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EA_Cade replied to Matchmaking problem

Hi @NaGur2,Do you have location based matchmaking enabled in Customise - Online settings? -EA Cade

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Matches disconnecting in Fut Champs

Hi @nishantsalhotra,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..

9:30 pm, February 8, 2020 Technical Issues

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EA_Cade replied to Matches disconnecting at start of 2nd half

Hi @jjryan099,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..

11:00 pm, February 8, 2020 Technical Issues

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EA_Cade replied to Match under review, I’ve got a loss?

Hi @mgts90,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..

4:00 pm, June 26, 2020 Technical Issues

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EA_Cade replied to Match entry temporary disabled

Hey all,This issue was resolved around 8 AM GMT. Apologies for the inconvenience. -EA_Cade View in thread

5:30 pm, February 6, 2020 Technical Issues

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EA_Cade replied to Match disconnection

Hi @amazingman1021,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pr..

7:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to Market banned with no reason

Hi @VegasX44,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

6:00 pm, April 8, 2020 Technical Issues

PCGU9
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EA_Cade replied to March twitch prime rewards

Hi @Nung24,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:00 pm, March 11, 2020 Technical Issues

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EA_Cade replied to Manager career mode $$ bug

Hi @KrisFKT,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

7:30 pm, November 20, 2019 Technical Issues

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EA_Cade replied to Manager Mode - Career Mode Freezes At June 30th 2020

Hi @temmaha1996,This sounds like a corrupted save file unfortunately. -EA_Cade

5:30 pm, March 19, 2020 Technical Issues

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EA_Cade replied to Made new ps4 account and transferd money cause of bug

Hi @arthurseptember,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to MY PC is lagging too much after FIFA patch update on 12th March 2020

Hi @Ascemantis,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade

3:00 pm, March 13, 2020 Technical Issues

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EA_Cade replied to MS

Hi @TSAMET61,Odd. Is this on PC with DS4 or PS4? -EA_Cade

4:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to Lost points in squadbattle.

Hi @dicken79,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

2:30 pm, February 20, 2020 Technical Issues

AcCNO
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EA_Cade replied to Lost pack and not getting coin for win

Hi @AbC8903a1783383,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, April 18, 2020 Technical Issues

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EA_Cade replied to Lost my FUT founder

Hi @Testave,Your Est. date will reset if you skip a year in the franchise or if you don't reach a certain threshold of games played before the next game releases. As you only played around 20 games in..

7:30 pm, February 25, 2020 Technical Issues

UHIMt
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EA_Cade replied to Lost draft token and self service refusing

Hi @alex_the_quagzi,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..

2:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Lost coins, bidding problem

Hi @anasameen84,We have never been able to replicate an issue with the companion or web app listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the..

6:00 pm, February 13, 2020 Technical Issues

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EA_Cade replied to Lost all my players to quicksell

Hi @Zhaften,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, April 25, 2020 Technical Issues

DIEVr
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EA_Cade replied to Lost account

Hi @jameo2013,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

9:30 pm, January 29, 2020 Technical Issues

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EA_Cade replied to Lost Prime Baggio

Hi @abdullah77990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

2:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Lost FUT coins

Hi @joeniqueG,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

6:30 pm, November 20, 2019 Technical Issues

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EA_Cade replied to Lost Connection when opponent left

Hi @TaimPlace,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

4:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Lost Connection to EA Servers

Hi @MacLew95,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me kn..

8:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Lost Commentary on Fifa 20 Switch

Hi @HotSmokedSalmon,Are you playing on Xbox One? Try changing your Audio options on the console to Stereo Uncompressed and let me know how you get on. -EA_Cade

2:30 pm, February 8, 2020 Technical Issues

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EA_Cade replied to Lost 15,000 coins in draft mode

Hi @Rizla316,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade

8:00 pm, February 25, 2020 Technical Issues

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EA_Cade replied to Loss of coins

Hi @x-podger-x,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, February 20, 2020 Technical Issues

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EA_Cade replied to Losing connection to EA servers whilst playing rivals or FUT Chamions

Hi @mitchyp2803,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..

4:00 pm, December 19, 2019 Technical Issues

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EA_Cade replied to Losing connection to EA server mid game and receiving a DNF

Hi @kirillma,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

7:00 pm, January 7, 2020 Technical Issues

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EA_Cade replied to Looses Wins

Hi @ZubiN1987,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..

2:00 pm, March 21, 2020 Technical Issues

PbHUu
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EA_Cade replied to Logitech F710 Gamepad not compatible in FIFA20?

The only controller EA officially supports on Origin is the Xbox 360/One controller manufactured by Microsoft, we cannot offer support for third party peripherals or programs. ..

7:00 am, December 21, 2019 Technical Issues

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EA_Cade replied to Login verification

Hi @bigdogjay99,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..

6:00 pm, November 22, 2019 Technical Issues

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EA_Cade replied to Login Verification Email Unrecognized

Hi @FernGullet18,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...

7:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Login

Hi @cheyannehng,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Logged off of Mobile App - Didn't get FUT Champions push

Hi @duarteh5,Can you redeem the points on the console? You have about 20 hours left to register. -EA Cade

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Log in Issue with black screen

@Bieu0508 Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

3:00 pm, June 27, 2020 Technical Issues

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EA_Cade replied to Locked out of FUT

Hi @rangoon1988,I think I've identified the issue, can you try logging in again now please? -EA_Cade

3:30 pm, December 7, 2019 Technical Issues

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EA_Cade replied to Local Multiplayer

Hi @mischka3231,This feedback has been sent to the FIFA team for investigation. -EA_Cade

3:30 pm, December 4, 2019 Technical Issues

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EA_Cade replied to Live Form not working

Hi @zoomracin,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..

10:00 pm, December 5, 2019 Technical Issues

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EA_Cade replied to Limit reached

Hi @PerfectFifa2019,That's not something we have the ability to overturn I'm afraid. You'll need to either use a different PS4 or one of the previous PSN ID's that created an account on that PS4 to co..

3:30 pm, January 9, 2020 Technical Issues

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EA_Cade replied to Let me reset my account

Hi @Futbdayplz123,At this time once you've used all available resets we cannot grant additional resets. -EA Cade

6:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to League SBC

Hi @karlosthornton93,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, February 12, 2020 Technical Issues

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EA_Cade replied to Late Game Disconnection

Hi @OgPeteBone,That's no fun, what system is this happening on? -EA Cade

7:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to Last title update

Hi @mellis23,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread

3:30 pm, April 29, 2020 Technical Issues

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EA_Cade replied to Larsson moments for 126k

Hi @jordam1401,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer marke..

9:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to Lags in Fut Champions

@swirekmadryt Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Lagging

Hi @shearman83,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

3:30 pm, February 5, 2020 Technical Issues

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EA_Cade replied to Lag on menus

Hi @MateiADM,What system are you playing on? -EA_Cade

3:30 pm, February 14, 2020 Technical Issues

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EA_Cade replied to Lag issues

Hi @SantoVi11,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..

3:00 pm, January 17, 2020 Technical Issues

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EA_Cade replied to Lag in Fifa 20

@Teeny_707 Thanks for that, I'll see that it gets to the right teams. -EA_Cade View in thread

12:00 am, January 27, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.