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EA_Cade replied to Post patch lag and stutter

Hi @Conductz10,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

7:00 pm, November 20, 2019 Technical Issues

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EA_Cade replied to Poor gsme play xbox fifa20

Hi @davegill123,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

4:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Please help - Unable to connect to the Ea Servers Fifa 20

Hi @snowingearth,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let m..

3:30 pm, March 28, 2020 Technical Issues

UcIPO
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EA_Cade replied to Playing champs servers went down

Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..

2:00 pm, March 21, 2020 Technical Issues

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EA_Cade replied to Played 2 games. Both disconnected

I'm not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

2:00 pm, March 21, 2020 Technical Issues

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EA_Cade replied to Ping To EA Servers East Anglia Region

Hi @Ggggggg3765,You're losing 44% of the data to your router in that trace and your ping is skyrocketing to 300+ms before it leaves your house. I would recommend reaching out to your ISP with these re..

4:00 pm, November 30, 2019 Technical Issues

kPiWD
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EA_Cade replied to Personal settings 1

Hi @cammy123432,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..

6:30 pm, November 20, 2019 Technical Issues

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EA_Cade replied to PLEASE HELP ME EA!!!!!!!!

Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

2:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to PC FUT possible GPU failure causing loss of focus on window

@jsbloo That's really odd, can you get me a video of this happening please?Can you also try these steps and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cad..

9:00 am, November 29, 2019 Technical Issues

UdYER
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EA_Cade replied to PC Crashing after launching FIFA 20

Hi @Dodgy_Gabe,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

5:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Origin Crashes Mid Fifa

Hi @callumfunnell,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that h..

8:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Origin Client Terminated Error

Hiya @aahaan77    Can you run through these steps please:   Close Origin completely by right clicking the Origin system tray icon and selecting Exit. Make sure that Orig..

5:00 pm, June 4, 2020 Technical Issues

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EA_Cade replied to Online unavailable?

Hi @Thorison_7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

4:30 pm, January 16, 2020 Technical Issues

Jurmk
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EA_Cade replied to Online seasons no opponent found

Hi @khaledhossam85,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..

5:30 pm, January 31, 2020 Technical Issues

Ratyf
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EA_Cade replied to Online season game keeps freezing

Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..

7:00 pm, April 18, 2020 Technical Issues

pvdez
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EA_Cade replied to Online problem

Hi @XxhubertusxX,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to Online play - Required privilege issue

Hi @gaffermichael,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..

8:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to Online Seasons Freeze

Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..

9:30 pm, April 22, 2020 Technical Issues

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EA_Cade replied to Objectives Not Registering

Hi @DeaneBeane,I'm not showing any issues with these objectives currently being tracked. Any chance you can get us a video of the objective being completed in game but not showing completed after in F..

9:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to Not connect to fifa 20 ea server

Hi @juanisrael7,I'm not showing anything on your account that would prevent you from connecting. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://..

8:30 pm, March 11, 2020 Technical Issues

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EA_Cade replied to Not able to load in to FIFA 20

Hi @ItsZer0Van,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..

10:00 pm, April 14, 2020 Technical Issues

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EA_Cade replied to No response from EA Support for Open Help Case since March 29th

Hi @stuartduff,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

9:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Nintendo switch fifa 20

Hi @sakaros360,You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade

6:00 pm, June 23, 2020 Technical Issues

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EA_Cade replied to My coins

Hi @cilliancallier,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to My ban

Hi @maxebben102005, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

10:30 pm, December 7, 2019 Technical Issues

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EA_Cade replied to My account was unfairly locked and I didn't do anything that violates the play p

Hi @makhmakh660,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ nor can an advisor help you at Help.EA.com...

9:00 pm, November 22, 2019 Technical Issues

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EA_Cade replied to My account has banned from transfer market in FIFA 20.

Hi @Leszter777,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade

2:30 pm, May 1, 2020 Technical Issues

foROs
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EA_Cade replied to My account ban in transfer market

Hi @Devsdaddy,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

5:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to My Account has been suspended

Hi @AJSNAS710,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:00 pm, June 5, 2020 Technical Issues

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EA_Cade replied to Market banned with no reason

Hi @VegasX44,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

6:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Manager career mode $$ bug

Hi @KrisFKT,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

7:30 pm, November 20, 2019 Technical Issues

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EA_Cade replied to Made new ps4 account and transferd money cause of bug

Hi @arthurseptember,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

3:30 pm, May 2, 2020 Technical Issues

UHIMt
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EA_Cade replied to Lost draft token and self service refusing

Hi @alex_the_quagzi,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..

2:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Lost Connection to EA Servers

Hi @MacLew95,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me kn..

8:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Losing connection to EA servers whilst playing rivals or FUT Chamions

Hi @mitchyp2803,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..

4:00 pm, December 19, 2019 Technical Issues

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EA_Cade replied to Lags in Fut Champions

@swirekmadryt Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Lagging

Hi @shearman83,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

3:30 pm, February 5, 2020 Technical Issues

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EA_Cade replied to Lag issues

Hi @SantoVi11,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..

3:00 pm, January 17, 2020 Technical Issues

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EA_Cade replied to Lag Lag Laaaaaaggggggg!!!!

Hi @juanmdj,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..

3:01 am, June 2, 2020 Technical Issues

MEz45
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EA_Cade replied to LAGS on FUTS, anyone?

Hi @Mhilal07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

2:30 pm, January 31, 2020 Technical Issues

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EA_Cade replied to Kit Clash In FUT

Hey all, This has been passed up to the FIFA teams for investigation into the algorithm that makes these determinations related to Kits. -EA_Cade

12:00 pm, November 17, 2019 Technical Issues

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EA_Cade replied to Kicked out of FUT in FIFA 20

Hi @dan_wilcox7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

8:30 pm, November 20, 2019 Technical Issues

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EA_Cade replied to Kicked off ultimate team

Hi @Jayster200101,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..

4:00 pm, November 30, 2019 Technical Issues

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EA_Cade replied to Kicked off FUT server mid game

Hi @tbuttt20,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

10:30 pm, February 13, 2020 Technical Issues

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EA_Cade replied to Kicked me out off server

Hi @MarcusTheKiller4,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the othe..

6:00 pm, December 4, 2019 Technical Issues

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EA_Cade replied to Keeps login me out of fut champs and i get losses

Hi @Jamiekinggett7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..

8:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to Keep getting disconnected on season for fifa 20

Hi @8xxxkratosxxx8,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..

7:30 pm, December 18, 2019 Technical Issues

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EA_Cade replied to Keep getting disconnected from FUT on FIFA 20

Hi @SYCOEazy,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

10:00 pm, December 11, 2019 Technical Issues

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EA_Cade replied to Just got my account back on Fifa and it’s been hackwd

Hi @ToRuniteds,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

6:30 pm, June 30, 2020 Technical Issues

MvpUG
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EA_Cade replied to It won’t let me login to fifa

Hi @dylan24030410,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..

5:30 pm, February 13, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.