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EA_Cade replied to Login

Hi @cheyannehng,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Logged off of Mobile App - Didn't get FUT Champions push

Hi @duarteh5,Can you redeem the points on the console? You have about 20 hours left to register. -EA Cade

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Log in Issue with black screen

@Bieu0508 Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

3:00 pm, June 27, 2020 Technical Issues

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EA_Cade replied to Let me reset my account

Hi @Futbdayplz123,At this time once you've used all available resets we cannot grant additional resets. -EA Cade

6:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Late Game Disconnection

Hi @OgPeteBone,That's no fun, what system is this happening on? -EA Cade

7:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to Last title update

Hi @mellis23,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread

3:30 pm, April 29, 2020 Technical Issues

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EA_Cade replied to Larsson moments for 126k

Hi @jordam1401,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer marke..

9:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to Lags in Fut Champions

@swirekmadryt Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Lag and slow gameplay

Hi @marco89na,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Lag and disconnects from ea servers after patch 1.07 squad update Fifa 20

Hi @tomhicken90,Nothing was changed in the latest title update that would effect your connection to this degree. If you're disconnecting when loading your squad you may need to delete that squad and r..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to Lag Lag Laaaaaaggggggg!!!!

Hi @juanmdj,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..

3:01 am, June 2, 2020 Technical Issues

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EA_Cade replied to Kits problem

Hi @BrawnierSkate22,Are you using the Bob Marley or Ramadan kit?We're tracking an issue with those 2 at the moment. -EA Cade

6:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Kit Clash

Hi @nilfc95,Can you provide what kit you're using so I can get this looked at? -EA Cade

4:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Kicked out of Fifa 20

Hi @MetroWriter755,Sorry to hear that, what system is this happening on? -EA Cade

4:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Kick im champions

Hi @arolisek,Is the game crashing or are you disconnecting? -EA Cade

3:00 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Keeps login me out of fut champs and i get losses

Hi @Jamiekinggett7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..

8:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to Just got my account back on Fifa and it’s been hackwd

Hi @ToRuniteds,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

6:30 pm, June 30, 2020 Technical Issues

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EA_Cade replied to Jonathan Viera

Hi @Airamzito,Icons are not in Career mode on any platform - if you've seen otherwise, it's a modded game. -EA Cade

6:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to I’ve been told to request account recovery which I did now what do I do.

Hi @ABHailes,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

8:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to I’d name not the same as Ea sport log in

Hi @nonameboys85,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..

3:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Items stuck in transfer market

Hi @brock92266,This still happening? -EA Cade

6:30 pm, June 23, 2020 Technical Issues

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EA_Cade replied to It's not letting me go online

Hi @Tortugasparan,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for ..

6:00 pm, April 28, 2020 Technical Issues

AudRY
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EA_Cade replied to Issues with Fifa20

Hi @patrisan2020,Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade

5:30 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Issue with updates

Hi @G_Chaowei,Are you referring to career mode? You'll need to start a new save to get the updated ratings, we can't modify those files on our side. -EA_Cade

7:30 pm, February 25, 2020 Technical Issues

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EA_Cade replied to Issue with FUT club profile creation date and name

Hi @IbraKSA88,I'm afraid that if you skip a year in the franchise as you have your Established Date will be reset. Your FUT Club doesn't carry over from year to year, but you'll earn loyalty/returning..

4:30 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Issue accepting online friendly on ps4

Hi @avfc1310,That's really odd, this happens even if the game is running? If so can you make sure both of you are fully updated? -EA_Cade

3:30 pm, January 30, 2020 Technical Issues

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EA_Cade replied to Invalid Account on XBOX

Hi @FocusShrine,Sorry to hear it, is this still happening? -EA Cade

2:30 pm, June 11, 2020 Technical Issues

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EA_Cade replied to International management offer not received

Hi @Aslaan2001,AFAIK the International Offer for Manager Career mode in the Catalog doesn't guarantee that you'll get your managers country as an offer. -EA Cade

5:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Ingame Audio Channels

Hi @Teknosbeka,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade

2:00 pm, June 5, 2020 Technical Issues

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EA_Cade replied to Incredibly confused about how cases on this site work

Hi @akamegachill,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.An advisor cannot assist with a banned account. -EA Cade ..

10:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Incorrect transfer operation

Hi @MonsterMash08,We have never been able to replicate an issue with the companion or web app buying or listing an item for a price other than it was set at by the user. If there were a bug with the t..

10:00 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Incorrect result in weekend league

Hi @Sri_balaji1993,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pr..

9:30 pm, April 14, 2020 Technical Issues

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EA_Cade replied to Incorrect Login Verification email

Hey all, To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make su..

6:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to In a game, the color of my team's shirt and my opponent's team are the same

Hi @goldspeed1995,I'm sorry to hear that, can you recall what Kit you were wearing so I can get this sent up for review? -EA Cade

4:00 pm, April 10, 2020 Technical Issues

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EA_Cade replied to In Game Leaderboard

What are you seeing in game? -EA Cade

7:00 am, April 26, 2020 Technical Issues

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EA_Cade replied to Image quality fifa 20

Hi @pigugu,What platform are you playing on? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Icon swaps progress

Hi @astonvilla20886,Are you positive they were first owned players? I'm not seeing any other reports of this issue. You can check by viewing the player stats in your squad to see if they have the Firs..

2:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Icon swap

Hi @thom857g,Sorry, I'm not understanding your issue. Are you trying to swap the icon you received from the Prime Icon pack with a different one? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

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EA_Cade replied to I was hacked and I lost about 600k worth of coins

Hi @ps778,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to I submited a case and it got closed

Hi @adam382005,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

9:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to I received wrong version of player.

Hi @BeaucoupIII,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:30 pm, April 22, 2020 Technical Issues

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EA_Cade replied to I qualified for WL last Friday, but it doesn't show that I have.

Hi @mouzymkd,I'm showing that you redeemed access to FUT Champions last weekend but played no games. -EA Cade

7:00 pm, June 18, 2020 Technical Issues

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EA_Cade replied to I pre-ordered FIFA 20 Ultimate Edition but didn't get any of the perks

Hey all. The missing packs issue is being investigated by the FIFA team. I'll update this thread as I get more information.Accepting as solution for visibility. -EA_Cade ..

9:00 am, November 11, 2019 Technical Issues

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EA_Cade replied to I lost my ultimate team

Hi @jgn001,You'll need to contact again, if chat is closed at the moment you may have more luck on Twitter at @EAHelp. -EA Cade

10:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to I lost my coins and my starting eleven in FIFA 20

Hi @paboreal30,I'm showing that your case is with the Terms of Service team currently, they will reach out to you as soon as they complete their investigation. -EA Cade

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to I lost my coins Andy my starting eleven

Hi @Giorgosira1,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to I lost my coins (around 35k)

Hi @achiegopnik,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

9:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to I lost last match from Weekend League for 14 wins when score was 5-5 in min 100

Hi @Thunder8770,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

2:30 am, June 2, 2020 Technical Issues

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EA_Cade replied to I lost in fut even that he is exit

Hi @Aziz_alkandri,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

3:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to I lost alot of coins and skill points

Hi @saifyasser111,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..

7:30 pm, June 8, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.