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MHAL8
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EA_Cade replied to Can't save personal settings or set active profile - can't play!

Hi @gore_org,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

6:30 pm, March 26, 2020 Technical Issues

Ri03K
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EA_Cade replied to Can't play online friendlies in fifa or fut20

Hi @Anarki301,Most of the time this is an IP conflict where one of your ISP's has assigned an IPv6 address to you that doesn't play well with IPv4. I would recommend setting up a Static IP to your con..

3:30 pm, January 17, 2020 Technical Issues

EU1fZ
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EA_Cade replied to Can't hear the referee

Hi @Flintch12,Odd. You could have the volume settings set to 5.1, 7.1, etc and the audio is being piped to a channel that isn't getting played. -EA_Cade

10:00 pm, February 26, 2020 Technical Issues

g9f6Y
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EA_Cade replied to Can't connect Nintendo Switch

@TheCantillons You're most likely already linked up in that case - the only other step I have is to hold the power button down on the Switch for 15 seconds to clear the system cache and then try reco..

10:00 pm, January 11, 2020 Technical Issues

yXiPE
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EA_Cade replied to Can't complete FUT Friendlies objective

Hi @MEIKLE3,That's odd, can you get us a video of this by any chance so I can get this looked at? -EA Cade

6:30 pm, April 22, 2020 Technical Issues

zASuQ
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EA_Cade replied to Can someone explain the card in my tv ?

Hi @shonno1,That looks like burn in, did you leave the game on one screen for an extended period of time? -EA Cade

5:00 pm, May 1, 2020 Technical Issues

PrnQt
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EA_Cade replied to Can I play with my xbox one ultimate team on PC

Hi @saintfc2003,That's correct, your team is locked to the platform it was created on. -EA Cade

4:30 pm, June 4, 2020 Technical Issues

EDqks
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EA_Cade replied to Campanion App transfer list error

Hi @OxChronosxO,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mark..

2:00 pm, January 11, 2020 Technical Issues

Z2g5q
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EA_Cade replied to Camera Locked Facing Down

Hi @PinkEagle2000,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

9:30 pm, November 13, 2019 Technical Issues

7V1Yg
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EA_Cade replied to CONMEBOL Libertadores and Sudamericana leagues on companion but not console

Hi @wilmotheworm,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

5:30 pm, March 18, 2020 Technical Issues

BmSMI
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EA_Cade replied to COMMENTARY SOUND STOPS AND GAME FREEZES

Hi @TomiMKD,That's odd indeed. What system are you playing on? -EA_Cade

9:00 pm, February 27, 2020 Technical Issues

QBxU9
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EA_Cade replied to CHAMPIONS LEAGUE DISAPPEARED AFTER GROUP TOURNAMENT

Hi @lumastro,That's odd. And you've started a new career mode since Title Update 4? -EA_Cade

2:30 pm, January 29, 2020 Technical Issues

EtucI
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EA_Cade replied to CAREER MODE PLAYER PROBLEMS

Hi @aguirredanel,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

9:30 pm, December 12, 2019 Technical Issues

ufb2Y
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EA_Cade replied to Bug In loading screen training player - Carreer Fifa

@maslox31 Sorry to hear that, what platform is this happening on? -EA_Cade

7:30 am, February 29, 2020 Technical Issues

3Byzf
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EA_Cade replied to Bought fifa 20 ultimate edition and havent receive my packs or any content with

Hi @rvnbeni18,I'm showing that you opened them each week between 9/23 and 12/09. They went out at the same time as weekly packs from Squad Battles if that helps jog your memory. ..

10:00 pm, April 8, 2020 Technical Issues

V78xp
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EA_Cade replied to Both teams wearing the same colour kit

Hi all, There are three kits that I know of with this issue that are being investigated: Ramadan, Bob Marley and No Room For Racism.I would advise changing your kits from these in the meantime. ..

3:00 pm, June 9, 2020 Technical Issues

nyhpD
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EA_Cade replied to Bellarabi challenge not workinf

Hi @Gunnerpack,If your game session is interrupted you won't progress any challenges you may have completed in that game session. -EA Cade

5:30 pm, April 3, 2020 Technical Issues

jDBtE
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EA_Cade replied to Ball overload and fitness

Hi @mellis23,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

3:30 pm, March 4, 2020 Technical Issues

tQWnM
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EA_Cade replied to BUG FIFA 20

Hi @60748519,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps?..

11:00 pm, December 3, 2019 Technical Issues

MgveB
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EA_Cade replied to Automatic tackles

Hi @FelixParker17,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

6:00 pm, December 13, 2019 Technical Issues

QEG1j
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EA_Cade replied to Attacking fullbacks

Hi @Mrcairo9,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

7:30 pm, February 25, 2020 Technical Issues

X7b26
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EA_Cade replied to Arango

Hi @elchikitovivas,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread

3:00 pm, April 17, 2020 Technical Issues

e08MC
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EA_Cade replied to App Not working properly

Hi @lipp1833,That's usually a desync between the app and the game squads. Can you try connecting to the console version of FIFA and then using the app again? -EA_Cade

9:00 pm, March 6, 2020 Technical Issues

LgZW3
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EA_Cade replied to Another patch introducing more issues...

Hi @CurvelessSphere,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

2:00 pm, March 11, 2020 Technical Issues

L4GBe
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EA_Cade replied to Another Blocking issue in CM

Hi @kaadji81,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

3:30 pm, January 3, 2020 Technical Issues

B0fV9
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EA_Cade replied to Age Restriction?

Hi @Flavianski24,I'm not showing anything that would be blocking you from playing account wise.Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear ..

5:30 pm, March 26, 2020 Technical Issues

M6sci
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EA_Cade replied to After the update on 11/19/2019 in the Ghost Career instead of emoticons.

Hi @-MaDraDeuS-,It looks to be an up arrow indicating the morale of that player has increased that's overlapping the emoticon. Can you please try deleting the Squad Update file in Customise - Profile ..

7:00 pm, November 20, 2019 Technical Issues

gpl7q
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EA_Cade replied to After bidding at price 9x.000, I lost 994.000 coins for Eden Hazard OTW

Hi @cubi92qn,We have never been able to replicate an issue with the companion or web app bidding or listing an item for a price other than it was set at by the user. If there were a bug with the trans..

2:00 pm, June 10, 2020 Technical Issues

x9LnD
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EA_Cade replied to After Title Update #8 - Cannot play game

Hi @genuiste,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

11:00 pm, December 3, 2019 Technical Issues

Qvy3M
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EA_Cade replied to Account hacked, 10 million coin team gone, Slow response time on Origin

Hi @Klak1nn,What do you mean by "Someone at EA warned me that my account was getting hacked and exchanged e-mails with me"?Are you saying that we reached out to you before you contacted us via the hel..

5:30 pm, April 17, 2020 Technical Issues

j87qY
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EA_Cade replied to Account hacked by emltmp.com

Hi @VinnySteinburg,The webform you've filled out is the only way to establish ownership of an account if you don't have access to its registered email address. If you cannot sufficiently prove your ac..

3:30 pm, June 9, 2020 Technical Issues

zNyYk
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EA_Cade replied to Account Hacked and all my players sold - Support can't support me

Hi @linas21,I'm sorry that this happened to you, unfortunately it appears that when you resumed your case the advisor you spoke with didn't see that it was already escalated to the missing items team ..

10:00 pm, April 30, 2020 Technical Issues

f90me
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EA_Cade replied to Accidently listened tots son through the lag

Hi @roeldekkers3,That's not something we offer assistance with I'm afraid. -EA Cade

7:00 pm, May 1, 2020 Technical Issues

iT4yY
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EA_Cade replied to Accidentally sold player

Hi @jlavs10,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer market w..

9:30 pm, December 6, 2019 Technical Issues

aUqQs
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EA_Cade replied to Accidentally quick sold my prime puyol

Hi @Martim1801,We won't be able to assist in that case unfortunately. -EA_Cade

3:30 pm, March 18, 2020 Technical Issues

VR9oK
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EA_Cade replied to Accidental sbc submission

Hi @fets81,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer su..

11:00 pm, November 27, 2019 Technical Issues

setLQ
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EA_Cade replied to Accidental SBC Submission

@KronosTheG Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer ..

6:00 pm, February 11, 2020 Technical Issues

hTEgC
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EA_Cade replied to About fifa 20 and directx 11

Hi @best_striker_pro,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if tha..

10:30 pm, December 4, 2019 Technical Issues

X8ejK
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EA_Cade replied to Abnormal corner

Hi @khz129,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

3:00 pm, January 25, 2020 Technical Issues

4lpTm
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EA_Cade replied to AI offensive is not making runs

Hi @radukleo,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade

3:01 am, June 2, 2020 Technical Issues

z2mF6
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EA_Cade replied to 95 Pele has no traits in game

Hi @ZXlancelot,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

5:00 pm, February 11, 2020 Technical Issues

HD0wW
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EA_Cade replied to 5th in a row squad battle disconnect

Hi @Unluckyman22,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade

6:30 pm, April 21, 2020 Technical Issues

Yu2SF
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EA_Cade replied to 3/20 - New Objectives not registering

Hey all, Gathering information on this at the moment, if you can provide details to help that would be great.Name of the Objective-For the Squad Builder Objective, please note which SBC it was that yo..

9:30 pm, March 20, 2020 Technical Issues

60M9W
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EA_Cade replied to 3 games in a row i am winning fut champs , they leave i get a lose ???

Hi @general-mps,That would indicate that you were the party that disconnected I'm afraid. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..

7:30 pm, April 25, 2020 Technical Issues

RlaBL
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EA_Cade replied to 100+ points career mode... :(

Hi @9ZHKPLPC2U9QA8QL,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread

9:30 pm, March 3, 2020 Technical Issues

MvcuN
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EA_Cade replied to *SL_MoreThanOneDevicePopup

Hi @Agnemyr91,Can you try these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database first?If that doesn't work - these steps will let you delete your PSN ID so you can re-add it after. Step 1..

4:30 pm, December 24, 2019 Technical Issues

0AU1G
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EA_Cade replied to "your squad file does not match that of your opponent"

Hi @KingBeetleJuic,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists?..

8:30 pm, January 10, 2020 Technical Issues

JNDj5
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EA_Cade replied to "Your account does not have required privilege to access feature

@kingdavidd15    I would recommend removing and readding the gamertag via these steps. If that doesn't resolve the issue you'll want to reach out to Xbox support for assistance with your acc..

10:00 pm, April 4, 2020 Technical Issues

qwFpX
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EA_Blueberry replied to Webapp/companion FIFA 20 says I don't have a FUT club?

@brianRosmalen    You're likely logging into the web app on a different EA account than what your Gamertag/PSN ID is linked to. Here is how to find the email address associated with your EA ..

11:00 am, March 2, 2020 Technical Issues

FZeBp
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EA_Blueberry replied to PC FIFA 20 LAGS ON GOOD COMPUTER

Hey, PC FIFA fans!Does this solution fix this for you?    We also have some basic connection troubleshooting steps below that help out a lot of FIFA players. If they don't work, please let u..

8:30 pm, February 14, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.