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EA_Cade replied to fitness
Hi @joashrafzarif,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to fifa 20 screen freezez when connecting to ea servers
Hi @W12GUNNER,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 personal settings failed 1 failed to load
Hi @mattnelson97,If you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your..
10:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to fifa 20 not starting up
Hey all, While we're investigating this please make sure that you've already done the following: Please ensure that your OS is fully up to date. On Windows 10 you can do th..
2:00 am, February 19, 2020 Technical Issues
EA_Cade replied to fifa 20 not connecting to ea servers problem
Hi @nikivasilevbg,I'm not showing that account linked on our side, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA_Cade
4:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to fifa 20 keeps crash when play FUT - PS4
Hi @Zena_AN21,We're investigating an issue with crosses causing an issue at the moment, does that sound like it could be what's happening with your situation? -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to fifa 20 controller
Hi @abhay11,That sounds like the Personal Settings 1 file isn't being saved correctly. What system is this happening on? -EA_Cade
7:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to fifa 20 age restriction
Hi @fire29uk,That's strange, what system are you playing on? -EA_Cade
10:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to fifa
Hi @jp2ultra2,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps..
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to edit real player issues
Hi @elmisakid,This is a known issue that's being investigated at the moment. -EA_Cade
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to dear ea i have a probleam in fifa
Hi @Mohd_abw2006,I'm showing that you played all 40 games for the week, you won't earn any points after your first 40 games in Squad Battles. -EA Cade ..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to couch play crashes
Hi @sezza_w_bd11,That's odd, what system is this happening on? -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to conmebol swap objectives
Hi @Zed585,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to companion App: bid turnt into a 70k buy now
Hi @Evalios68,We have never been able to replicate an issue with the companion or web app purchasing an item for a price other than it was set at by the user.If there were a bug with the transfer mark..
7:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to cant friendly , only coop in fifa 20
Hi @bagas_dasilva,That usually indicates that one of your privacy settings or NAT types is set too strictly, as this could be either connection we can't really troubleshoot it here but I can give you ..
3:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to can't connect to EA servers FIFA 20
Hi @Modon69,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to can this pc run the game?
@Foughhh Is correct. You shouldn't have any issues running the game on that setup, but I'm not sure about hitting 60 FPS on the GTX 750. -EA_Cade
5:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to blurry players
Hi @Predfighter,That's odd, can you get us a video or a screenshot of this happening? -EA Cade
8:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to an ongoing case
Hi @mikedesmet,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received,..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to an error occurred downloading the fut squad update. please try again
@HiddenMatrix77 Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to an error occurred downloading the fut squad update
Hi @prath11,Last thing I can think of, if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select tha..
11:30 am, June 16, 2020 Technical Issues
EA_Cade replied to a "Coin Distribution Ban" That isn't valid, and not resolved for 6 weeks.
Hi @SmoothTheOneXbox,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.No one via the call centers, chat or email can assist with a banned account, only the T..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to [PC] FIFA 20 crashing on launch with DirectX error
Hi @AkameGaChill,You mentioned that you've updated the drivers, have you tried rolling them back to a time when this didn't occur? -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to [CM][game plan]international fixtures skip league games
Hi @kaadji81,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Zaniolo academy challenge
Hi @eccy89,Hiya, if you can get me a screenshot showing that you've not gotten credit for this as well as a the end of match screen showing the goal and assist I can get this sent up for investigation..
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Your skill rating
Hi @richiemccaff,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to Wrong purchase due to market malfunctions
Hi @pascalonegames,We have never been able to replicate an issue with listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the transfer market we wo..
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Wrong player packed
Hi @0riginaI_k,I'm showing that you last packed Carvajal on the 3rd of March, 1 day before TOTW released. -EA_Cade
6:30 pm, March 10, 2020 Technical Issues
EA_Cade replied to Wrong fully Banned by EA twice this year.
Hi @redds212,Your account was banned for activity that took place while it was outside your control, please contact an advisor here http://bit.ly/EA_Contact_Us to resecure the account so it can be rea..
2:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Wrong SBC reward.
Hi @JFarrell0993,I'm showing that you completed the Shapeshifter Challenge, not the Shapeshifter Player challenge. -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Won’t let me connect to eas fc servers
Hi @ApexCreatures,That's really odd. Can you try connecting via hot spot and let me know if that lets you in? You would only need to do this once if it's related to the issue I'm referring to. ..
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Will I be able to play FIFA 20 with keyboard in PS4?
Hi @INTER_TAREK,I do not believe that PS4 will natively allow you to control FIFA 20 with a mouse/keyboard. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Why im in the middle east sever i want to be on the urban sever
Hi @Xavi5H,Your server should be automatically detected when you launch the game and change accordingly. If you're referring to FUT Champs, that region cannot be changed once it's selected. ..
10:30 pm, December 3, 2019 Technical Issues
EA_Cade replied to Why doesn’t Two Buttons work in weekend league, I can’t play long balls
Hi @EzeTopBoy,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
10:00 pm, February 7, 2020 Technical Issues
EA_Cade replied to Why does the CPU rarely foul in FIFA 20?
Hi @herminator95,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Why
Hi @mananrocker,TOTY Midfielders weren't in packs at the time you opened that pack, TOTY Defenders were. -EA_Cade View in thread ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to What is reaolved
Hi @aboibrahim0,According to that message, this ban will not carry over to FIFA 21 as it only applies to the current game. -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Weekend leauge
Hi @wolfie_22,The servers aren't going down, this is network congestion. Please remember that most of the world is self isolating at the moment and ISP's across the planet are under extremely heavy st..
4:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Weekend league loss?
Hi @tedgundry,That would indicate that you were the one who lost connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win,..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Weekend league entrance
Hi @ChOPpAhOLix69,I'm showing that you're qualified for FUT Champions on our side. Can you show me a screenshot from inside FUT showing that you aren't qualified please? -EA_C..
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Weekend League Connectivity
Hi @wolfie_22,The servers aren't going down, this is network congestion. Please remember that most of the world is self isolating at the moment and ISP's across the planet are under extremely heavy st..
9:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to We can't play friendly matches together
Hey all, this is usually a privacy setting blocking you. Make sure your account is set up on your console or PC correctly and that you aren't using a child/underage account. ..
8:00 am, December 19, 2019 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to fifa 20 ultimate team
Hi @averal09,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Way The game plays
Hi @stingbean2,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to WORST ONLINE GAMING EXPERIENCE EVER
@Xtreme_Enigmaa16 We're currently tracking an issue with Telecom if that's your ISP. If not, I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://hel..
6:00 pm, March 29, 2020 Technical Issues
EA_Cade replied to WEEKEND LEAGUE
Hi @abbott964,Sorry for the delay, that's a visual issue only. You'll be qualified for the currently active league. -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Volta Bugs and Issues
Hi @enyeama1nga,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
6:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Unresponsive play
Hi @nathanswinny,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Unlinking ea from gamertag
Hi @Goingbridge56,You would only get that message if you're trying to use a gamertag that was on the Xbox already, you'll need to create your own gamertag and EA account to bypass this. We cannot gran..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Uniform Default error and latency
Hi @BenGrigg5,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, December 21, 2019 Technical Issues
