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EA_Aljo replied to Same problem

Hi there, @BOWD3N1991.   Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equi..

6:00 pm, February 24, 2020 Technical Issues

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EA_Aljo replied to STILL KEEP DISCONNECTING ME!!!

Hi there, @Lacikeistimeless.   When you get to the 9th hop, there's a very big worst ping spike. It's possible that is due to the distance you are from the server you're pinging. What countr..

4:30 pm, April 28, 2020 Technical Issues

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EA_Aljo replied to SERVER PC

Hi there, @samet616128,   It sounds like you're playing on PC. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC..

4:00 pm, January 14, 2020 Technical Issues

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EA_Aljo replied to SBC submit = game crashes

Hi there, @bejdynand0.   I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..

6:30 pm, June 19, 2020 Technical Issues

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EA_Aljo replied to Rivals disconnection!!

Hi there, @Mimipearce84.   I'll try to help figure out why you're disconnecting. How often is that happening? Also, are you on a wired or wireless connection? Thanks!

6:30 pm, June 17, 2020 Technical Issues

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EA_Aljo replied to Required previlage

Hi there, @Ash19971114.   This message can occur when either you don't have a current Xbox Live Gold subscription or you've had a communications ban from Microsoft. Can you check both of tho..

5:30 pm, March 6, 2020 Technical Issues

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EA_Aljo replied to Promotions packs missing in FUT20

Hi there, @rajoun99.   Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They'll look into this for you. T..

4:30 pm, January 14, 2020 Technical Issues

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EA_Aljo replied to Problems with server ea on Ps4!! What’s happening??

Hi there, @fransciaco.   I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..

9:30 pm, June 12, 2020 Technical Issues

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EA_Aljo replied to Problem with servers

Hi there, @bq5oymrjs7zl.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..

4:00 pm, April 24, 2020 Technical Issues

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EA_Aljo replied to Pro clubs disconnection

Hi there, @DiegoGalimany.   Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug i..

6:00 pm, June 19, 2020 Technical Issues

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EA_Aljo replied to Preorder pack disappeared

Hello, @Chilla0401.   If you don't open your pack each week, it is forfeited and replaced on Monday with the next pack. You can read about this here: https://www.ea.com/games/fifa/fifa-..

6:30 pm, December 16, 2019 Technical Issues

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EA_Aljo replied to Poor servers

Hi there, @Dec5577.   I'm really sorry for all the frustration with disconnecting. Let's see if we can get that resolved. First, are you on a wired or wireless connection? Also, what sy..

6:00 pm, June 30, 2020 Technical Issues

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EA_Aljo replied to Please help me ea im begging you.

Hello @Josh273165.   For help with banned accounts, please see this article. Thanks!

4:00 pm, July 4, 2020 Technical Issues

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EA_Aljo replied to Please help

Hi there, @Josh273165.   For help with banned accounts, please see this article. Thanks!

5:00 pm, June 30, 2020 Technical Issues

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EA_Aljo replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected

Hi there, @passing_tact.   Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on. Thanks!

4:30 pm, March 24, 2020 Technical Issues

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EA_Aljo replied to Packed player card disappeared from my team

Hi there, @basse5.   Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

5:30 pm, March 2, 2020 Technical Issues

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EA_Aljo replied to Pack luck

Hi there, @zirom8940.   You can see the pack probabilities in the store. That should help set your expectations with pack contents. Thanks!

9:00 pm, March 17, 2020 Technical Issues

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EA_Aljo replied to Online friendlies.

Hi there, @osherangel2297.   Can you and your friend check the NAT setting in your console's network settings and let me know what it says? Thanks!

3:30 pm, March 27, 2020 Technical Issues

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EA_Aljo replied to Online Friendly connection lost, Ps4

Hi there, @jerocarson .   You want to make sure you use either Type 1 or Type 2. Type 3 will restrict your NAT too much. Can you try changing it to Type 1 in your router and then power ..

5:30 pm, March 23, 2020 Technical Issues

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EA_Aljo replied to Online

Hi there, @richgang828.   That message is coming from Xbox, not from us. You'll need to contact their support at xbox.com to find out why you're being told to get another Xbox Live gold subs..

6:00 pm, April 22, 2020 Technical Issues

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EA_Aljo replied to No replies from EA

Hi there, @Jerseyboys23.   Did you follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts? I'm not seeing any cas..

7:00 pm, April 14, 2020 Technical Issues

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EA_Aljo replied to No points given

Hi there, @Ryekurt,   This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find more ..

3:30 pm, March 9, 2020 Technical Issues

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EA_Aljo replied to No opponents found on rivals for 3 days now. Its a joke. Needs sorting.

Hi there. @jsaw1986.   Let's see if we can get opponents to show up for you. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. ..

5:30 pm, December 9, 2019 Technical Issues

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EA_Aljo replied to No email access

Hi there, @Scallywaggles86.   When you are filling out the web form, you're asked for the email you have access to as well as the one you want to change. Are you sure you're putting the corr..

5:30 pm, April 14, 2020 Technical Issues

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EA_Aljo replied to No connection to servers

Hi there, @guntergina.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..

9:30 pm, April 13, 2020 Technical Issues

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EA_Aljo replied to My transfer market is unavailable

Hi there, @Sir_Abdullah23.   Are you still having trouble with this? If so, I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipme..

3:00 pm, June 12, 2020 Technical Issues

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EA_Aljo replied to My squad battles keeps disconnecting when I'm winning

Hi there, @robwoo6.   Sorry to hear about the disconnects! I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes pl..

6:00 pm, March 2, 2020 Technical Issues

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EA_Aljo replied to My rewards don’t load for fut champs what should I do?

Hi there, @952430.   FUT Champions rewards are released at 8:00 UTC on Thursdays. Thanks!

6:30 pm, June 17, 2020 Technical Issues

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EA_Aljo replied to My fut20 team is gone

Hi there, @robhodges.   Please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

5:00 pm, March 3, 2020 Technical Issues

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EA_Aljo replied to My fut20 team got hacked and players are sold.

Hello, @SonicM07.   Please open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They can look into your hacked account. Thanks!

6:00 pm, December 18, 2019 Technical Issues

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EA_Aljo replied to My EA account was hacked and lost all my ultimate team main players and fut coin

Hi there, @rgoel28.   Can you try using a Chrome browser in incognito mode? Also, if you have a PC, try using that instead of a mobile device. If you have to use a mobile device, try display..

4:00 pm, April 10, 2020 Technical Issues

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EA_Aljo replied to Missing pro clubs from disc

Hi there, @ghg093.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come b..

5:30 pm, January 7, 2020 Technical Issues

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EA_Aljo replied to Missing points squad battle

Hi there, @lilg4588    Hi there. Thanks for reaching out to us. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained..

9:30 pm, April 13, 2020 Technical Issues

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EA_Aljo replied to Missing player error

Hi there, @baryfifa.   Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..

10:00 pm, January 27, 2020 Technical Issues

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EA_Aljo replied to Missing player

Hi there, @alecsandriu.   Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..

10:00 pm, April 23, 2020 Technical Issues

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EA_Aljo replied to Lost purchased players and coins

Hi there, @chongwenhao.   Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..

6:30 pm, April 23, 2020 Technical Issues

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EA_Aljo replied to Lost player's

Hi there, @Kartavya123.   Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..

4:30 pm, April 7, 2020 Technical Issues

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EA_Aljo replied to Lose a packs no one help me why?

Hi there, @othman199810.   Can you give me some more details on this? What exactly is happening? Thank you.

5:00 pm, April 28, 2020 Technical Issues

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EA_Aljo replied to Log into fut 20

Hi there, @sander070.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..

5:00 pm, June 30, 2020 Technical Issues

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EA_Aljo replied to Lagging fifa

Hi there, @pmldias1.   Are you still experiencing lag in FIFA? If so, we'll go through some connection troubleshooting and see if we can find out why the lag is happening. Thanks!

7:00 pm, March 30, 2020 Technical Issues

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EA_Aljo replied to Lagging all of a sudden... Please help me..

Hi there, @droPssssss.   I'll try to help with this. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.

6:00 pm, June 18, 2020 Technical Issues

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EA_Aljo replied to Lag since update.

Hello, @BREAKDANCE80.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..

4:30 pm, January 29, 2020 Technical Issues

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EA_Aljo replied to Lag in FIFA 20

Hi there, @WizardAK47.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..

6:00 pm, January 27, 2020 Technical Issues

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EA_Aljo replied to Keep getting disconnected from matches on ultimate team

Hi there, @Gtanaka96.   Let's see if we can find out what's going on here. First, what system are you playing on? Also, are you on a wired or wireless connection Thanks!

8:00 pm, January 6, 2020 Technical Issues

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EA_Aljo replied to I’ve been kicked out of 3 fut champs

Hi there, @MINIMAYHEM06.   Were these the first 3 disconnects you've had or does it occur more frequently? Also, are you on a wired or wireless connection? Thanks!

6:00 pm, June 19, 2020 Technical Issues

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EA_Aljo replied to I’m trying to play ultimate team but it’s doesn’t allow me

Hi there, @khaleqaio.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..

4:30 pm, April 3, 2020 Technical Issues

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EA_Aljo replied to Input delay/button lag/ sluggish gameplay

@jhunze    It looks like you've done a lot of troubleshooting already so we should see the videos you have. You can put them up on YouTube or publish them through your console if you used th..

8:30 pm, May 5, 2020 Technical Issues

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EA_Aljo replied to INPUT DELAY

Hi there, @Quinn999999.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..

8:30 pm, December 16, 2019 Technical Issues

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EA_Aljo replied to I won more than 4 fut champ gemes

Hi there, @Jass0oo0om97.   I'll try to find out why you keep disconnecting. Does this happen only in Fut Champs or do you disconnect at other times as well? Also, are you on a wired or wirel..

7:00 pm, June 30, 2020 Technical Issues

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EA_Aljo replied to I purchased the Ultimate Edition but did not get the 20 free packs

Hi there, @BobChylan.   Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks..

4:00 pm, March 9, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.