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EA_Aljo replied to You need to sort your servers out
Hello, @Bigtree2016. I'll try to help find out what's going on with all the lag you're experiencing. First, I'd like you to power cycle your equipment with the following steps: unplug..
5:30 pm, February 3, 2020 Technical Issues
EA_Aljo replied to X box freezing when i try and start ultimate team.
Hi there, @bugzy32bugzy32. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Wrongly Banned
Hi there, @falconstriker456. For help with banned accounts, please see the following article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Th..
9:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Wrongfully Transfer Banned!!!
Hi there, @Momo_Salah11tots. For help with banned accounts, please see the following article. Thanks!
7:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to Wont go past loading screen
Hi there, @tbuster88. If you're still having trouble with this. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 min..
6:30 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Why it’s Disconnecting when I am playing rivals match at the mid of the game
Hi there, @aseelyako. Let's see if we can get these disconnects to stop occurring. First, are you on a wired or wireless connection? Also, what system are you playing on? Has it bee..
3:00 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Why am i lagging in fifa 20 season?
Hi there, @oblieskice. I'll try to help get that lag issue fixed. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. Af..
3:30 pm, April 10, 2020 Technical Issues
EA_Aljo replied to Why FIFA 20 is still laggy???
Hi there, @leonosm. I'll see if I can find out what's going on. First, are you on a wired or wireless connection? Also, what system are you playing on? Thanks!
4:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to We-are-sorry-but-there-has-been-an-error connecting you fifa 20 ultimate team .
Hello, @bombaboy_1993. I'm not seeing any issues with your account. Try going to Customize > Profile > Delete. Delete anything here that is not an offline save file. Let me know what..
4:30 pm, April 30, 2020 Technical Issues
EA_Aljo replied to We are sorry but there has been an error connecting to fifa 20 ultimate .you wil
Hello, @donga874. Try going to Customize > Profile > Delete and delete anything that's not an offline or career save. Let me know if that helps or not. Thanks!
3:30 pm, April 29, 2020 Technical Issues
EA_Aljo replied to We are sorry but there has Been a problem connecting to FIFA 20 ultimate team
Hi there, @Cibulovykral. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
7:30 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Voucher Code Fifa 20 redeemed
Hi there, @petrovicn98. What system did you get the code for and where did you get the code from? Thanks!
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Van dijk missing
Hi there, @MarcdeWit1983. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Th..
3:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Unban
Hi there, @SnorleXx_1800. Please see this article for help with banned accounts. Thanks!
6:00 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Unable to play/complete fut champs fixtures
Hi there, @jamez7784. Was this just happening this last weekend or do you disconnect/lag more frequently? Also, do you play on a wired or wireless connection? Thanks!
6:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Unable to get companion confirmation mail
Hi there, @matsupikachu. Did you check your spam/junk folders? Sometimes it ends up there. Also, if you use gmail, check the Promotions tab. If you're still not able to find it, try contac..
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Unable to connect to the servers FIFA
Hi there, @Lucawarren3. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
3:30 pm, March 18, 2020 Technical Issues
EA_Aljo replied to Unable to connect to Ultimate Team in FIFA20
Hi there, @jujubeefrtwin Your UO Trace is showing some very high worst ping times. That can cause you to lag and disconnect, but you should still be able to connect to FUT. I'd like you to..
3:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Unable to connect to FUT
Hi there, @kaboomer69. Are you getting this message when you just try to load into FUT? If so, try deleting the Online Squads file from Customize > Profile > Delete. Let's see if tha..
7:30 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Unable to connect to FIFA20 Ultimate Team
Hi there, @mudden-axel. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
9:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to Unable to connect to EA Servers at this time
Hi there, @Pro_Gamer_Akram. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let th..
5:00 pm, June 25, 2020 Technical Issues
EA_Aljo replied to Unable to connect fifa 20
Hi there, @trickymb. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
6:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to Unable to Connect to EA Server
Hi there, @AllyAlberto What system are you playing on? We'll go through some troubleshooting. Thanks!
9:00 pm, December 30, 2019 Technical Issues
EA_Aljo replied to TransferMarket web app
Hi there, @Ramiro32cabj. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing ..
5:00 pm, February 25, 2020 Technical Issues
EA_Aljo replied to Transfer market locked on web app after playing 40 games
Hi there, @OnikFUT. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each ..
10:00 pm, July 2, 2020 Technical Issues
EA_Aljo replied to Transfer market
Hi there, @Heyyybrother124. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playi..
7:30 pm, February 18, 2020 Technical Issues
EA_Aljo replied to Trace report etc..
@BenGrigg5 Can you run the UOTrace again, but this time use the utility we provide here: http://bit.ly/ConnectivityBTS? The one you provided looks like there's a problem with the sec..
8:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to There was an error communicating with the Fifa ultimate team servers. Please try
Hi there, @valfranses. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
6:00 pm, March 30, 2020 Technical Issues
EA_Aljo replied to Terrible game play
Hello, @dazzlerc85 Can you give us some more details? Also, if possible, some video would really help. It's hard to understand exactly what the issue is. Thanks!
3:00 pm, February 7, 2020 Technical Issues
EA_Aljo replied to Sudden internet disconnection
Hi there, @zubz_87. We should go through some connection troubleshooting to find out why this is happening. It sounds like you're on a wired connection, but I want to be sure. Your console..
6:30 pm, May 5, 2020 Technical Issues
EA_Aljo replied to Stupid sbc
Hi there, @Nicomunozzz123. If someone has compromised your account, please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll try to help wi..
6:30 pm, February 18, 2020 Technical Issues
EA_Aljo replied to Still no access to transfer market after 1100 games
Hi there, @tonym1967. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing eac..
6:00 pm, February 24, 2020 Technical Issues
EA_Aljo replied to Squad battle issues
@Goon_Squad_CE0 Hi there. This is an issue we're currently investigating, but we also may be able to resolve it. Let's go through some basic troubleshooting first. Has it been a whil..
6:30 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Someone Hacked my Fifa 20 account
Hi there, @nitinsoma. Please see this article for help with hacked accounts: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now. Thanks..
4:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to Sokratis lost
Hi there, @shresth17. If you're saying you purchased a player from the Transfer Market and he's now missing, try restarting FUT and see if he shows up. If he still doesn't, open a case wit..
10:30 pm, December 9, 2019 Technical Issues
EA_Aljo replied to Serevers and connection are trash
Hi there, @dracksd. I'm sorry for all the frustration. Can you give me some more details? Are you lagging and/or disconnecting a lot? If so, I'd be happy to go through some troubleshooting..
7:00 pm, March 9, 2020 Technical Issues
EA_Aljo replied to Same problem
Hi there, @BOWD3N1991. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equi..
6:00 pm, February 24, 2020 Technical Issues
EA_Aljo replied to SERVER PC
Hi there, @samet616128, It sounds like you're playing on PC. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC..
4:00 pm, January 14, 2020 Technical Issues
EA_Aljo replied to SBC submit = game crashes
Hi there, @bejdynand0. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Rivals disconnection!!
Hi there, @Mimipearce84. I'll try to help figure out why you're disconnecting. How often is that happening? Also, are you on a wired or wireless connection? Thanks!
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Required previlage
Hi there, @Ash19971114. This message can occur when either you don't have a current Xbox Live Gold subscription or you've had a communications ban from Microsoft. Can you check both of tho..
5:30 pm, March 6, 2020 Technical Issues
EA_Aljo replied to Promotions packs missing in FUT20
Hi there, @rajoun99. Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They'll look into this for you. T..
4:30 pm, January 14, 2020 Technical Issues
EA_Aljo replied to Problems with server ea on Ps4!! What’s happening??
Hi there, @fransciaco. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
9:30 pm, June 12, 2020 Technical Issues
EA_Aljo replied to Problem with servers
Hi there, @bq5oymrjs7zl. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
4:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Pro clubs disconnection
Hi there, @DiegoGalimany. Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug i..
6:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Preorder pack disappeared
Hello, @Chilla0401. If you don't open your pack each week, it is forfeited and replaced on Monday with the next pack. You can read about this here: https://www.ea.com/games/fifa/fifa-..
6:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Poor servers
Hi there, @Dec5577. I'm really sorry for all the frustration with disconnecting. Let's see if we can get that resolved. First, are you on a wired or wireless connection? Also, what sy..
6:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Please help me ea im begging you.
Hello @Josh273165. For help with banned accounts, please see this article. Thanks!
4:00 pm, July 4, 2020 Technical Issues
EA_Aljo replied to Please help
Hi there, @Josh273165. For help with banned accounts, please see this article. Thanks!
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected
Hi there, @passing_tact. Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on. Thanks!
4:30 pm, March 24, 2020 Technical Issues
