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EA_Aljo replied to Getting disconnected in Fifa 20 Online Seasons9
Hi there, @InziOO7. When being on a wireless connection, you'll always be far more susceptible to disconnects and lag than being wired. If at all possible, it would be good to move to a wi..
4:00 pm, April 29, 2020 Technical Issues
EA_Aljo replied to Garbage Support
Hi there, @jlarosa10. It looks like an advisor has responded. When it comes to account recovery, that web form needs to be filled out with accurate information or we won't be able to grant..
5:30 pm, May 1, 2020 Technical Issues
EA_Aljo replied to Game performance
Hi there, @Jameslee1002. Can you get some video of this? I'm not quite understanding what the issue is. Thanks!
4:00 pm, April 9, 2020 Technical Issues
EA_Aljo replied to Game freezing
Hi there, @bigGucciso5a300. Can you try opening the ports for FIFA? THey're listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get s..
6:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to Game disconnect from server and gives Loss
Hi there, @seunfadimu. Did this happen just these 2 times or is it more frequent? Also, are you on a wired or wireless connection?
5:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Fut champs servers
Hi there, @omzy12345678 Are you only facing this in FUT Champions or does it happen in other modes as well?
5:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Fut champs disconnect made me lose
Hi there, @St3v3ngriff. I'm really sorry to hear about this. Was this the only time you disconnected or does it happen more frequently? Thanks!
7:00 pm, March 30, 2020 Technical Issues
EA_Aljo replied to Fut champions things
Hi there, @mimo1097. Did this happen in just one match or is it more frequent? Also, we've seen some success with opening ports when it comes to this issue. The ports you need to open are ..
3:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to Full 6 days no fifa
Hi there, @LeedsUFC1 Have you tried the steps listed below? Xbox:1. Close the game -> Go to the Xbox settings -> Network settings -> Advanced Settings -> Alternate..
4:00 pm, March 4, 2020 Technical Issues
EA_Aljo replied to Freeze connection fifa20
Hi there, @hhyyuii88777. When does this happen? Is it when you first start the game up and are trying to load the title screen?
9:00 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Fifa compainon app
Hi there, @mitchelln1c2. Be sure to check your spam/junk folders. Also, if using Gmail, check the Promotions tab. If you still can't find it, open a case with a live support advisor here:&..
4:30 pm, December 10, 2019 Technical Issues
EA_Aljo replied to Fifa Points Code Issue
Hi there, @m_lavelle11. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
8:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Fifa 20 error
Hi there, @aats87. Can you give me some more details? What happens when you try to play an online friendly match? Also, are you on a wired or wireless connection? If this just started happ..
4:30 pm, June 26, 2020 Technical Issues
EA_Aljo replied to Fifa 20 crashing
Hi there, @royden458. If you're experiencing the freezing issue that was reported this weekend, please try the steps below for the console you play on: Xbox:1. Close the game -> ..
10:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Fifa 20 Ultimate pack issues
Hello, @finnkeeffe. I can understand the frustration with this, but the pack is performing according to its probabilities.
4:00 pm, January 14, 2020 Technical Issues
EA_Aljo replied to Falsely transfer banned
Hello, @TrickShot06x. Please see this article for details on disputing action taken on your account: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accou..
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to FUT market banned - can i create a new squad or...?
Hi there, @Profetorum. You'll need to play on a different Xbox gamertag, PSN ID or Origin account. Depending on the platform you play on. You also can dispute the action taken on your acco..
10:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to FUT Games keep on disconnecting
Hi there, @ishan1089. I'm really sorry for the frustration with this. Let's start with the basics and see if we can get you to stop disconnecting. I'd like you to power cycle your equ..
3:30 pm, April 28, 2020 Technical Issues
EA_Aljo replied to FUT Champions connectivity error
Hi there, @scrappy1818. How frequently are you disconnecting from matches? Unfortunately, we can't modify records so there's nothing we can do about this particular match. The best we can ..
6:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to FUT CHAMPS DISCONNECT
Hi there, @reusson117. Was this the only time you've disconnected or does it happen more frequently? Unfortunately, we're not able to modify records so we can't do anything about the loss...
7:00 pm, April 13, 2020 Technical Issues
EA_Aljo replied to FIFA points
Hi there, @archee_orynbay. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. T..
6:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to FIFA 20 unable to connect to servers during game play
Hi there, @emcards. If you're still having trouble with this, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your P..
8:30 pm, April 9, 2020 Technical Issues
EA_Aljo replied to FIFA 20 NOT CONNECTING TO EA SPORTS, BLOCK SCENE WHEN TRYING TO CONNECT. HELP
Hi there, @TC7531Liverpool. Try connecting to a mobile hotspot. Then, switch back to your normal connection. That should get you past this.
4:00 pm, April 10, 2020 Technical Issues
EA_Aljo replied to FIFA 20 Full screen issue
Hi there, @UnstopableS_S. Have you checked the visual settings to see if Windowed mode is selected? Also, try taking a look at this thread for some other possible resolutions - https:..
5:30 pm, December 12, 2019 Technical Issues
EA_Aljo replied to Ea serves in game play
Hi there, @tenderstephen. I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, what system do you play on? Thanks!
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Ea servers
Hi there, @gladiuspagurus. This isn't something we have compensation available for, but we can go through some connection troubleshooting. We should do that if you're frequently disconnect..
4:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to EA servers
Hi there, @xX-Mosh45akes. Thanks for reaching out to us. I'll try to help get this resolved for you. First, are you playing on a wired or wireless connection?
3:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to EA fix your * game
Hello, @Jordan97wj. This should have been resolved with an update from last year. Are you sure you have the update downloaded? ..
12:30 pm, June 7, 2020 Technical Issues
EA_Aljo replied to EA Server disconnected and my squad battle match progress lost
Hi there @sujoydey18, Unfortunately, we're not able to add the points or modify your record. I'm very sorry Was this the first time it happened or do you disconnect frequently?
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to EA Please Fixxxx Serverrrr !!! :crying
Hi there, @MASTEROC7_IR. Can you run the UO Trace again and this time send 100 packets? Thanks!
3:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to Disconneting to main menu when there's a pause in FUT online games
Hi there, @maxdmc22. Let's see if we can find out why this is happening. First, can you tell me if you're on a wired or wireless connection?
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Disconnection after final whistle in draft
Hi there, @dorabu69. I'm sorry for the frustration! How frequently is this happening to you? Unfortunately, we don't have a way to modify records so we can't do anything about the loss. We..
3:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Disconnected after kick off in fut draft
Hi there, @MarioMaki99. Did you disconnect just once or does this happen with every match?
10:00 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Disconnect from ea server
Hi there, @rockysol10. I'm really sorry to hear this. Do you disconnect frequently or was this the first time?
10:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Did receive fifa points
Hi there, @Loutfy233. If you're still missing these points, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/n..
5:00 pm, February 25, 2020 Technical Issues
EA_Aljo replied to Daily objective bug
@dvban7 Try completing this online. I understand it may not say that it's required, but it's possible you still need to be online for it.
4:30 pm, January 15, 2020 Technical Issues
EA_Aljo replied to DISCONNECT ISSUES PLEASE RESPOND
Hello, @dwlb666. I'd be happy to go through some connection troubleshooting and try to find out what's happening. If that's not something you want to do, you can try contacting @EAHel..
5:00 pm, June 24, 2020 Technical Issues
EA_Aljo replied to Constantly DC's from servers
Hi there, @arthurbf42. Packet loss would be the culprit here. You're getting a very high amount of it. Do you play on a wired or wireless connection? Also, was this test run on the same co..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Connection.
Hi there, @Hollylanexo. I'll try to help find out why this is happening. First, are you on a wired or wireless connection?
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Coins
Hi there, @Matty_Reed19. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Tha..
4:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Champions edition
Hi there, @Charlesworth17. Those items should have been received when logged in to FUT for the first time. Try opening a case with a live support advisor here: http://bit.ly/EA_Contac..
8:30 pm, December 17, 2019 Technical Issues
EA_Aljo replied to Cant connect to Ea servers on console web app or mobile app
Hi there, @CaptnShaneo. I'm not seeing any issues with your account so it's possible this is a connection issue. What is the error that you're seeing?
9:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to Cant choose email for connecting ea servers
Hi there, @olelbis. It sounds like you're seeing an email on your account that you don't have access to. If that's the case, please see this article for some help: https://help.ea.com/en-u..
7:00 pm, February 18, 2020 Technical Issues
EA_Aljo replied to Can't play online with friends (FIFA 2020 PC)
@Smexor23 Can you check what your NAT setting is? It should be open or moderate. If it's strict, this can happen. Thanks!
4:30 pm, March 19, 2020 Technical Issues
EA_Aljo replied to Can't login to FUT -FIFA20 xboxone
Hi there, @noorylw. Are you still having trouble with this? We're currently experiencing an issue with our services and are working to get it resolved. Please keep an eye on @EAHelp o..
4:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Button delay unplayable
Hi there, @eggielfc. I'll try to help with this. First, are you on a wired or wireless connection?
4:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Button delay has messed this game up now.
Hi there, @Xvfl-nozza007. Normally, we can figure out why you're experiencing so much delay. If you decide to play again, I'd like you to power cycle your equipment with the following..
5:00 pm, February 21, 2020 Technical Issues
EA_Aljo replied to Been playing Fifa since 1996, this is my last year I bought this game.
Hi there, @etihan. I'm really sorry for all the frustration! Let's see if we can get this crash to stop happening. First, I'd like you to power cycle your equipment with the following..
5:00 pm, December 10, 2019 Technical Issues
EA_Aljo replied to Banned account - how to solve?
Hi there, @Enzissimo86. I took a look at your account. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They ..
5:00 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Ban my transfer market in fifa 20
Hi there, @Moataz-GiO. The only way to get assistance with banned accounts is by using the suggestions in this article: https://help.ea.com/en-us/help/account/information-about-banned..
9:00 pm, March 23, 2020 Technical Issues
