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EA_Cade replied to Hackes account

Hi @johancuv,Sorry to hear it, when you check your cases at http://bit.ly/My_Cases does the case show as in progress? -EA Cade

2:30 pm, April 2, 2020 Technical Issues

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EA_Cade replied to Hacked EA account

Hi @vladikata4,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Hacked Account

Hi @qwsabab,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

9:30 pm, April 14, 2020 Technical Issues

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EA_Cade replied to HELP FUT CHAMPS

Hi @LegendJDuarte,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

2:30 am, June 2, 2020 Technical Issues

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EA_Cade replied to Got standard Lemar not FUT Birthday

Hi @MingeBucket,FUT Birthday players are no longer in packs. For future reference, there is a countdown available on the FUT loading screen for promotion expiry dates. -EA Cad..

8:30 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF

Hiya @Sembo529    This is a known issue being investigated by the FIFA team as we speak:   -EA Cade

7:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Goal keeper moving out of goal

@LadderThe1st Hey there. I'm not seeing any similar reports of this, is there any way you can get us a video of this happening? -EA Cade

11:00 pm, June 4, 2020 Technical Issues

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EA_Cade replied to Getting kicked 2 in a row while doing missions...

Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

4:00 pm, April 10, 2020 Technical Issues

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EA_Cade replied to Getting disconnected from ea servers

Hi @sdctbc0324,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

9:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Getting disconnected from EA server continuously.

Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade

7:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Getting disconnected from EA Servers Fifa 20 XBOX One

Hi @Riviera_Kid_72,You only sent 3 packets with the UO Trace, you need to let it run until it hits 100 packets for the test to provide usable results. Can you also provide a picture of the Detailed Ne..

5:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to Getting Disconnected

Hi @kingshukd07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

9:30 pm, June 4, 2020 Technical Issues

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EA_Cade replied to Games lagging massively

Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..

9:30 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Gameplay

Hi @KennethDalglish7,Recommended speeds for FIFA 20 are 5mbps Down, 2.5mbps Up - so that should be fine. -EA Cade

2:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Game won’t connect to EA servers

Hi @petrahegedus,Can you check the age of both the EA Account and the Nintendo account linked please? Any time we've seen this issue in the past the Nintendo account was either underage or without the..

6:30 pm, June 23, 2020 Technical Issues

67Tri
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EA_Cade replied to Game wont start after 3/3 update pc

Hi @AgarramELganso,That's an odd one for sure, can you try running the game in bordered windowless mode and let me know if that helps? I've seen some similar issues lately resolved with those steps. ..

9:30 pm, March 3, 2020 Technical Issues

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EA_Cade replied to Game wont launch

Hi @Pakosw11,Can you run through these http://bit.ly/PS4Safe_Mode steps and then select Rebuild Database and let me know if that helps? -EA Cade

8:30 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Game won't start after installing gamepad drivers

Hi @LukishA00,Which controller are you using? -EA Cade

8:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Game won't load

Hi @ricocarbs,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..

9:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Game stacked career mode

Hi @masterzone3D,That's odd. Can you sim that game instead of playing it? -EA Cade

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Game session disconnected bf5

Hi @calvbreas,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't re..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Game keeps freezing

Hi @samir1678ahuja,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Game keeps crashing when I join a match

Hi @justinanthony62,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

6:30 pm, June 30, 2020 Technical Issues

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EA_Cade replied to Game froze at full time after winning

Hi @cataq112,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

4:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Game crashing when buying players of the market.

Hi @hernamator,Sorry to hear it! Is the game crashing completely or is it kicking you off of Ultimate Team? -EA Cade

5:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Game crashes without error

Hi @faceofjok3r,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

8:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Game crashes when opening a pack on fifa 20 xbox one

Hi @87fifaboss87,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

5:00 pm, March 26, 2020 Technical Issues

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EA_Cade replied to Game crashes on all platforms when scoring from a cross.

Hi @Petoes_K,Is this a header from a cross or any cross goal? This isn't happening to all players is why I'm asking. -EA Cade

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Game crashes all the time

Hi @kisifi,Is the game crashing after you score from a cross by chance? We're tracking an issue with this at the moment. -EA Cade

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Game crashes FIFA 20 PC

Hi @mexynuke,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

9:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Game Disconnects During Rivals

Hi @dRomanMyth,Any game you disconnect from will not record progress on objectives for that match I'm afraid. -EA Cade

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Game Crashing Upon Startup

Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..

8:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Game Crashes When Scoring From A Cross

Thanks all, I'll see that it gets to the right teams. -EA Cade

4:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Futmas Mendy

Hi @Littlecris1,You submitted him into an 82-88 upgrade. -EA Cade

2:30 pm, June 19, 2020 Technical Issues

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EA_Cade replied to Futchamps disconnect

Hi @xXMOZZAXx0,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to Futchampions rewards are missing.

Hey all, I'm showing that they went out about 45 minutes after this post was made. -EA Cade View in thread

2:00 pm, April 2, 2020 Technical Issues

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EA_Cade replied to Fut team transfer

Hi @josh2k07,FUT content is tied to the gamertag it was earned on, we cannot move content between accounts I'm afraid. -EA Cade

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Fut team

Hi @vladtheladdd,When did you start playing FUT in FIFA 20? I believe you had to connect to FUT inside FIFA 20 before January 1st to have your club name and established date transfer over. ..

5:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Fut sqaud update

Hi @BaraSquad,Sorry to hear it, what system is this happening on? -EA_Cade

7:30 pm, February 13, 2020 Technical Issues

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EA_Cade replied to Fut matches freezing, then really bad speed up lad! Unplayable

Hi @shaft7africa,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by ..

10:00 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Fut champs wins

Hi @beesben,I'm showing you're correctly on 13 wins. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replaye..

4:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Fut champs registration

Hi @s2u222,I'm showing you redeemed your points during the 24 hour grace period for FUT Champions access last weekend and played no games. -EA Cade

2:00 pm, June 5, 2020 Technical Issues

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EA_Cade replied to Fut champs not showing correct wins

@yoshiwara_club Thanks, I've pulled your FUT data on my side and everything matches up with 11 wins with 20 games played. It sounds like this was just a disconnected gameplay session. ..

7:30 am, June 8, 2020 Technical Issues

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EA_Cade replied to Fut champs is a joke this weekend

Hi @robpaperscissors,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..

3:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Fut champs hasnt worked this week

Hi @Ljlgooner,I'm showing that you redeemed access during last weekends FUT Champions and played no games. Please remember that there is a 24 hour grace period once the competition starts to redeem ac..

4:30 pm, June 26, 2020 Technical Issues

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EA_Cade replied to Fut champs disconnect

Hi @downtown023,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

7:30 pm, March 31, 2020 Technical Issues

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EA_Cade replied to Fut champions server

Hi @ShaneelP, Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

3:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Fut champions qualification not working

Hi @Lu-tess92,Can you play games? If you registered within the 24 hour grace period you should still be able to play. -EA Cade

3:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Fut champions

Hi @cresccash,Checking your account it looks like you were qualified for the week of 3/13 but played no games. -EA Cade

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Fut champ disconnected

Hi @Bustyballers,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

3:00 pm, May 2, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.