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EA_Cade replied to Suspended over FUT team name

Hi @magalhaes98,When your account is unbanned you'll have a randomly generated club name assigned to your account. -EA Cade

10:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Summer Showdown Vote server problem HELP!!

Hi @united81085,Sorry for the delay, not seeing any issues with this SBC reported on our side. Is this still happening? -EA Cade

4:00 pm, June 26, 2020 Technical Issues

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EA_Cade replied to Substitution menu problem

Hi @SWARTHYANIL,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to Substitutes

Hi @HaagseFrans,That's odd, can you get us a picture of what you're seeing? -EA Cade

4:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Subs on fut champs

Hi @UnbentBurrito15,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if t..

10:00 pm, April 14, 2020 Technical Issues

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EA_Cade replied to Sub accounts

Hi @JamieQ17,Can I get the PSN ID/Gamertag that can't connect? -EA_Cade

6:30 pm, March 4, 2020 Technical Issues

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EA_Cade replied to Stucked on 31 Aug 2024 - Career Manager

Hi @JoeCarioca1,That's odd, can you sim passed that date? -EA Cade

6:00 pm, June 23, 2020 Technical Issues

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EA_Cade replied to Stuck on loading screen

Hi @luka133153,What system is this happening on? -EA Cade

8:00 pm, June 9, 2020 Technical Issues

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EA_Cade replied to Stuck on connecting to the server

Hi @AdzfarShukry,Sorry to hear it. What system is this on? Can I get your Gamertag/PSN ID? -EA Cade

9:30 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Stuck on champions league

Hi @wolfmessi1,Sorry for the delay, were you able to get this sorted? -EA_Cade

9:30 pm, December 6, 2019 Technical Issues

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EA_Cade replied to Stuck on Hazard loading screen

Hi @YouriBos,Are you getting stuck at the hospitality settings screen by chance? Can I get a screenshot of this please? -EA_Cade

9:00 pm, December 17, 2019 Technical Issues

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EA_Cade replied to Stuck in two button layout

Hi @PastaPoes,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

3:00 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Stuck at ultimate team screen

Hi @ExKsl,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

7:30 pm, January 22, 2020 Technical Issues

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EA_Cade replied to Stuck at pre-match drill in My Career Mode

@biffakwok Hello! Is this happening before a specific match or all of them? Can you sim that match and try loading the next one? -EA_Cade

9:30 pm, March 22, 2020 Technical Issues

KBELD
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EA_Cade replied to Stuck at match loading screen

Hi @TTordia,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

11:00 pm, November 26, 2019 Technical Issues

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EA_Cade replied to Stolen points..2nd week straight

Hi @tNiNJAt_009,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

10:00 pm, March 20, 2020 Technical Issues

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EA_Cade replied to Stolen draft coins

Hi @toomz95,I'm showing that you redeemed a Single Player Draft token and it's waiting for you to pick the difficulty level. -EA_Cade Vi..

10:30 pm, December 14, 2019 Technical Issues

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EA_Cade replied to Still no access...

Hi @trenw,We have no way to manually unlock this on our side, you should unlock it normally through regular gameplay. -EA Cade

4:30 pm, June 23, 2020 Technical Issues

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EA_Cade replied to Still haven't been unsusspennded

@dardiiiacm Hiya. Any issue in regards to a banned or suspended account must be handled via http://bit.ly/ContactAccountDisputes. We cannot assist with a banned account over AHQ. ..

6:00 pm, January 7, 2020 Technical Issues

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EA_Cade replied to Still had no response to my case or several emails.

Hi @matthiasjosh95,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account sanction over AHQ. -EA Cade ..

6:30 pm, April 21, 2020 Technical Issues

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EA_Cade replied to Still Banned On FIFA 20 - TOS TEAM

Hi @iBruuuH,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Stamina of players drains fast

Hi @Vizini90,Are you using the overload ball side tactic? -EA Cade

7:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Stamina issues

Hi @Penco10,Are you using the Overload Ball Side tactic? -EA Cade

5:00 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Stamina drain bug

Hi @isamFUT,Are you using the Overload Ball Side tactic? -EA Cade

9:30 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Stamina

@mannyjr1990 I'm not seeing this behavior in my games, are you using a high press or something? Can you share what your tactics are set as? -EA_Cade

6:00 pm, November 11, 2019 Technical Issues

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EA_Cade replied to Squad turned into concept squad and cant undo..

Hi @stroobz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Squad battles disconnect

Hi @yeahyorite,I'm not seeing any issues at the moment with FIFA, are you still experiencing these disconnections now? -EA_Cade

9:30 pm, January 10, 2020 Technical Issues

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EA_Cade replied to Squad battles

Hi @Rahmanesy1,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

10:30 pm, March 3, 2020 Technical Issues

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EA_Cade replied to Squad Builder Challenge Concept Player Issue

Hi @sandsboygaming,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer ..

11:30 pm, November 20, 2019 Technical Issues

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EA_Cade replied to Sponsors FIFA 20

Hi @seboy55555,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade

5:00 pm, April 2, 2020 Technical Issues

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EA_Cade replied to Speed up lagging and other servers issue

Hi @Guteekk93,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to Speed up lag - unplayable game

Hi @timdadum,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..

2:00 pm, June 5, 2020 Technical Issues

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EA_Cade replied to Speed lag

Hi @mynameisearle85,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Speed Up lag PC

Hi @ydovgart,Where about are you located? Your best ping on this test is over 100ms which isn't great, but may be caused by simply being far away from the server you're connecting to for the test. ..

6:30 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Speed Up Lag PC

Hi @jukenukem1,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DM..

6:00 pm, December 13, 2019 Technical Issues

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EA_Cade replied to Sound, video and gameplay issue

Hi @sam_wallace147,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

10:00 pm, February 26, 2020 Technical Issues

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EA_Cade replied to Sorry there has been an error connecting to fifa ultimate team..

Hi @smoggiewolf,Give it a shot now. -EA_Cade

11:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to Sorry there has been an error connecting to fifa 20 ultimate team

Hi @Vassilounis,Give it a shot now please. -EA_Cade

11:00 pm, January 15, 2020 Technical Issues

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EA_Cade replied to Sorry an error occurred!! Web app

Hi @Heelal15,Have you tried clearing your browsers cache http://bit.ly/Clear_Cache_Browser? -EA_Cade

7:30 pm, January 22, 2020 Technical Issues

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EA_Cade replied to Someone help?

Hi @nivroki,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't reso..

6:00 pm, November 22, 2019 Technical Issues

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EA_Cade replied to Somebody logged onto my UT and deleted all my players.

Hiya!For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  ..

11:00 pm, December 26, 2019 Technical Issues

fOrma
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EA_Cade replied to Sombady quickselt my team

Hi @Buffalo_Wout06,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Sold RTTF Sancho for 27k

Hi @Liuhaonan4518,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer ma..

6:30 pm, November 26, 2019 Technical Issues

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EA_Cade replied to Soccer Aid team needs a 2nd kit

Hi @helli73,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread

2:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to Slow, laggy gameplay xbox one

Hi @Pavidcroborg,Hey there, can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade

9:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Slow, Leggy, Button Delay FIFA 20 DU Connection Dubai

Hi @akhtarmaitla,Sorry to hear it, what system is this happening on? -EA Cade

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Slow gameplay

Hi @Dr_ZoDiaC_ShOt,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Skill Games crashing

Hi @AntaliusAntooka,Sorry to hear this, can you try rebuilding your PS4 database http://bit.ly/PS4Safe_Mode please and let me know if that helps? -EA_Cade

11:00 pm, November 19, 2019 Technical Issues

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EA_Cade replied to Signing in for the first time

Hi @mtop123j,Can you provide the PSN ID you've created please? Alternatively, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade

4:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to Shouldn’t This be a 91 Rated Libertadores Valencia

Hiya @BeastyTank360 ,   Being looked into at the moment:     -EA Cade

9:30 pm, June 17, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.