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EA_Cade replied to Not been given my weekend league access
@xnzsrta5b1yi If you redeemed FUT Champions access last week you would have been qualified for the last weekend's competition. I'm showing that you qualified for access and then played 0 games. ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Not active in game error message on screen for entire game
Hi @PlainApple8,Sorry for the delay, was out of office when this was posted. Are you still seeing this message appear? -EA_Cade
4:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to No sound
Hi @georggy-boy,If everything in the FIFA settings is unmuted do you have your console set to Stereo Uncompressed in the audio settings? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to No response from EA Support for Open Help Case since March 29th
Hi @stuartduff,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to No more live chat for EA
Hi @bigtoto1991,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No loss DC
Hi @ezziedenoob,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to No XP from playing FUT Games
Hi @SuitableEntree7,That's correct, you receive XP for the Objectives you complete not the games played in FIFA 20. -EA_Cade
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to No Automated Email
Hi @IamChrisGaming,I can see your case was received, I would ensure you're checking the correct email and that your spam filters haven't snagged the confirmation email. -EA_Ca..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Never Received Objective Reward
Hi @SeanP92,Sorry to be the bearer of bad news, but according to our tools you only completed 4 of the 6 wins for that objective. -EA_Cade
9:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Need an agent assitance but can't find Live Chat.
Hi @yoksulcoban,What exactly is the issue you need assistance with? -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to National Pride SBC bug
Hey all, You should be able to complete this on the console but not on the web or companion apps currently. It's a known issue that's being investigated by the FIFA team currently. ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to NO WEEKEND LEAGUE REWARDS
Hi @LAGalaxyNO1,They go out each week on Thursday at 0800 UTC, 8 minutes after your post. -EA Cade View in thread
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to My ultimate team just disappeared
Hi @Furcii,Your FUT club isn't missing, it's still on the old PSN ID. FUT content is tied to the PSN ID it was earned on, not the Origin account. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to My ultimate team is gone
Hi @Barisve,Your FUT club doesn't transfer between games, if that's what you're asking. Your FIFA 19 Ultimate Team won't be in FIFA 20. -EA Cade
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to My game has disappeared from my origin launcher
Hi @niksunbg,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to My game crashes in fut friendlies right after we choose the shirts
Hi @zizo32755,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this pe..
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to My friend is a football player and couldnt get his own card?
Hi @Egzup,A Pro Player item is granted to an account via the Club reaching out to the FIFA team directly. If the Club the player plays for is in FIFA 20 they will have a process for this and a contact..
7:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to My friend deleted my FUT account?
@pysta95 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
10:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to My email has become invalid
Hi @a-woke-ken,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
6:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to My coins
Hi @cilliancallier,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to My ban
Hi @maxebben102005, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 7, 2019 Technical Issues
EA_Cade replied to My acount was compromised
Hi @0256763467423,If you're missing content you'll need to reach out via http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance; we cannot assist with this type of issue here. Our support..
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to My account was unfairly locked and I didn't do anything that violates the play p
Hi @makhmakh660,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ nor can an advisor help you at Help.EA.com...
9:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to My account has banned from transfer market in FIFA 20.
Hi @Leszter777,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to My account ban in transfer market
Hi @Devsdaddy,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
5:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to My FUT was hacked lost all coins and players.
Hi @Mielas1995,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to My FUT acc was hacked
Hi @narka0825,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to My Account has been suspended
Hi @AJSNAS710,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Moves to League without me moving when I change the tab in the transfer market
Hi @FlyingCupid87,I'm not seeing any other reports of this, what platform are you playing on? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Missing coins after selling mount Future stars
Hi @DoItForDatBoi,There is a 5% tax on items sold on the Transfer Market. -EA_Cade View in thread
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Matches disconnecting in Fut Champs
Hi @nishantsalhotra,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
9:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Matches disconnecting at start of 2nd half
Hi @jjryan099,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..
11:00 pm, February 8, 2020 Technical Issues
EA_Cade replied to Match under review, I’ve got a loss?
Hi @mgts90,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to Match disconnection
Hi @amazingman1021,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pr..
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Market banned with no reason
Hi @VegasX44,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Made new ps4 account and transferd money cause of bug
Hi @arthurseptember,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Lost points in squadbattle.
Hi @dicken79,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Lost my FUT founder
Hi @Testave,Your Est. date will reset if you skip a year in the franchise or if you don't reach a certain threshold of games played before the next game releases. As you only played around 20 games in..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Lost draft token and self service refusing
Hi @alex_the_quagzi,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Lost FUT coins
Hi @joeniqueG,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Lost Connection when opponent left
Hi @TaimPlace,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Losing connection to EA servers whilst playing rivals or FUT Chamions
Hi @mitchyp2803,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..
4:00 pm, December 19, 2019 Technical Issues
EA_Cade replied to Losing connection to EA server mid game and receiving a DNF
Hi @kirillma,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
7:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Looses Wins
Hi @ZubiN1987,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Login Verification Email Unrecognized
Hi @FernGullet18,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
7:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Logged off of Mobile App - Didn't get FUT Champions push
Hi @duarteh5,Can you redeem the points on the console? You have about 20 hours left to register. -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Locked out of FUT
Hi @rangoon1988,I think I've identified the issue, can you try logging in again now please? -EA_Cade
3:30 pm, December 7, 2019 Technical Issues
EA_Cade replied to Let me reset my account
Hi @Futbdayplz123,At this time once you've used all available resets we cannot grant additional resets. -EA Cade
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Lags in Fut Champions
@swirekmadryt Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to LAGS on FUTS, anyone?
Hi @Mhilal07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:30 pm, January 31, 2020 Technical Issues
