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kPiWD
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EA_Cade replied to Personal settings 1

Hi @cammy123432,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..

6:30 pm, November 20, 2019 Technical Issues

w1f2b
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EA_Cade replied to Passing Directions

@Pelimistanblue wrote: LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/', 'lia-vid-J1NW1waTE6nctEZzXlAV0E68pYHUSR82w426h240r982', 'J1NW1waTE6nctEZzXlAV0E68pYHU..

7:30 pm, November 18, 2019 Technical Issues

ahm9y
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EA_Cade replied to PS4 FIFA 20 Pro Clubs LAN keeps crashing

Hi @CDPP1112,Can you try setting a Static IP address to both consoles and let me know if this persists? -EA Cade

3:00 pm, April 22, 2020 Technical Issues

Jurmk
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EA_Cade replied to Online seasons no opponent found

Hi @khaledhossam85,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..

5:30 pm, January 31, 2020 Technical Issues

Ratyf
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EA_Cade replied to Online season game keeps freezing

Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..

7:00 pm, April 18, 2020 Technical Issues

iJzxl
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EA_Cade replied to Online play - Required privilege issue

Hi @gaffermichael,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..

8:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to Online friendlies ps4

Hi @turtinjo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..

5:00 pm, June 23, 2020 Technical Issues

127jz
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EA_Cade replied to Online Seasons Freeze

Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..

9:30 pm, April 22, 2020 Technical Issues

Fd9yN
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EA_Cade replied to Not able to load in to FIFA 20

Hi @ItsZer0Van,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..

10:00 pm, April 14, 2020 Technical Issues

4NL6u
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EA_Cade replied to No response from EA Support for Open Help Case since March 29th

Hi @stuartduff,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

9:00 pm, April 7, 2020 Technical Issues

Nqgoe
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EA_Cade replied to New account can’t create a ea account on fifa

Hi @olly01001,That's odd, can you try changing your DNS address in the network settings to 8.8.8.8 and 8.8.4.4 please and let me know if that helps? -EA Cade

8:00 pm, April 4, 2020 Technical Issues

vpIbe
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EA_Cade replied to My friend cant play online with only 2 friendlies. White screen problem

Hi @Egzup,That usually means that person has a strict NAT type or is on IPv6. You'll want to get them to set a Static IP to their PS4 and then place it in a DMZ. If they're on IPv6 there isn't much we..

4:30 pm, January 30, 2020 Technical Issues

b2Nd0
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EA_Cade replied to My coins

Hi @cilliancallier,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:00 pm, June 10, 2020 Technical Issues

8u9NX
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EA_Cade replied to My ban

Hi @maxebben102005, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

10:30 pm, December 7, 2019 Technical Issues

iZ4Mt
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EA_Cade replied to My account was unfairly locked and I didn't do anything that violates the play p

Hi @makhmakh660,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ nor can an advisor help you at Help.EA.com...

9:00 pm, November 22, 2019 Technical Issues

niMfR
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EA_Cade replied to My account has banned from transfer market in FIFA 20.

Hi @Leszter777,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade

2:30 pm, May 1, 2020 Technical Issues

foROs
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EA_Cade replied to My account ban in transfer market

Hi @Devsdaddy,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

5:30 pm, June 8, 2020 Technical Issues

I90NB
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EA_Cade replied to My Account has been suspended

Hi @AJSNAS710,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:00 pm, June 5, 2020 Technical Issues

w0j1T
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EA_Cade replied to Market banned with no reason

Hi @VegasX44,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

6:00 pm, April 8, 2020 Technical Issues

AtmzD
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EA_Cade replied to Made new ps4 account and transferd money cause of bug

Hi @arthurseptember,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Lost Connection to EA Servers

Hi @MacLew95,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me kn..

8:00 pm, April 1, 2020 Technical Issues

uVNqW
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EA_Cade replied to Let me reset my account

Hi @Futbdayplz123,At this time once you've used all available resets we cannot grant additional resets. -EA Cade

6:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Just got my account back on Fifa and it’s been hackwd

Hi @ToRuniteds,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

6:30 pm, June 30, 2020 Technical Issues

NrEwT
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EA_Cade replied to Just Add A Feature To Turn Off Vibration Already!

Hi @JamieTheGee,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

5:00 pm, January 29, 2020 Technical Issues

MvpUG
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EA_Cade replied to It won’t let me login to fifa

Hi @dylan24030410,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..

5:30 pm, February 13, 2020 Technical Issues

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EA_Cade replied to Incredibly confused about how cases on this site work

Hi @akamegachill,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.An advisor cannot assist with a banned account. -EA Cade ..

10:00 pm, June 3, 2020 Technical Issues

T1Q72
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EA_Cade replied to I'm getting disconnected all the time.

Hi @neonblackest,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade

5:00 pm, March 24, 2020 Technical Issues

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EA_Cade replied to I submited a case and it got closed

Hi @adam382005,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

9:30 pm, June 2, 2020 Technical Issues

FoDui
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EA_Cade replied to I don't know why I've been suspended

Hi @TrinatiS1, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

4:00 pm, November 23, 2019 Technical Issues

EkYcs
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EA_Cade replied to I cant connect to ea survers

Hi @jkeane54321,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..

2:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to I am confused

Hi @zZomBenZz,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

6:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to I WANT MY MONEY BACK

Hi @EPIBHTORAS13,If you had your FUT coins removed please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a ToS action over AHQ. ..

11:00 pm, January 9, 2020 Technical Issues

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EA_Cade replied to How to port forward?

Hi @richie-mccaff,We can't walk you through Port Forwarding here I'm afraid. If you're playing on a Console and not PC it's far easier to set a Static IP address to your console and DMZ that instead ..

2:30 pm, February 8, 2020 Technical Issues

Qabvp
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EA_Cade replied to How to add another account

He would just need to create his own PSN ID and link it to an Origin account to play with the disc version. If you have the digital version of FIFA rather than the disc, as long as the PS4 is set as y..

3:30 pm, February 22, 2020 Technical Issues

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EA_Cade replied to How many guests I can add for online friendlies of FIFA20?

Hi @MedicKwoN,I believe it's limited to 1 guest. -EA Cade

7:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to Horrible online experience due to lag

Hi @AqiiiL,Your speeds are very, very fast but it is odd that they fluctuate as wildly as they are. Can you try changing your DNS in the network settings to the Google or OpenDNS address please and le..

10:30 pm, December 19, 2019 Technical Issues

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EA_Cade replied to Help !!!

@Canya017 You'll want to check the email address registered to your account for more information. -EA Cade

7:30 pm, June 27, 2020 Technical Issues

ToS8A
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EA_Cade replied to Hello I was banned from walking transfers for nothing when I did nothing.

Hi @Mizou2019,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

9:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Got banned for something I didn’t do

Hi @LyleW123, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade

8:30 pm, December 21, 2019 Technical Issues

VPkr3
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EA_Cade replied to Goal keeper moving out of goal

@LadderThe1st Hey there. I'm not seeing any similar reports of this, is there any way you can get us a video of this happening? -EA Cade

11:00 pm, June 4, 2020 Technical Issues

w0pht
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EA_Cade replied to Game won't load

Hi @ricocarbs,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..

9:00 pm, April 7, 2020 Technical Issues

giRB9
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EA_Cade replied to Game crashes without error

Hi @faceofjok3r,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

8:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Game Crashing Upon Startup

Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..

8:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Fut team

Hi @vladtheladdd,When did you start playing FUT in FIFA 20? I believe you had to connect to FUT inside FIFA 20 before January 1st to have your club name and established date transfer over. ..

5:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Fur champs

@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..

11:30 am, December 6, 2019 Technical Issues

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EA_Cade replied to Friendly online matcha connection lost (CO working)

Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to your console..

6:00 pm, April 9, 2020 Technical Issues

wtYcv
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EA_Cade replied to Franchise ban for nothing

Hi @sadalczyk,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

3:30 pm, April 29, 2020 Technical Issues

HY5UL
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EA_Cade replied to Fifa20 transfer ban my account

Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

8:00 pm, November 27, 2019 Technical Issues

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EA_Cade replied to Fifa unable to retrieve account information

@iactualwannadie Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with this issue over AHQ. -EA_Cade ..

9:30 am, March 17, 2020 Technical Issues

Oq9aK
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EA_Cade replied to Fifa companion app

Hi @FORZAFANTIC123,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:30 pm, April 2, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.