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EA_Cade replied to Disconnected draft final and didn’t receive right rewards
Hi @perkinsjames1,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other p..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Disconnected at end of FUT online matches
Hey all, Not much we can do troubleshooting wise at the moment with the connectivity issue presently occurring, what platforms are you playing on? -EA Cade
10:00 pm, April 14, 2020 Technical Issues
EA_Cade replied to Disconnected at end of FUT champs match
Hi @LiamJehu21,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Disconnected after full time
Hi @Sligh_Ahmed,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Disconnect in Fut champs
Hi @Orange1245,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
9:30 pm, June 19, 2020 Technical Issues
EA_Cade replied to Disconnect from Opponent
Hi @rubinjeremy,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
8:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Disconnect 4 times whilst winning
Hi @johngilborson,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to Disconn
Hi @kevinbeast456,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don'..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Disconections from Fut Champs games
Hi @cachorro80,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
10:00 pm, June 19, 2020 Technical Issues
EA_Cade replied to Disable account and no answer from EA help team
Hi @7dreadful7,Your case was escalated up for review by the Terms of Service team. They'll email you once they complete their investigation into this. -EA Cade
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Different ea account keep poping up
Hi @batbold_balt,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Didn’t receive packs after completing objectives
Hi @danmush1234,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Didn´t get my pack from EFL TOTSSF Gauaranteed
Hi @fedeyourdady,You got it, you just can't see it as FIFA only shows 30 packs at a time inside FUT - head over to the companion or web app and you can see all your available packs. ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Didnt get my guaranteed community tots
Hi @3abadi123,It's there, you just can't see more than 30 packs at once on the game. If you open some or go to the companion/ web app you'll be able to see it. -EA Cade
6:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Didn't receive Prime Icon Pack
Hi @1ozil1,FIFA will only show you 30 packs at a time in game, you should be able to scroll through all your available packs in the web or companion app however. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Did not receive TOTSSF Ultimate pack from SBC
Hi @Klawdx,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Did not Get my pack
Hi @DuduDiniz95,It's in your packs, check on the app as FIFA will only show 30 packs at a time. -EA Cade View in thread
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Deleted club fifa 20
Hi @Emperador-Aoi,We can restore your deleted club in certain instances - Please reach out on Twitter here @EAHelp so we can take a look. -EA Cade
7:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to DNF modifier for nothing
Hi @Pandorox12,If you're the one taking the DNF, your opponent wasn't the one who DC'd. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
10:00 pm, July 1, 2020 Technical Issues
EA_Cade replied to DNF incorrect after I win
Hi @Jani-Adames,If your game session is interrupted you won't earn any progress for Objectives you may have completed during that session.Can you try these steps http://bit.ly/ConnectivityBTS please a..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to DISCONNECTED EVERY GAME
Hi @Damian211245D,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to DC while winning in rivals
Hi @sciren,Sorry to hear it, what system is this happening on? -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Cuts game halfway through
Hi @tommytynan1,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Crazy Matchmaking and Laggy show!
Hi @Asurada1226,This is being investigated at the moment. -EA Cade
10:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Crashing game it just crashes
Hi @UltimateWeaboo,What platform is this happening on? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Corrupt data
Hi @tarab858,Sorry for the delay, can I get a screenshot of what you're seeing please? -EA Cade
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Coonection failure
Hi @Cherichi18,That would indicate a blocker on your ISP side, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to Controller triangle and square not working when playing online
Hi @dstaar75,Is this happening on PS4 or PC with a PS4 controller? -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Controller settings
Hi @feddypi,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this pers..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Controller detected but can't control the players on some game modes
Hi @Ninjakyo,Can you try deleting the Settings folder inside of My Documents - FIFA 20 and let me know if that helps? -EA Cade
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Control settings messed up only for FUT
Hi @commonjae,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Constantly kicked out of server mid game
Hi @leeakoinhull,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
6:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to Constantly freezing or getting disconnected online
Hi @Pushmipuli,You'll want to reach out to your ISP on this one, you have a 1000ms ping to your router which is indicative of an overall network problem. That first hop should never be above 2ms in an..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Constant speed up lag in every single game
Hi @JoshEll2002,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..
5:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Connectivity
Hi @58ten,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Connection İssues
Hi @darkblueblack,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
9:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Connection very bad although network works fine
Hi @Coolphon_12,Thanks for that information. Since you have already performed the most common steps please try these more advanced steps http://bit.ly/PSTroubleshooting to see if they resolve the issu..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Connection problem 15/04/20
Hi @Conoros98,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
3:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Connection lost to the EA servers
Hi @askar858,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Connection issues in Coop season
Hi @Alattiyat,Sorry to hear it, what system is this happening on? -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Connection issues
Hi @SpecterOfFear,We're investigating an issue with crosses causing an issue at the moment, does that sound like it could be what's happening with your situation? -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Connection in fut champions
Hi @edu-vas7,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Connection Problems - 4/14/20
Hey all, The FIFA team are aware and investigating the ongoing connectivity issues, I've merged most of your threads here for clarity and ease of communication. ..
9:30 pm, April 14, 2020 Technical Issues
EA_Cade replied to Connecting to EA Servers
Hi @kanabardev,What system is this happening on? -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Conection loss on pro clubs
Hi @tcajmv,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Completed two objectives and never received rewards
Hi @emilioernestog,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Companion website login issue
Hi @Avishah16,Sorry for the delay, are you still having this issue? -EA Cade
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to Companion login issue
Hi @sdcavalentine,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Companion app really laggy
Hi @Enzy786,Are you on IOS by chance? This is being looked into at the moment for the latest IOS update. -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Community TOTSSF SBC Player Pack Issue
Hi @Darghin23,I'm showing that you got that from an 83+ upgrade pack, not the TOTSSF SBC pack. -EA Cade
2:00 pm, May 2, 2020 Technical Issues
