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EA_Aljo replied to I need help in sum issues
Hi there, @aliamloka20202. Can you give me some more details? How is the controller not working in FUT? Thanks!
7:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to I have massive input delay
Hi there, @imonsterx22. I'll see if I can help find out what's causing this input lag. First, are you on a wired or wireless connection?
9:00 pm, April 20, 2020 Technical Issues
EA_Aljo replied to I got disconnected after a win in FUT Champions
Hi there, @bwein10. Was this the only time you were disconnected or does it happen more frequently?
6:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to I got a coin wipe for doing nothing but sniping
Hi there, @GALITSH123. You're welcome to dispute the action taken on your account again by following the instructions in this article. Thanks!
5:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to I gave Pele by mistake in an Sbc
Hi there, @IchBinCooljfj. I'm very sorry, but we can't refund items that have been accidentally submitted to SBCs since there are multiple warnings you'll be losing those items. Please be ..
7:30 pm, June 5, 2020 Technical Issues
EA_Aljo replied to I don’t understand what is going on
Hi there, @CubanFlow_1999, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:00 pm, March 6, 2020 Technical Issues
EA_Aljo replied to I can’t go on ultimate team without the game crashing
Hi there, @certified_N0nce6, I'm sorry for all the frustration you're experiencing. Hopefully, the steps below will help - 1. Go to the PS4 Settings > Account Management, and sel..
7:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to I can’t connect to the servers
Hi there, @bbqrat4dayz. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
6:00 pm, March 30, 2020 Technical Issues
EA_Aljo replied to I cant create a new account
Hi there, @al0stora. If you're seeing this message, it means your PS4 has reached the max number of FUT creations on it. We aren't able to add more. Did you happen to purchase a used conso..
7:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to How to unlink old psn account from ea?
Hi there, @asant90 You'll need to open a case with a live support advisor here to see if it's possible to unlink your account: http://bit.ly/EA_Contact_Us. If they do this, you will l..
5:00 pm, December 10, 2019 Technical Issues
EA_Aljo replied to How do i link my fifa 20 game with the fut20 app?
Hi there, @cruiky61. If you're not seeing your club, it means you're logging in to the wrong account. Make sure you use the same email address that you see at Customize > Online Setting..
6:00 pm, January 2, 2020 Technical Issues
EA_Aljo replied to Hi I’ve finished playing fut weekend League on this account public-stranger5 lin
Hi there, @jesusisGODwithus. Unfortunately, we're not able to modify records. The best I can do is troubleshoot your connection. If you frequently disconnect, we should go through those st..
3:31 am, June 2, 2020 Technical Issues
EA_Aljo replied to Help
Hello, @51736255278. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each..
5:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Hacked!
Hello, @PureBrad. I'm really sorry for all the frustration. The web form you need to fill out is located here: https://help.ea.com/account-recovery/web-form. If it's not working, plea..
4:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to Got transfer market banned
Hi there, @UnclaimedCord34. For help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!
7:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Getting kicked out of games
Hi there, @GSUK2. Do you only disconnect in Weekend League or does it happen at other times as well? Also, are you on a wired or wireless connection?
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Getting disconnected in Fifa 20 Online Seasons9
Hi there, @InziOO7. When being on a wireless connection, you'll always be far more susceptible to disconnects and lag than being wired. If at all possible, it would be good to move to a wi..
4:00 pm, April 29, 2020 Technical Issues
EA_Aljo replied to Garbage Support
Hi there, @jlarosa10. It looks like an advisor has responded. When it comes to account recovery, that web form needs to be filled out with accurate information or we won't be able to grant..
5:30 pm, May 1, 2020 Technical Issues
EA_Aljo replied to Game disconnecting and giving a loss even when winning
Hi there, @omichael7. I"ll try to help find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
2:30 am, June 2, 2020 Technical Issues
EA_Aljo replied to Game disconnect issue afer completed squad battle
Hi there, @skinnyreptile. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them..
4:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Game Too Slow
Hi there, @1936061986. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
7:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to GAME DISCONECTS AND SAYS CANT CONNECT TO EA SERVERS
Hi there, @proistamenos13. It sounds like you're on a wireless connection since you mentioned we shouldn't say to use a wire. Sadly though, being on a wireless connection is the number one..
9:00 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Fut rivals gameplay very slow and button delay
Hi there, @lord_d9. Let's see if we can get your slow gameplay and button delay resolved. First, I'd like you to power cycle your equipment with the following steps: unplug your modem..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to Fut mode in fifa is not openning
Hi there, @zizo32755. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
6:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Fut champs servers
Hi there, @omzy12345678 Are you only facing this in FUT Champions or does it happen in other modes as well?
5:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Fut champs rewards
Hello, @haidersaurus. FUT Champions rewards are released at 8:00 UTC on Thursdays. Thanks!
7:00 pm, January 28, 2020 Technical Issues
EA_Aljo replied to Fut champs disconnect made me lose
Hi there, @St3v3ngriff. I'm really sorry to hear about this. Was this the only time you disconnected or does it happen more frequently? Thanks!
7:00 pm, March 30, 2020 Technical Issues
EA_Aljo replied to Fut champs
Hi there, @Augustus-AR- Unfortunately, we don't have a way to modify records or add more games to play. I'm very sorry If you are frequently disconnecting from matches, I'd lik..
6:00 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Fut champions things
Hi there, @mimo1097. Did this happen in just one match or is it more frequent? Also, we've seen some success with opening ports when it comes to this issue. The ports you need to open are ..
3:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Fut champions loss Disconnect server and froze at half time
Hello, @shyamputtyah26. Are you only disconnecting in FUT Champions? Also, are you on a wired or wireless connection?
7:30 pm, June 24, 2020 Technical Issues
EA_Aljo replied to Fut Champs games - constantly getting speed up lag on PS4
Hi there, @amalvm007. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
5:00 pm, February 3, 2020 Technical Issues
EA_Aljo replied to Fut 20
Hi there, @Emperor_Hakz. Did you get the Champions Edition of FIFA? Also, did you start playing the week FIFA 20 released?
5:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to Frendlies still not fixed
Hi there, @nicky582fut. We're not aware of any issues with Friendlies. Is that the only online mode you're having trouble with? Also, can you check the NAT setting you're on? Which system ..
4:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Freezes on connecting to ea services
Hi there, @ToRuniteds. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Fix your servers!
Hi there, @angekeutjiu7. Let's see if we can find out why you're lagging so much. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
7:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Fifia20 crash when playing draft
Hi there, @Vancr0w. Try the Draft Token tool here. That will check your account to see if it qualifies for a replacement token. If you are frequently disconnecting, we should go through so..
5:00 pm, April 30, 2020 Technical Issues
EA_Aljo replied to Fifa 20 speed lag
Hello, @wifi86123. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back onl..
4:30 pm, January 7, 2020 Technical Issues
EA_Aljo replied to Fifa 20 lag after update
Hi there, @richie-mccaff. Let's see if we can find out what's going on with that lag. First, are you on a wired or wireless connection?
10:00 pm, February 13, 2020 Technical Issues
EA_Aljo replied to Fifa 20 error
Hi there, @aats87. Can you give me some more details? What happens when you try to play an online friendly match? Also, are you on a wired or wireless connection? If this just started happ..
4:30 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Fifa 20 crashing when trying to connect to EA servers (PS4)
Hi there, @jjmcnamara761. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them..
8:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Fifa 20 button delay/input delay
Hi there, @vsmadhav94. Did the delay you're experiencing just start to happen or has it been occurring for some time? Also, are you on a wired or wireless connection?
7:00 pm, January 7, 2020 Technical Issues
EA_Aljo replied to Fifa 20 Ultimate pack issues
Hello, @finnkeeffe. I can understand the frustration with this, but the pack is performing according to its probabilities.
4:00 pm, January 14, 2020 Technical Issues
EA_Aljo replied to Fifa 20 Transfer market on companion app
Hi there, @TheKingHHHx16. Unfortunately, we're not able to unlock the market for you. You'll just need to keep playing. Make sure you are completing games and not quitting early. Thos..
5:00 pm, April 30, 2020 Technical Issues
EA_Aljo replied to Fifa 20 Montreal : Latencies, Slow gameplay, Delay, bad reactivity
Hi there, @vinskapen. Let's see if we can find out why you're experiencing so much lag. First, what system are you playing on?
5:30 pm, February 13, 2020 Technical Issues
EA_Aljo replied to Fifa
Hello, @kenzieparr1. Thanks for reaching out to us. I'm sorry to hear about the disconnects! Was it just these 2 times or does it happen more frequently? Do you lag as well? Thanks!
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Falsely transfer banned
Hello, @TrickShot06x. Please see this article for details on disputing action taken on your account: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accou..
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to FUT still unable to load
Hi there, @EthanCharltonn. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to FUT market banned - can i create a new squad or...?
Hi there, @Profetorum. You'll need to play on a different Xbox gamertag, PSN ID or Origin account. Depending on the platform you play on. You also can dispute the action taken on your acco..
10:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to FUT crashing
Hi there, @Pandorox12. Try going to Customize > Profile > Delete and delete the Online Squads file. Let me know if that helps or not. Thanks!
4:00 pm, June 17, 2020 Technical Issues
EA_Aljo replied to FUT champions disconnections
Hi there, @deltupper. You've got some really high ping times before you reach our servers. If you haven't power cycled your modem, router and console, it would be good to start there. Also..
5:00 pm, April 7, 2020 Technical Issues
