Search
Search
EA_Cade replied to Fifa banned account
Hi @andrejrefresh,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fifa 2020 Online Friendlies issue
Hi @RamanujPanda,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP addres..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Fifa 20 transfer market ban
Hi @Zombies_Z98,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:00 pm, June 16, 2020 Technical Issues
EA_Cade replied to Fifa 20 pro clubs disconnect before selecting kits
Hi @olejakadudu7fold,I've seen this happen before with specific boots/kits combos. Can you try changing your kits and boots please? -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Fifa 20 online friendlies problem PC
Hi @BogunTeJebo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address..
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Fifa 20 on my Xbox was wont load in
Hi @rapmon21,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me kn..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 login to servers wont connect with login error on email address
Hi @Tflintham,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Fifa 20 friendlies error
Hi @Alvinmenezesrona,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP ad..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 dont lauch - Xbox one
Hi @9670Ferikansky,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
7:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Fifa 20 can't connect to my one friend only. We can play online to others
Hi @ucha1nadal,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 account hacked
Hi @l33mc2410, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fifa 20 Online - Game turns off
Hi @Zlatan_McGregor9,Sorry to hear this, what platform are you playing on? -EA_Cade
5:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 : Unable to connect
Hi @haddiouiid,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fifa 20 - Cant find live chat on EA support
Hi @StorfeKar,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to FUT20 Champs speedup lag
Hi @StalwartDiomedes,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time..
2:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to FUT Squad Battles XP not adding up
Hi @MissionPuppet61,Have you refreshed your opponents? Those games that you didn't play count up towards your 40 games. -EA_Cade
8:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to FUT Rivals
@michoarse @theagency405 Thanks for taking the time to provide us with your feedback. While this is a tough issue to tackle, I'll see that your concerns are given to the teams who can addre..
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to FUT 20 disconnect since>2 days
Hi @dvfataleden,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to FIFA20 :Can't play with a friend online we both have PS4 pro :(
Hi @Lugstar1,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 Transfer Market Ban
@Githers Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned or suspended account over Answers HQ. -E..
10:00 am, November 19, 2019 Technical Issues
EA_Cade replied to FIFA 20 RANDOM BAN
Hi @AltmerS,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 PS4 incorrect email address
Hi @Flamefun,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to FIFA 20 KEEPS FREEZING AND STUTTERING FOR ME BOTH ONLINE AND OFFLINE
@vishnupradhan In addition to what @MadRedPirahna said, Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. ..
2:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing on PC
Hi @broCedric,Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps? ..
2:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to FIFA 20 - re-install
Hi @MAGG1E789,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Every mode except UT broken
Hi @TheLegendarii_8,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..
4:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to Error 0x8027025a on Xbox One FIFA 20
Hi @Maxamilion2,You're probably going to need to update the console for the game to launch. You can try this first if it's more convenient - from the Xbox dashboard select Settings- All Settings- Net..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Ea servers error
Hi @simsim2013,Sorry for the delay, is this still happening? -EA_Cade
6:00 pm, December 5, 2019 Technical Issues
EA_Cade replied to Ea server pulling through an incorrect email address?
Hi @Irishliamo,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
10:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to EA platform login PSN account display is invalid
Hi @cdsora0410,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to EA TAKES MY COINS
Hi @silviucalance,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account actioned by Terms of Service over AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to EA Suspended my account for what?
Hi @TrinatiS1,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to Division rivals points not adding up anymore
Hi @Ghyu_kjhtr,Sorry to hear it. Are you fully completing the matches or are you getting a connection error? -EA Cade
10:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Disconnected draft final and didn’t receive right rewards
Hi @perkinsjames1,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other p..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Device suspended
Hi @rawazyku, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Copa libertadores - saving crashes the game
Hi @Zlatan1101,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Companion website login issue
Hi @Avishah16,Sorry for the delay, are you still having this issue? -EA Cade
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to Coins not added
Hi @maomar711,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Coin rules
Hi @hedayatiorm, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
2:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Club deletes
Hi @Madders10lcfc,At the moment, once you've used all your available deletions you won't be able to delete further. -EA Cade
9:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Can’t log in to Online ??? The email address for verification is not mine
Hi @Gillam1388,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
11:00 pm, February 8, 2020 Technical Issues
EA_Cade replied to Can’t connect to ultimate team PC since yesterday
Hi @Dardiii_ACM, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. -EA_Cade View in thread ..
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Can’t connect to Ultimate Team
Hi @byPxL,You have an account issue blocking you from connecting, please reach out via @EAHelp on Twitter or http://bit.ly/EA_Contact_Us to have this issue addressed. -EA Cade..
9:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to Can’t buy Fifa Points
Hi @ArhturWoodhouse,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..
3:00 pm, February 27, 2020 Technical Issues
EA_Cade replied to Can't play online friendlies in fifa or fut20
Hi @Anarki301,Most of the time this is an IP conflict where one of your ISP's has assigned an IPv6 address to you that doesn't play well with IPv4. I would recommend setting up a Static IP to your con..
3:30 pm, January 17, 2020 Technical Issues
EA_Cade replied to Can't play FIFA 20 online with EA child account on Xbox one
Hi @gro1900,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Can't Play Friendly with My Friends
Hi @19gg03,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Blocked my account
Hi @bougatsas1992,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Block transfer market
Hi @broodlee1,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to Banned on Fifa
Hi @Awsomefalls567,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:00 pm, June 9, 2020 Technical Issues
