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EA_Darko replied to why
Hey @punfta can I ask to which numbers you are referring? The more info we have the better we can help. Darko
7:30 pm, January 17, 2020 Technical Issues
EA_Darko replied to Why u banned my acount
You will need to speak to our Terms of Service team @joseltu. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-susp..
1:00 pm, April 30, 2020 Technical Issues
EA_Darko replied to Why is
Hey @rickwoowar when posting on AHQ we would ask that you keep it polite and constructive. It sounds like you may be having issues with your connection. It'll take you a couple of m..
11:30 am, June 27, 2020 Technical Issues
EA_Darko replied to Why does my fps cap at 30 fps
Hey @Tsm_Toazt can you provide us with a little more info relating to the issue that you are seeing? Are you seeing it capped at 30FPS in all modes or just certain ones? Darko
11:30 am, February 13, 2020 Technical Issues
EA_Darko replied to I am banned, but why, if I play always fair
You will need to speak to our Terms of Service team for any ban @lietuvaever. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-abou..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Fifa 20 why are you locking my friends accounts!
Hey @churtydaysrq if your friend is not getting verification codes then they will need to speak with one of our phone or chat support advisers who will be able to advise you furthe..
3:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to why fifa is quitting suddenly while playing
Hi @vadakumba,Can you give any further information? Is this happening after you score from a cross for instance? -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to why do EA ask everyone to run a UO Trace to easo.ea.com ??
Hi @Mr_Giallorossi,The UO Trace connects to a server in our network that's low traffic, it's sole purpose is to test your overall connection to our network; it is not to test your connection to FIFA. ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to why are the ea servers always going down every 3 days
Hi @bozoman134,Are you having trouble connecting currently? There was a spike in traffic about 30 minutes ago but I'm not showing an outage. -EA_Cade
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to why am i not able to find any opponent on Fut Champions weekend league
Hi @sebascalde,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to tell me why i live in asia but server is in uk us ....
Hi @Jasonbravo555,You're connecting to a server in the US for that test, that's not the server you play FIFA on. Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to You still haven't received an email.
Hi @Xillencer,I can see your case is with the missing content team currently, I'm not sure why you haven't gotten the case key though. You should hear back from them soon on the results of the case. ..
5:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Why the power shot (L1 button) freekick doesn't work in pro club?
Hi @Alanfbm1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the file called Online Pro 1. Then let me know if this persists? ..
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Why is there an "@emltmp" email on my verification page for online options???
@Carlosdeguzmanjr Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
2:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Why is the commentary language option not highlighted on my FIFA 20
Hi @cmornny,Sorry for the delay, is this still happening? -EA_Cade
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Why im in the middle east sever i want to be on the urban sever
Hi @Xavi5H,Your server should be automatically detected when you launch the game and change accordingly. If you're referring to FUT Champs, that region cannot be changed once it's selected. ..
10:30 pm, December 3, 2019 Technical Issues
EA_Cade replied to Why doesn’t Two Buttons work in weekend league, I can’t play long balls
Hi @EzeTopBoy,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
10:00 pm, February 7, 2020 Technical Issues
EA_Cade replied to Why does the CPU rarely foul in FIFA 20?
Hi @herminator95,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Why do I keep getting disconnected from division rivals on fifa 20
Hi @Eddiehoh1010,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Why did my FIFA points recharge successfully, but did not recharge to the accoun
Hi @dantejason,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Why did I get banned from the transfer market?
Hi @markmira14,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to Why can’t I login to fifa ultimate team
Hi @MRpoopyjj,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to Why arent position modifiers recognised as being in my club?
Hi @DazDobbie,Can you get me a screenshot of this please? -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Why am I being blocked by the trading market
Hi @jdmzhino,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
5:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Why
Hi @mananrocker,TOTY Midfielders weren't in packs at the time you opened that pack, TOTY Defenders were. -EA_Cade View in thread ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to The lag outs has ruined everything
Hi @xussenutrition,I'm sorry to hear this has caused such frustration I'd love to take a look next time your around the console to see if there's anything at all we can improve there. I'm not trying t..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to PS4 console comes on by itself..... why?
Hi @shattseek,That sounds like your console may need to be looked at, FIFA won't turn our console on randomly though it may start an update if your console is configured accordingly.Similarly, I've no..
8:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to I lost SIF Coutinho
Hi @Othmanalrawiwhy,I'm showing that he was quicksold, please reach out to an advisor here http://bit.ly/EA_Contact_Us so we can take a look into your options. -EA_Cade ..
4:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to I don’t have schmicel icon swap why plz fix it
Hi @fsej1402,Schmeichal was included in a previous Icon Swap, he has been removed from this one as such. -EA_Cade
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to I don't know why I've been suspended
Hi @TrinatiS1, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to Game crashes on all platforms when scoring from a cross.
Hi @Petoes_K,Is this a header from a cross or any cross goal? This isn't happening to all players is why I'm asking. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to FUT Founder but Club Vanished moving to FIFA 20
Hi @KingKab20,Your FUT club only had three games played on it for FIFA 19, that's why you didn't get returning user rewards or your EST date carried over. -EA_Cade ..
8:30 pm, November 17, 2019 Technical Issues
EA_Cade replied to FIFA 20 account was banned for no reason. My account has nothing valuable, why?
Hi @qiruidai,Your account looks to be waiting on you to contact us so we can resecure it, it was only banned to protect it from the unauthorized users.Please reach out to an advisor here http://bit.ly..
6:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to Doing a good job 👍🏾
@jovitheman wrote: I have one question, why do I have to watch an other persons replay or celebration? It’s a bit annoying to force someone to watch something that they just saw or can w..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Change Club Name
Hi @rassegee,Why exactly did you need to delete your club to fix an error? You cannot change the name of your club more than once this year. -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Barry replied to Why the hell the Xbox One version doesn't load our Personal Settings?! :(
@Duromeco Can you please try the following steps and let us know how you get on, thanks. https://answers.ea.com/t5/Technical-Issues/Personal-settings-1-failed-to-load/m-p/8309988#M..
2:00 pm, November 16, 2019 Technical Issues
EA_Barry replied to I cant connect to ea servers fifa 20 why?can you help me? Thanks
@kosza1989 The following links should help you get your connection working well: http://help.ea.com/en-us/help/faq/connection-troubleshooting-basichttps://help.ea.com/en-us/h..
11:00 am, March 25, 2020 Technical Issues
EA_Barry replied to Help me ea server down xbox
@SaudiSuper-7 Please see that link for info on why you may be seeing that message: https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/ Thanks. ..
3:30 pm, March 25, 2020 Technical Issues
EA_Barry replied to Fifa20
@Aqeel123221 Please see that link for info on why you may be having an issue, thanks. ----------------------------------------------------------------------------..
4:30 pm, March 24, 2020 Technical Issues
EA_Barry replied to Entering a match has been temporarily disabled. Why is it? Can you fix it?
@olsajunior Match creation has been re-enabled. Thanks for the patience. https://twitter.com/EAFIFADirect/status/1234061576023334912 ----------------------..
4:00 pm, March 1, 2020 Technical Issues
EA_Arrenai replied to FLICKERING / FLASHING WHILE PLAYING FIFA 20 (WHY?) PLEASE HELP
Hey there, @SexyCharizard. That sounds super frustrating and distracting. Could you share a DxDiag for your PC? I'd like to take a look to see if we can figure out what's going on. ..
1:00 am, December 17, 2019 Technical Issues
EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 1:54PM
Reyhz wrote: » @EA_Andy Thank you for your reply ! When could we expect an improvement on this? Do you think the team can help us? Thank you in advance Dates and times aren't something I can pr..
12:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 12:49PM
PegLeg wrote: » @EA_Andy another fix to add to the ever growing list Not strictly a fix on this occasion - the name can be changed through an objective., I do get however that last year there wer..
12:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to FIFA 20 Feedback (Ultimate team) on November 7, 2019 3:21PM
McSwigan wrote: » MrSchool_the12 wrote: » @EA_Andy as I predicted no one even cares to respond... Even you must admit the gameplay is far from real life football or a good game. I agree with yo..
3:30 pm, November 7, 2019 Ultimate Team General Discussion
EA_Aljo replied to why is fifa the only game who has controller lags?
Hi there, @DarkplayerAT. Let's see if we can find out why you're experiencing input lag. First, are you on a wired or wireless connection?
4:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to why cant I play online friendlies using mobile hotspot in my PS4?
Hi there, @FaTDeViL07. A mobile hotspot really isn't a good connection. Is it possible to use a wired connection instead?
6:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to fut champs disconnect
Hi there, @ROBIN_0829. We're not able to modify your record, but we should try to find out why you keep disconnecting. First, are you on a wired or wireless connection?
4:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to disconnect
Hi there, @paulmaci. I'll try to help find out why you keep disconnecting from matches. First, are you on a wired or wireless connection?
7:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to Why it’s Disconnecting when I am playing rivals match at the mid of the game
Hi there, @aseelyako. Let's see if we can get these disconnects to stop occurring. First, are you on a wired or wireless connection? Also, what system are you playing on? Has it bee..
3:00 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Why am i lagging in fifa 20 season?
Hi there, @oblieskice. I'll try to help get that lag issue fixed. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. Af..
3:30 pm, April 10, 2020 Technical Issues
