.4 please and let me know if that helps? -EA Cade
8:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to My friend cant play online with only 2 friendlies. White screen problem
Hi @Egzup,That usually means that person has a strict NAT type or is on IPv6. You'll want to get them to set a Static IP to their PS4 and then place it in a DMZ. If they're on IPv6 there isn't much we..
4:30 pm, January 30, 2020 Technical Issues
EA_Cade replied to My coins
Hi @cilliancallier,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to My ban
Hi @maxebben102005, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 7, 2019 Technical Issues
EA_Cade replied to My account was unfairly locked and I didn't do anything that violates the play p
Hi @makhmakh660,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ nor can an advisor help you at Help.EA.com...
9:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to My account has banned from transfer market in FIFA 20.
Hi @Leszter777,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to My account ban in transfer market
Hi @Devsdaddy,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
5:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to My Account has been suspended
Hi @AJSNAS710,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Market banned with no reason
Hi @VegasX44,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Made new ps4 account and transferd money cause of bug
Hi @arthurseptember,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Lost Connection to EA Servers
Hi @MacLew95,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me kn..
8:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Just got my account back on Fifa and it’s been hackwd
Hi @ToRuniteds,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to It won’t let me login to fifa
Hi @dylan24030410,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Incredibly confused about how cases on this site work
Hi @akamegachill,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.An advisor cannot assist with a banned account. -EA Cade ..
10:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to I submited a case and it got closed
Hi @adam382005,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to I don't know why I've been suspended
Hi @TrinatiS1, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to I cant connect to ea survers
Hi @jkeane54321,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to I am confused
Hi @zZomBenZz,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to I WANT MY MONEY BACK
Hi @EPIBHTORAS13,If you had your FUT coins removed please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a ToS action over AHQ. ..
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to How to port forward?
Hi @richie-mccaff,We can't walk you through Port Forwarding here I'm afraid. If you're playing on a Console and not PC it's far easier to set a Static IP address to your console and DMZ that instead ..
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Horrible online experience due to lag
Hi @AqiiiL,Your speeds are very, very fast but it is odd that they fluctuate as wildly as they are. Can you try changing your DNS in the network settings to the Google or OpenDNS address please and le..
10:30 pm, December 19, 2019 Technical Issues
EA_Cade replied to Help !!!
@Canya017 You'll want to check the email address registered to your account for more information. -EA Cade
7:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Hello I was banned from walking transfers for nothing when I did nothing.
Hi @Mizou2019,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Got banned for something I didn’t do
Hi @LyleW123, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade
8:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Game won't load
Hi @ricocarbs,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Game Crashing Upon Startup
Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Fur champs
@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
11:30 am, December 6, 2019 Technical Issues
EA_Cade replied to Friendly online matcha connection lost (CO working)
Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to your console..
6:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Franchise ban for nothing
Hi @sadalczyk,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Fifa20 transfer ban my account
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
8:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa unable to retrieve account information
@iactualwannadie Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with this issue over AHQ. -EA_Cade ..
9:30 am, March 17, 2020 Technical Issues
EA_Cade replied to Fifa companion app
Hi @FORZAFANTIC123,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fifa banned account
Hi @andrejrefresh,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fifa 2020 Online Friendlies issue
Hi @RamanujPanda,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP addres..
6:30 pm, June 23, 2020 Technical Issues
