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EA_Cade replied to TOTW upgrade
Hi @CalumFellCFC1904,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to TOTW
Hi @keosieders,Is it greyed out? You can play it tomorrow when the new TOTW drops. -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to THERE WAS AN ERROR COMMUNICATING WITH the fifa ultimate team servers. Please try
Hi @billylch,Does this just happen after heavy trading activity or is it any time you attempt to do an SBC? -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Switch... can't connect to Online Servers
Hi @oscaremosh,Are your accounts linked up? You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA_Cade
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Switch ea account
Hi @jcd16189,Once you're linked up you're linked up. What exactly are you trying to do by changing the account? -EA_Cade
8:30 pm, February 19, 2020 Technical Issues
EA_Cade replied to Suspended over FUT team name
Hi @magalhaes98,When your account is unbanned you'll have a randomly generated club name assigned to your account. -EA Cade
10:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Substitution menu problem
Hi @SWARTHYANIL,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Substitutes
Hi @HaagseFrans,That's odd, can you get us a picture of what you're seeing? -EA Cade
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Subs on fut champs
Hi @UnbentBurrito15,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if t..
10:00 pm, April 14, 2020 Technical Issues
EA_Cade replied to Stucked on 31 Aug 2024 - Career Manager
Hi @JoeCarioca1,That's odd, can you sim passed that date? -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Stuck on connecting to the server
Hi @AdzfarShukry,Sorry to hear it. What system is this on? Can I get your Gamertag/PSN ID? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Stuck on champions league
Hi @wolfmessi1,Sorry for the delay, were you able to get this sorted? -EA_Cade
9:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Stuck on Hazard loading screen
Hi @YouriBos,Are you getting stuck at the hospitality settings screen by chance? Can I get a screenshot of this please? -EA_Cade
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Stuck in two button layout
Hi @PastaPoes,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Stuck at ultimate team screen
Hi @ExKsl,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Stuck at pre-match drill in My Career Mode
@biffakwok Hello! Is this happening before a specific match or all of them? Can you sim that match and try loading the next one? -EA_Cade
9:30 pm, March 22, 2020 Technical Issues
EA_Cade replied to Stuck at match loading screen
Hi @TTordia,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to Stolen points..2nd week straight
Hi @tNiNJAt_009,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
10:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to Stolen draft coins
Hi @toomz95,I'm showing that you redeemed a Single Player Draft token and it's waiting for you to pick the difficulty level. -EA_Cade Vi..
10:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Still no access...
Hi @trenw,We have no way to manually unlock this on our side, you should unlock it normally through regular gameplay. -EA Cade
4:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Still Banned On FIFA 20 - TOS TEAM
Hi @iBruuuH,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Stamina of players drains fast
Hi @Vizini90,Are you using the overload ball side tactic? -EA Cade
7:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Stamina issues
Hi @Penco10,Are you using the Overload Ball Side tactic? -EA Cade
5:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Stamina drain bug
Hi @isamFUT,Are you using the Overload Ball Side tactic? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Stamina
@mannyjr1990 I'm not seeing this behavior in my games, are you using a high press or something? Can you share what your tactics are set as? -EA_Cade
6:00 pm, November 11, 2019 Technical Issues
EA_Cade replied to Squad turned into concept squad and cant undo..
Hi @stroobz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Squad battles disconnect
Hi @yeahyorite,I'm not seeing any issues at the moment with FIFA, are you still experiencing these disconnections now? -EA_Cade
9:30 pm, January 10, 2020 Technical Issues
EA_Cade replied to Squad battles
Hi @Rahmanesy1,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
10:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Squad Builder Challenge Concept Player Issue
Hi @sandsboygaming,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer ..
11:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Speed up lagging and other servers issue
Hi @Guteekk93,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Speed up lag - unplayable game
Hi @timdadum,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Speed lag
Hi @mynameisearle85,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Speed Up lag PC
Hi @ydovgart,Where about are you located? Your best ping on this test is over 100ms which isn't great, but may be caused by simply being far away from the server you're connecting to for the test. ..
6:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Speed Up Lag PC
Hi @jukenukem1,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DM..
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Sound, video and gameplay issue
Hi @sam_wallace147,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
10:00 pm, February 26, 2020 Technical Issues
EA_Cade replied to Sorry an error occurred!! Web app
Hi @Heelal15,Have you tried clearing your browsers cache http://bit.ly/Clear_Cache_Browser? -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Someone help?
Hi @nivroki,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't reso..
6:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Somebody logged onto my UT and deleted all my players.
Hiya!For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Sombady quickselt my team
Hi @Buffalo_Wout06,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Slow, laggy gameplay xbox one
Hi @Pavidcroborg,Hey there, can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Slow gameplay
Hi @Dr_ZoDiaC_ShOt,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Skill Games crashing
Hi @AntaliusAntooka,Sorry to hear this, can you try rebuilding your PS4 database http://bit.ly/PS4Safe_Mode please and let me know if that helps? -EA_Cade
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to Signing in for the first time
Hi @mtop123j,Can you provide the PSN ID you've created please? Alternatively, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Shapeshifter barta objective bug...
Hey all, I'm not seeing any trending issues related to these objectives. In order to get this reviewed we'll need to see a video of you completing the objectives in game and that they aren't being cou..
11:00 pm, March 3, 2020 Technical Issues
EA_Cade replied to Sezon sorunu ???
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
9:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Settings Changed To 1 and Now Fail To Load.
@CjRlul Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this persists? ..
8:00 am, December 6, 2019 Technical Issues
EA_Cade replied to Servers went down
Hi @spurs3159,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other playe..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Servers are trash
Hi @abdo1771974,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Servers
Hi @andrezinhu17,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Server lost connection during draft
Hi @markusmd113,This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA Cade
7:00 pm, June 17, 2020 Technical Issues
