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EA_Aljo replied to Winning fut champs games
Hi there, @conor157. I'm really sorry to hear about this. I know disconnects are very frustrating! Let's see if we can get those to clear up. Is it only happening in FUT Champions matches?..
4:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Why it’s Disconnecting when I am playing rivals match at the mid of the game
Hi there, @aseelyako. Let's see if we can get these disconnects to stop occurring. First, are you on a wired or wireless connection? Also, what system are you playing on? Has it bee..
3:00 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Why FIFA 20 is still laggy???
Hi there, @leonosm. I'll see if I can find out what's going on. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
4:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to We-are-sorry-but-there-has-been-an-error connecting you fifa 20 ultimate team .
Hello, @bombaboy_1993. I'm not seeing any issues with your account. Try going to Customize > Profile > Delete. Delete anything here that is not an offline save file. Let me know what..
4:30 pm, April 30, 2020 Technical Issues
EA_Aljo replied to Voucher Code Fifa 20 redeemed
Hi there, @petrovicn98. What system did you get the code for and where did you get the code from? Thanks!
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Unable to Connect to EA Server
Hi there, @AllyAlberto What system are you playing on? We'll go through some troubleshooting. Thanks!
9:00 pm, December 30, 2019 Technical Issues
EA_Aljo replied to Ultimate Friendlies Error
Hello, @Player_cho9ahm1. UPnP is something that should be enabled. This helps manage the devices connected to your network. Usually, when you can't play online friendlies it means your NAT..
5:30 pm, March 26, 2020 Technical Issues
EA_Aljo replied to Transfer market not granted
Hello, @jason2053. If you're seeing a message that says to keep playing, that's what you need to do. Just keep at it and eventually it will unlock. Make sure you're fully completing games ..
9:00 pm, January 6, 2020 Technical Issues
EA_Aljo replied to This is seriously broken
Hi there, @kamalwolz. I'm really sorry for all the frustration. If you're experiencing lag and disconnects, we can go through some troubleshooting to see if there are any issues. First, ar..
5:30 pm, March 9, 2020 Technical Issues
EA_Aljo replied to Terrible game play
Hello, @dazzlerc85 Can you give us some more details? Also, if possible, some video would really help. It's hard to understand exactly what the issue is. Thanks!
3:00 pm, February 7, 2020 Technical Issues
EA_Aljo replied to Technical i
Hi there, @sifunr1. I'll try to help with this. What happens when you try to connect to FUT?
3:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Summer Heat Objectives not completing for Mendy and Fernandes.
Hi there, @k3at1n. I'll try to help figure out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on?
7:00 pm, June 27, 2020 Technical Issues
EA_Aljo replied to Someone Hacked my Fifa 20 account
Hi there, @nitinsoma. Please see this article for help with hacked accounts: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Slow slower slowesr
Hi there, @marino973. What system are you playing on? Also, are you on a wired or wireless connection?
6:30 pm, February 6, 2020 Technical Issues
EA_Aljo replied to Servers
Hello, @corbanroxx Let's see if we can find out what's happening. First, what system are you playing on? Also, are you on a wired or wireless connection?
6:00 pm, January 2, 2020 Technical Issues
EA_Aljo replied to Serevers and connection are trash
Hi there, @dracksd. I'm sorry for all the frustration. Can you give me some more details? Are you lagging and/or disconnecting a lot? If so, I'd be happy to go through some troubleshooting..
7:00 pm, March 9, 2020 Technical Issues
EA_Aljo replied to STILL KEEP DISCONNECTING ME!!!
Hi there, @Lacikeistimeless. When you get to the 9th hop, there's a very big worst ping spike. It's possible that is due to the distance you are from the server you're pinging. What countr..
4:30 pm, April 28, 2020 Technical Issues
EA_Aljo replied to Regular lag in FIFA seasons
Hi there, @brydopants, If you're still experiencing lag, I'd like to try to find out why that's happening. First, are you on a wired or wireless connection? Also, what system do you play o..
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Problems with server ea on Ps4!! What’s happening??
Hi there, @fransciaco. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
9:30 pm, June 12, 2020 Technical Issues
EA_Aljo replied to Problem with online friendlies FIFA20
Hi there, @calixmarlon12. It looks like you both play on PS4. Can both of you go to the network settings and tell me what it says for the NAT type?
5:00 pm, January 8, 2020 Technical Issues
EA_Aljo replied to Poor servers
Hi there, @Dec5577. I'm really sorry for all the frustration with disconnecting. Let's see if we can get that resolved. First, are you on a wired or wireless connection? Also, what sy..
6:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Player movement/control and unresponsive actions
Hi there, @ungrob. What system are you playing on?
9:00 pm, December 30, 2019 Technical Issues
EA_Aljo replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected
Hi there, @passing_tact. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on. Thanks!
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Online friendlies.
Hi there, @osherangel2297. Can you and your friend check the NAT setting in your console's network settings and let me know what it says? Thanks!
3:30 pm, March 27, 2020 Technical Issues
EA_Aljo replied to Online friendlies PS4 does not work with 99% of friends. "Cannot connect"
Hi there, @CosmicQuasimodo. Can you tell me what your NAT type is? It needs to be either Type 1 or Type 2. Also, make sure you enable UPnP. That manages multiple devices on your network. I..
4:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Online Friendly connection lost, Ps4
Hi there, @jerocarson . You want to make sure you use either Type 1 or Type 2. Type 3 will restrict your NAT too much. Can you try changing it to Type 1 in your router and then power ..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to No email access
Hi there, @Scallywaggles86. When you are filling out the web form, you're asked for the email you have access to as well as the one you want to change. Are you sure you're putting the corr..
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to My rewards don’t load for fut champs what should I do?
Hi there, @952430. FUT Champions rewards are released at 8:00 UTC on Thursdays. Thanks!
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to My EA account was hacked and lost all my ultimate team main players and fut coin
Hi there, @rgoel28. Can you try using a Chrome browser in incognito mode? Also, if you have a PC, try using that instead of a mobile device. If you have to use a mobile device, try display..
4:00 pm, April 10, 2020 Technical Issues
EA_Aljo replied to Match Under Review?
Hi there, @Br1anCooke. Normally you can just quit out of the match and view your record to see what the outcome was. How frequently are you disconnecting from matches?
5:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Losing connection from EA servers with great network connection
Hi there, @chapstick87. I'll try to find out why you keep lagging and disconnecting. It sounds like you've already gone through a lot of troubleshooting, but are you able to run a UO Trace..
5:00 pm, April 2, 2020 Technical Issues
EA_Aljo replied to Lose a packs no one help me why?
Hi there, @othman199810. Can you give me some more details on this? What exactly is happening? Thank you.
5:00 pm, April 28, 2020 Technical Issues
EA_Aljo replied to Lagging all of a sudden... Please help me..
Hi there, @droPssssss. I'll try to help with this. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
6:00 pm, June 18, 2020 Technical Issues
EA_Aljo replied to Keep getting disconnected from matches on ultimate team
Hi there, @Gtanaka96. Let's see if we can find out what's going on here. First, what system are you playing on? Also, are you on a wired or wireless connection Thanks!
8:00 pm, January 6, 2020 Technical Issues
EA_Aljo replied to Keep getting disconnected from ea servers fifa 20
Hello, @Wh1TE_mAgiC. Let's see if we can that disconnect issue to clear up. First, what system are you playing on? Also, do you use a wired or wireless connection?
4:00 pm, December 6, 2019 Technical Issues
EA_Aljo replied to Keep getting disconnected after winning in the weekend league
Hi there, @capo143. I'm really sorry for all the frustration with this. Let's see if we can find out what's going on. First, are you on a wired or wireless connection? Also, what system ar..
3:30 pm, March 31, 2020 Technical Issues
EA_Aljo replied to I need help with app fifa20 for mobile
Hi there, @AmayaCristian. This normally happens when you're logging in to the wrong account. To find the email address you should be using to log in, open FIFA on your console and go to Cu..
9:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to I have massive input delay
Hi there, @imonsterx22. I'll see if I can help find out what's causing this input lag. First, are you on a wired or wireless connection?
9:00 pm, April 20, 2020 Technical Issues
EA_Aljo replied to I don’t understand what is going on
Hi there, @CubanFlow_1999, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:00 pm, March 6, 2020 Technical Issues
EA_Aljo replied to I can’t go on ultimate team without the game crashing
Hi there, @certified_N0nce6, I'm sorry for all the frustration you're experiencing. Hopefully, the steps below will help - 1. Go to the PS4 Settings > Account Management, and sel..
7:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to I Got Hacked
Hi there, @70916666. For help with hacked accounts, please see this article: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to How to unlink old psn account from ea?
Hi there, @asant90 You'll need to open a case with a live support advisor here to see if it's possible to unlink your account: http://bit.ly/EA_Contact_Us. If they do this, you will l..
5:00 pm, December 10, 2019 Technical Issues
EA_Aljo replied to Hacked ultimate team
Hi there, @zeko2599. You can get some help with hacked accounts by following the instructions in this article: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin..
4:30 pm, February 25, 2020 Technical Issues
EA_Aljo replied to Game performance
Hi there, @Jameslee1002. Can you get some video of this? I'm not quite understanding what the issue is. Thanks!
4:00 pm, April 9, 2020 Technical Issues
EA_Aljo replied to Game failed to start (FIFA 20)
Hi there, @iammrwho112. What system are you playing on?
5:30 pm, January 15, 2020 Technical Issues
EA_Aljo replied to Game disconnecting and giving a loss even when winning
Hi there, @omichael7. I"ll try to help find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
2:30 am, June 2, 2020 Technical Issues
EA_Aljo replied to Fix your servers!
Hi there, @angekeutjiu7. Let's see if we can find out why you're lagging so much. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
7:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Fifa 20: Can't play online with friends
Hi there, @Donsolu_90. Can you and your friend take a look at the network settings screen on your consoles and let me know what it says for the NAT setting? Thanks!
9:00 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Fifa 20 review
Hi there, @EthanMcfc2007. Can you give me some more details on what's happening? Are you disconnecting and lagging frequently? Also, do you play on a wired or wireless connection? Thanks!
7:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Fifa 20 objective week 6 gold fast finish
Hi there, @artemis89fr. Can you give me some details on what your issue is? Thanks!
7:00 pm, April 21, 2020 Technical Issues
