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EA_Barry replied to Email Regarding Case Information
@splitzfps When you're logged into EA Help, you can click Accounts then My Cases: https://help.ea.com/en/my-cases/ If you see no current cases, you can just ..
8:30 am, April 24, 2020 Technical Issues
EA_Barry replied to Ea account
@mjbpuretrance If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more..
10:30 am, May 6, 2020 Technical Issues
EA_Barry replied to EA account invalid
@DrDalevich Check that your email address is correct using this info: https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/ If you..
10:00 am, June 4, 2020 Technical Issues
EA_Barry replied to EA account Invalid
@mason_whitmarsh @itsjustBantz @MichaelFielding Check that your email address is correct using this info: https://help.ea.com/en-us/help/account/find-your-ea-accoun..
8:00 am, April 28, 2020 Technical Issues
EA_Barry replied to Controller Vibration Turn Off Feature
@JamieTheGee Turning off controller vibration at a console level should work. Are you sure you did it correctly/turned it off on the correct controller? Press the Xbox b..
4:00 pm, January 27, 2020 Technical Issues
EA_Barry replied to Can’t login to game
@DarkSevko If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more inf..
3:00 pm, March 26, 2020 Technical Issues
EA_Barry replied to Can’t log into fifa 20 at all
@VinoWest08 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more in..
11:00 am, February 24, 2020 Technical Issues
EA_Barry replied to Can’t connect
@cisco_phrunk If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more ..
11:30 am, April 16, 2020 Technical Issues
EA_Barry replied to Cant get any help old email and password
@ToothyBlazed546 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with mo..
8:00 am, April 21, 2020 Technical Issues
EA_Barry replied to Cannot Connect to es server
@angelq1995 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more in..
11:30 am, March 9, 2020 Technical Issues
EA_Barry replied to Can't use online due to different account
@Skullzrulerz If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more ..
9:00 am, June 23, 2020 Technical Issues
EA_Barry replied to Can not verify my fifa 20 account
@bucko0151 CAN'T LOG IN TO YOUR EMAIL ADDRESS? If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get ..
11:30 am, December 24, 2019 Technical Issues
EA_Barry replied to Account Management
@jares16 @Frossless CAN'T LOG IN TO YOUR EMAIL ADDRESS? If you no longer have access to your email address, we can try to recover your account. Fill out our webform, an..
2:00 pm, January 14, 2020 Technical Issues
EA_Barry replied to Account Compromised
@jackzombie614 @MichaelDK If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as ..
2:00 pm, March 24, 2020 Technical Issues
EA_Barry replied to @zeroe.com
@Twanoviche If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more in..
12:00 pm, April 27, 2020 Technical Issues
EA_Barry replied to 0x803f80
@Raul98x You see the following error code and message when you try to launch an Xbox One game or game add-on: Something went wrong 0x803f8007 This may mean you no longer own the cont..
3:30 pm, February 19, 2020 Technical Issues
EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 1:54PM
Reyhz wrote: » @EA_Andy Thank you for your reply ! When could we expect an improvement on this? Do you think the team can help us? Thank you in advance Dates and times aren't something I can pr..
12:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 12:49PM
PegLeg wrote: » @EA_Andy another fix to add to the ever growing list Not strictly a fix on this occasion - the name can be changed through an objective., I do get however that last year there wer..
12:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to THE AMAZING DISAPPEARING XP.... on September 30, 2019 10:00AM
We've seen the reports on this and are looking into it. In order to investigate further it would be helpful to get some more info: - platform - Gamertag / PSN ID / Origin ID - Timestamp of when the ..
9:30 pm, November 7, 2019 Ultimate Team General Discussion
EA_Aljo replied to how does the investigation team take regarding ac hack and fut market ban?
Hi there, @stagiermerlin90. ToS investigations can take several days. You're always welcome to contact support and have them check for an update as well.
9:30 pm, June 25, 2020 Technical Issues
EA_Aljo replied to fut points not added and customer service always no room available
Hi there, @Zuma192. Do you have a Twitter account? If so, try contacting @EAHelp. They can look into this for you. Thanks!
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to When i click complete sbc it turn off my Fifa
Hi there, @Shenirek. Are you trying to complete this SBC on the companion/web app or on the system you play on? If it's on the app, try completing it on the game itself and see if it works.
11:00 pm, December 5, 2019 Technical Issues
EA_Aljo replied to My EA account was hacked and lost all my ultimate team main players and fut coin
Hi there, @rgoel28. Can you try using a Chrome browser in incognito mode? Also, if you have a PC, try using that instead of a mobile device. If you have to use a mobile device, try display..
4:00 pm, April 10, 2020 Technical Issues
EA_Aljo replied to Issue to connect
Hello, @Bogdan_pe_Fifa. Is this an email address you don't have access to? If so, you'll need to go through the account recovery process. That starts by filling out the webform here.
6:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to I need help with app fifa20 for mobile
Hi there, @AmayaCristian. This normally happens when you're logging in to the wrong account. To find the email address you should be using to log in, open FIFA on your console and go to Cu..
9:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to I cant create a new account
Hi there, @al0stora. If you're seeing this message, it means your PS4 has reached the max number of FUT creations on it. We aren't able to add more. Did you happen to purchase a used conso..
7:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to How do i link my fifa 20 game with the fut20 app?
Hi there, @cruiky61. If you're not seeing your club, it means you're logging in to the wrong account. Make sure you use the same email address that you see at Customize > Online Setting..
6:00 pm, January 2, 2020 Technical Issues
EA_Aljo replied to Goals not registering for season objectives.
Hello, @jonty1989. Is there a particular objective you're trying to complete? Also, are you saying the email address on your account is an old one you no longer have access to?
9:00 pm, December 17, 2019 Technical Issues
EA_Aljo replied to Fut champs
Hi there, @Augustus-AR- Unfortunately, we don't have a way to modify records or add more games to play. I'm very sorry If you are frequently disconnecting from matches, I'd lik..
6:00 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Full 6 days no fifa
Hi there, @LeedsUFC1 Have you tried the steps listed below? Xbox:1. Close the game -> Go to the Xbox settings -> Network settings -> Advanced Settings -> Alternate..
4:00 pm, March 4, 2020 Technical Issues
EA_Aljo replied to Fifa 20 crashing
Hi there, @royden458. If you're experiencing the freezing issue that was reported this weekend, please try the steps below for the console you play on: Xbox:1. Close the game -> ..
10:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to EA Server disconnected and my squad battle match progress lost
Hi there @sujoydey18, Unfortunately, we're not able to add the points or modify your record. I'm very sorry Was this the first time it happened or do you disconnect frequently?
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Disconnet for FUT champs
Hi there, @hgfdsddhj. We don't have the ability to add games. The best we can do is troubleshoot your connection. If you frequently disconnect, we should do that. Just let me know if you w..
6:00 pm, April 28, 2020 Technical Issues
EA_Aljo replied to Disconnect in weekend league
Hi there, @menkehorstmichel. We don't have a way to modify your record. I'm very sorry. What I can do is help troubleshoot your connection. If you've been disconnecting frequently, I'..
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Can’t connect to ea servers
Hi there, @Semsm_007. Are you saying you can't connect to the servers because you don't know the email address for your account?
4:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to BEING KICKED OFF THE EA SERVERS FOR NO * REASON
Hi there, @fadombam514. Unfortunately, we don't have a way to modify records so we aren't able to add a win to your record. Was this the only time you've disconnected or does it happen mor..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Account invalid on fifa20
Hi there, @mays1993. Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the on..
6:00 pm, June 2, 2020 Technical Issues
EA_Aljo replied to 5 days now Fifa 20 FUT still crashing
Hi there, @russ83. Try the steps below for your console - Xbox:1. Close the game -> Go to the Xbox settings -> Network settings -> Advanced Settings -> Alternate M..
9:30 pm, March 3, 2020 Technical Issues
Durzzo replied to Incredible button delay on rivals and WL!!! Dont buy this game!!! on September 29, 2019 3:57PM
It's not just the online modes I am having a lot of problems with Squad Battles, and Play now in addition to Rivals. The button delay in offline is not as bad but my players are still physically slidi..
11:46 pm, November 4, 2019 Ultimate Team General Discussion
Durrani13 replied to Objectives Xp on November 5, 2019 1:33PM
Chriswhiteisright wrote: » Durrani13 wrote: » The old XP points system kept adding. So why not this one? It could just continue given it's levelling up. So the points may not get erased or it pen..
2:00 pm, November 5, 2019 Ultimate Team General Discussion
Durrani13 replied to Objectives Xp on November 5, 2019 1:24PM
The old XP points system kept adding. So why not this one? It could just continue given it's levelling up. So the points may not get erased or it penalises those who have put it more effort. It should..
1:30 pm, November 5, 2019 Ultimate Team General Discussion
Duncan1972 replied to Gameplay Responsiveness on November 6, 2019 1:36PM
King_Cantona77 wrote: » Duncan1972 wrote: » King_Cantona77 wrote: » This needs addressed by EA ASAP. Burying their heads in the sand isn't going to help matters. It's only going to **** more p..
1:00 am, November 8, 2019 Ultimate Team General Discussion
Duncan1972 replied to Gameplay Responsiveness on November 6, 2019 1:36PM
King_Cantona77 wrote: » Duncan1972 wrote: » King_Cantona77 wrote: » This needs addressed by EA ASAP. Burying their heads in the sand isn't going to help matters. It's only going to **** more p..
4:00 pm, November 6, 2019 Ultimate Team General Discussion
Duncan1972 replied to Gameplay Responsiveness on November 6, 2019 12:44PM
King_Cantona77 wrote: » This needs addressed by EA ASAP. Burying their heads in the sand isn't going to help matters. It's only going to **** more people off and result in less sales next year. Be ..
4:00 pm, November 6, 2019 Ultimate Team General Discussion
Duncan1972 replied to EA_Andy? on November 6, 2019 1:36PM
King_Cantona77 wrote: » Duncan1972 wrote: » King_Cantona77 wrote: » This needs addressed by EA ASAP. Burying their heads in the sand isn't going to help matters. It's only going to **** more p..
2:00 pm, November 6, 2019 Ultimate Team General Discussion
Duncan1972 replied to EA_Andy? on November 6, 2019 12:44PM
King_Cantona77 wrote: » This needs addressed by EA ASAP. Burying their heads in the sand isn't going to help matters. It's only going to **** more people off and result in less sales next year. Be ..
1:00 pm, November 6, 2019 Ultimate Team General Discussion
Dreggs1007 replied to FIFA 20 Portuguese (Brazil) In-Game Commentary not showing up in settings
Still no fix. Fifa 21 better have all the language options installed like the older fifas, it adds to the realistic feel of the game.
8:30 pm, June 18, 2020 Technical Issues
Dragon0102 replied to Fifa 20 has the best servers and no delay on November 9, 2019 3:59PM
Whitebeard wrote: » Yep. That's why the game is never going to be fixed. From their point of view, the game has improved massively and is in great condition. Shame, honestly. I can't honestly figu..
4:00 pm, November 9, 2019 Ultimate Team General Discussion
Dragon0102 replied to Fifa 20 has the best servers and no delay on November 9, 2019 2:28PM
And for the people saying live services (Fifa Points for packs) doesn't matter.. Wake up. You are addicted and it is you who is responsible..
3:00 pm, November 9, 2019 Ultimate Team General Discussion
Dragon0102 replied to Fifa 20 has the best servers and no delay according to your wallet on November 9, 2019 2:28PM
And for the people saying live services (Fifa Points for packs) doesn't matter.. Wake up. You are addicted and it is you who is responsible..
2:30 pm, November 9, 2019 Ultimate Team General Discussion
