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EA_Darko replied to Permanent Transfer market ban FIFA 20
Hey all, if you have a sanction or ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/..
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to PSN account eligibility
Hey @prince_shane12 have you ensured that your PS+ is up to date and that you have no restrictions on your account. Are you seeing an issue with all aspects of the game or just certai..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to PS4 - child account - online play
Hey @ubergeeksov can you share the exact error message that you are seeing? Does the account have PS+ on it or the primary account on the console have it? Darko
5:00 pm, March 24, 2020 Technical Issues
EA_Darko replied to PLEASE GIVE MY COINS BACK!
Sorry to say @Tayler-Plays2 but there is nothing that we can do for accidental bids, listings or submissions. We are unable to return your coins or reverse the action. Darko
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Opponents disconnects after scoring
Hey all for the issue that you are seeing I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-b..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Online friendlies not working - Co-Op seasons working fine.. same friend!
Hey @A7mad218 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ Can y..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to New player faces
Hey @JOSUE0720 have you ensured that your game is fully up to date? Do you have any example of any players who you believe should have had updates but you are not seeing?Darko
4:00 pm, November 13, 2019 Technical Issues
EA_Darko replied to New equipment. Trace Reports done.... it’s still the same.
Hey @BenGrigg5 can you share your UO Trace, Path Ping or Trace Route with us so that we can take a look at your connection? Darko
4:30 pm, December 19, 2019 Technical Issues
EA_Darko replied to My disc won't install / read the game
Hey @Darraghsproject if every other disc is working fine in your console and you went through the troubleshooting steps for your issue then I would imagine that the disc is the issue. Have y..
7:30 am, April 1, 2020 Technical Issues
EA_Darko replied to My conn
If you are playing on a modern TV @callummcfc96 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of ..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to More than 5M coins removed and account flagged
You will need to speak to our Terms of Service team @Benlafqih. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-su..
1:00 pm, March 20, 2020 Technical Issues
EA_Darko replied to Mobile App glitch caused me to min list an icon.
Sorry to say @noah_mully1 but there is nothing that we can do in instances of accidental bids, listing or submissions. We are unable to return the item or reverse the action.Darko
2:30 pm, February 27, 2020 Technical Issues
EA_Darko replied to Low FPS in FIFA 20 low GPU usage
Hey @DerTitanOlliKahn let's start by grabbing a DxDiag so that we can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ Once I have tha..
10:00 am, January 22, 2020 Technical Issues
EA_Darko replied to Laggy and unresponsive gameplay
If you are playing on a modern TV @Allexyhno you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number o..
12:30 pm, March 14, 2020 Technical Issues
EA_Darko replied to Lagging
If you are playing on a modern TV @jadams888 then you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number o..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Is this input lag? Any way to make this better?
Hey @jsmlee1207 as you are playing on a modern TV you need to ensure that alongside game mode you also have all post-processing features are disabled. Modern TVs have any number ..
4:30 pm, January 13, 2020 Technical Issues
EA_Darko replied to Input Lag in menus + ingame
If you are playing on a modern TV @r1zhy then you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of be..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Innocent van
If you have a ban on your account @broodlee1 then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us..
5:00 pm, January 20, 2020 Technical Issues
EA_Darko replied to I quick sell (Sergio Ramos , Lenglet , Ter Stegen), and I want to recover them
Hey @KOR_hanjungkim there is nothing that we can do in cases of accidental bids, listings, submissions or sells. We cannot return the item or reverse the action.Darko
4:30 pm, December 19, 2019 Technical Issues
EA_Darko replied to I am banned, but why, if I play always fair
You will need to speak to our Terms of Service team for any ban @lietuvaever. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-abou..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to I accidentally submitted my icon swaps players into an SBC
I'm sorry to say @adr567631 but there is nothing that we can do in instances of accidental bids, listings or submissions. We are not able to return the item or reverse the action.Darko
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to I QUIT FUT
Hey @hamidzaibullah if you have any questions relating to a TOS sanction then you will need to speak to our Terms of Service team as they are the only ones who can discuss a TOS sanction or ban w..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to How long does it take for a cases like this to take
In order to access that transfer market @jackizzle93 you will need to continue exploring all aspects of FUT. The only way that you can open it is by continuing to play the game. Darko..
1:00 pm, December 6, 2019 Technical Issues
EA_Darko replied to How do I
Hey @mccreiks if you believe that your account was compromised then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.&nb..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Help Please
Hey @Aiden_wave if there is a ban on your account then you will need to speak to our Terms of Service team and explain the situation to them. The process to contact our ToS team can b..
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Green lights on the main menu and error ce-34878-0 (ps4)
Hey @Telkiesky6 this error is a PS4 error to say that the software crashed, best thing to do is to try the following steps: Restart your console: Turn off your console and then turn it ba..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Got an achivement from another player?
That's an odd one @RobRokk. Can I ask on what platform did this occur? Darko
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Getting driver crashes when cheaters are losing
Hey @PMAlex280794 is the error you are seeing related to DXGI_ERROR_DEVICE_REMOVED. If so this error is one relating to your GPU and no tin fact FIFA, the best thing to do is a clean install..
7:00 am, April 21, 2020 Technical Issues
EA_Darko replied to Gameplay issues delays laggs
If you are playing on a modern TV @Guteekk93 you need to ensure that all post-processing features are disabled and that you are playing on game mod Modern TVs have any number of..
3:00 pm, November 29, 2019 Technical Issues
EA_Darko replied to Gameplay glitch
Sorry to see that you are having issues @ReziqnZenox. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-..
10:30 pm, January 4, 2020 Technical Issues
EA_Darko replied to Game closes after match
Hey @ic0nicttv let's grab a DxDiag so that I can take a look at your system for any issues: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ The more info we have..
2:30 pm, February 20, 2020 Technical Issues
EA_Darko replied to Freeze on “Connecting to eas server” tl
Hey @guisantos200213 can you take a couple of minutes to try the following steps: Restart your console: Turn off your console and then turn it back on. Make sure your game software i..
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to Forced to watch lag replays after div rivals match
That's an odd one @nikhilp96 and not one that I have seen myself. Can I ask, on what platform are you seeing this issue and are you seeing any issues in other modes? Darko
8:30 am, February 10, 2020 Technical Issues
EA_Darko replied to Fifa20 speed
Hey @bigsanny80 if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any num..
5:00 pm, December 20, 2019 Technical Issues
EA_Darko replied to Fifa 20 setup error
Hey @Tibre19 can I ask on what platform you are seeing this and is it possible to share the error message that you are seeing? The more info we have the better we can help. Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Fifa 20 servers that are the nearest to Toronto?
Hey @R0ss0ner01899 can I ask in which modes are you seeing issues? I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/e..
4:30 pm, December 19, 2019 Technical Issues
EA_Darko replied to Fifa 20 online not working!!!
Sorry to see that you are having issues @Reep0ManPL. Do you have multiple EA Accounts by any chance as it could be a case that you are logged into a secondary account that is not linked to..
10:00 am, November 11, 2019 Technical Issues
EA_Darko replied to Fifa 20 online lag
It would appear that you are having connection issues @chicken spik and as such, I would suggest looking at the Connection troubleshooting steps which you can find here: https://help.ea.com/en-us..
1:30 pm, January 15, 2020 Technical Issues
EA_Darko replied to Fifa 20 disconnects!
Sorry to hear that you are having issues @youngsushi9966. Can you share the full error message that you are seeing? Darko
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Fifa 20 No Commentary
That's an odd one @Joelooo_A. Can you check your TV, console/PC settings and you in-game audio options to ensure that your options reflect your audio set up? For example, if you have stere..
2:30 pm, November 14, 2019 Technical Issues
EA_Darko replied to Fifa 20 Draft not finding any opponents
Hey @sharyaar4 it could be a connection issue that you are seeing. As such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us..
6:00 am, November 20, 2019 Technical Issues
EA_Darko replied to Fifa 20 - cant connect with friend online
Hey @Michuuu0704 I would suggest that both yourself and your friend take a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
8:00 pm, April 10, 2020 Technical Issues
EA_Darko replied to Failed EA server connection
Hey @Cherichi18 that it works with your phone set as a hotspot but not your home network points to a network or ISP issue. I would suggest taking a look at our Connection troubleshoot..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to FUT 20 FRIENDLIES , CANT CONNECT
Hey @hazallen as you are on the same network can you check your Nat type is set to open, your friends will need to do the same. I would also suggest ensuring that you are all on the same internet..
10:30 pm, November 16, 2019 Technical Issues
EA_Darko replied to FIFA 2020 ON PS4 - A PROBLEM WITH THE CONTROLLER
That's an odd one @maciek754. If it is fixed for a time after a reinstall then it could be an issue with your game files. Are you installing the game to the internal hard drive or an external o..
5:00 pm, March 24, 2020 Technical Issues
EA_Darko replied to FIFA 20 won't launch
Sorry to see that you are having issues @b1cox. Can I ask, on what platform are you having issues and do you see an error of any kind? If on PC can you grab a DxDiag so that we can take a ..
1:30 pm, December 11, 2019 Technical Issues
EA_Darko replied to FIFA 20 lag after a month
Hey @jorhek1995 ifyou are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to FIFA 20 is not launching, it shows 0xc000007b error
Hey @samisyed80 can you try to manually run the VC++ installer from the Origin installation folder - the default location for this folder is C:\Program Files (x86)\Origin From ..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to FIFA 20 DATA DESTROYED
Hey @K1ngm3l21 this is a Sony error so the best thing to do is to try the steps suggested on the console and reinstall the game? If not can you try that now to see if it fixes the iss..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to FIFA 20 Crash trying to save
Hey @amansikri5 are you seeing an error message of any kind when the crash occurs? Let's go ahead and grab a DxDiag so that we can take a look at your system for any issues: https://hel..
4:00 pm, December 9, 2019 Technical Issues
