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EA_Cade replied to Can’t get any icon swaps players
Hi @eeefsf,Ill need more information than that to look at this, can you share any more information and the squads please? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Can’t connect to ultimate team not due to internet problems
Hi @Itz_brfc9,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Can’t connect to ultimate team PC since yesterday
Hi @Dardiii_ACM, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. -EA_Cade View in thread ..
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Can’t connect to servers
Hi @Omarrashid97,Sorry for the delay. Is this still happening? -EA_Cade
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Can’t connect to server
@jowanlouie1977 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
4:30 pm, April 5, 2020 Technical Issues
EA_Cade replied to Can’t connect to es servers as my email is no longer valid
Hi @1986born-in,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to Can’t connect to Ultimate Team
Hi @byPxL,You have an account issue blocking you from connecting, please reach out via @EAHelp on Twitter or http://bit.ly/EA_Contact_Us to have this issue addressed. -EA Cade..
9:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to Can’t connect to Fifa FUT 20 companion
Hi @Runner9110,Are you logging in with the information you're seeing in this post? -EA_Cade
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to Can’t connect to Fifa 20 ultimate team
Hi @jamiego26,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
10:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Can’t connect EA fifa 20 to switch
Hi @charob1111,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Can’t buy Fifa Points
Hi @ArhturWoodhouse,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..
3:00 pm, February 27, 2020 Technical Issues
EA_Cade replied to Can’t activate profile
Hi @ygorcomy,This is the English Answers HQ board, can you please fully translate the text in your image so we can better assist? -EA Cade
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Can’t Find My Packs FIFA 20
Hi @Johnwesleyjdub,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Can´t link my ea account with twitch
Hi @ThisIsPremix,That usually means you're linked up already, please reach out to us via http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can look at your account and get this resolved. ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Cant verify my fifa 20 ea account on xbox one to connect to online servers
Hi @oAviii,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make ..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Cant login to Ultimate Team
Hi @serkanyil,Sorry for the wait. Is this still happening? -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Cant login
Hi @shaky0000,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
9:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Cant find my fut players in club
Hi @Sondren1123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Cant enter fut and seasons
@Sportingxyz Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
9:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to Cant connect to ea servers
Hi @fasheeg,Are you being prompted to login or verify your account at this point? -EA_Cade
10:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to Cant connect to EA servers
Hi @Damonkef789,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Cant buy players suddently!?
Hi @gamestop435,That sounds like you hit a form of bot detection, this isn't something we can unlock manually for you I'm afraid. You'll want to play games and stop attempting to search for a bit to u..
10:00 pm, November 13, 2019 Technical Issues
EA_Cade replied to Cant buy on the market
Hi @ChefeMaximo,Were you placing a lot of bids before this happened? It sounds like a form of bot detection to me. -EA_Cade
5:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Cannot connect to EA Server for FIFA20 but can play online for other games on PS
Hi @kutchika,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:30 pm, March 12, 2020 Technical Issues
EA_Cade replied to Cannot connect to EA Server
Hi @SMUsamage80,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can't verify EA account
@NAGLED14 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Can't save personal settings or set active profile - can't play!
Hi @gore_org,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Can't play online friendlies in fifa or fut20
Hi @Anarki301,Most of the time this is an IP conflict where one of your ISP's has assigned an IPv6 address to you that doesn't play well with IPv4. I would recommend setting up a Static IP to your con..
3:30 pm, January 17, 2020 Technical Issues
EA_Cade replied to Can't play FIFA 20 online with EA child account on Xbox one
Hi @gro1900,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Can't login to EA servers
Hi @auzieebaba, @danedrums,Sorry for the delay. Are you still seeing this issue? -EA Cade
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Can't find opponents on FIFA 20 NINTENDO SWITCH
Hi @Harikira007,Sorry to hear it, taking a look at the Switch version at the moment and I'm seeing thousands of players currently online, are you still having this issue? -EA_..
1:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to Can't find game on Pro clubs after update
Hi @oliverh4444,What system is this happening on? -EA Cade
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Can't contact ea support
Hi @cewee19,I would recommend reaching out via Twitter at @EAHelp with your case number so they can check the status of this for you. -EA_Cade ..
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Can't connect to ultimate team since start off the game launch on
Hi @pdreede111,Sorry for the delay, are you still seeing this activity now? -EA_Cade
2:03 am, November 11, 2019 Technical Issues
EA_Cade replied to Can't connect to ultimate team since start off the game launch
Hi @pdreede111,Sorry for the delay, are you still seeing this activity now? -EA_Cade
2:30 am, November 11, 2019 Technical Issues
EA_Cade replied to Can't connect to ultimate team servers
Hi @duttyfingerz,If you're hitting bot detection you're making vast amounts of bids in a short time frame, I cannot go into the specifics of this feature for security reasons but there's nothing more ..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to Can't connect to the ea servers
Hi @grenadz32,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
3:30 pm, January 3, 2020 Technical Issues
EA_Cade replied to Can't connect to Ea servers
Hi @sjvaughan82, @Logeyy1923,I'm not showing any connectivity issues during this time - where are you located? -EA Cade
3:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to Can't connect to EA servers on FIFA20 - PS4
Hi @TheRonny93,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Can't connect companion app to my game (switch)
Hi @hugelaar,The Switch version of FIFA 20 does not have access to the Web or Companion apps at this time. -EA Cade
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Can't complete FUT Friendlies objective
Hi @MEIKLE3,That's odd, can you get us a video of this by any chance so I can get this looked at? -EA Cade
6:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Can't Play Friendly with My Friends
Hi @19gg03,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Can't Log in to FUT 20 Web App
Hi @AdamNickly,Sorry for the delay, is this still happening? -EA Cade
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Can non repeatable sbcs be reinstated if your player gets quicksold?
Hi @TheSYDproject,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Campanion App transfer list error
Hi @OxChronosxO,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mark..
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to CHAMPS WINS NOT COUNTING
Hi @Ryski2003,I'm showing you've played 9 and won 2 of them on our side. This would appear to be correct. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to CAPTCHA server error FIFA 20
Hi @valter-ruben,What system is this happening on? -EA Cade
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Bug In loading screen training player - Carreer Fifa
@maslox31 Sorry to hear that, what platform is this happening on? -EA_Cade
7:30 am, February 29, 2020 Technical Issues
EA_Cade replied to Both teams wearing the same colour kit
Hi all, There are three kits that I know of with this issue that are being investigated: Ramadan, Bob Marley and No Room For Racism.I would advise changing your kits from these in the meantime. ..
3:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Blocked my account
Hi @bougatsas1992,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:30 pm, March 26, 2020 Technical Issues
