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EA_Cade replied to Constantly freezing or getting disconnected online

Hi @Pushmipuli,You'll want to reach out to your ISP on this one, you have a 1000ms ping to your router which is indicative of an overall network problem. That first hop should never be above 2ms in an..

4:00 pm, April 10, 2020 Technical Issues

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EA_Cade replied to Constantly disconnecting since the game launched!

Hi @shaheen756,Sorry for the delay! The issue that troubles me on your pathping and traceroute is that your speed is fine throughout, you just reach a point where you can just no longer connect to us...

5:30 pm, November 11, 2019 Technical Issues

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EA_Cade replied to Constant speed up lag in every single game

Hi @JoshEll2002,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..

5:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Connectivity Issue

Hi @SneakyTurtle2023,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..

10:00 pm, March 3, 2020 Technical Issues

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EA_Cade replied to Connection problem

Hi @LoonJek123,Sorry for the delay, is this still happening? -EA_Cade

7:30 pm, December 10, 2019 Technical Issues

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EA_Cade replied to Connection issues in Coop season

Hi @Alattiyat,Sorry to hear it, what system is this happening on? -EA Cade

7:00 pm, June 18, 2020 Technical Issues

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EA_Cade replied to Connection

Hi @Jensen11233,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..

9:30 pm, December 13, 2019 Technical Issues

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EA_Cade replied to Connecting to EA Servers

Hi @kanabardev,What system is this happening on? -EA Cade

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Conmebol squad did not get credit for Icon Swaps objective

Hi @PhanTastik377,I believe this objective requires the players to be from the CONMEBOL event, the ones that say "CONMEBOL LIBERTADORES" in the league on the item. -EA_Cade

2:00 pm, March 14, 2020 Technical Issues

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EA_Cade replied to Completed two objectives and never received rewards

Hi @emilioernestog,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Companion website login issue

Hi @Avishah16,Sorry for the delay, are you still having this issue? -EA Cade

2:30 pm, July 2, 2020 Technical Issues

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EA_Cade replied to Companion login issue

Hi @sdcavalentine,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...

6:30 pm, June 30, 2020 Technical Issues

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EA_Cade replied to Companion app selected wrong player in transferlist

Hi @13bradster,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

11:00 am, November 11, 2019 Technical Issues

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EA_Cade replied to Companion app sbc not working

Hi @diebalu,Is this still happening? -EA_Cade

6:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to Companion app really laggy

Hi @Enzy786,Are you on IOS by chance? This is being looked into at the moment for the latest IOS update. -EA Cade

6:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Companion App crashes

Hi @Mighty_Limacide,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer ..

3:30 pm, January 9, 2020 Technical Issues

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EA_Cade replied to Companian app

Hi @lvREPTARvl13,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..

11:00 pm, December 3, 2019 Technical Issues

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EA_Cade replied to Colour Blind and Ref's kit.

Hi @Snoopgeorgio,Sorry to hear it. The Bob Marley kit, Ramadan kit and the No Room for Racism kit are all being looked into at the moment for this reason. -EA Cade

3:00 pm, June 11, 2020 Technical Issues

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EA_Cade replied to Coins not added

Hi @maomar711,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Coins are hacked

Hi @joepiert,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Coin rules

Hi @hedayatiorm, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

2:30 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Code redeemed no pack rec

Hi @markeaton13,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, April 2, 2020 Technical Issues

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EA_Cade replied to Code

Hi @Maccachappie1,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3..

8:30 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Claimed packs disappeared

Hi @gondanieldegal,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, December 21, 2019 Technical Issues

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EA_Cade replied to Chat

Hi @Johnleahy,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..

8:30 pm, April 22, 2020 Technical Issues

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EA_Cade replied to Change passwird on fifa 20

Hi @reecemc29,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..

4:30 pm, December 28, 2019 Technical Issues

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EA_Cade replied to Change Club Name

Hi @rassegee,Why exactly did you need to delete your club to fix an error? You cannot change the name of your club more than once this year. -EA Cade

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Champs connectivity

Hi @Duckett1994,Sorry for the delay, I was out of office. Was this resolved? -EA_Cade

3:30 pm, February 4, 2020 Technical Issues

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EA_Cade replied to Champions edition Gold packs

Hi @theMat1993,   That promotion has now ended, you can see more information regarding this here.  -EA Cade

4:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Case# 54865369 resume

Hi @cjx7chmqvc98pvhv,Sorry for the delay, is this still happening? -EA_Cade

5:30 pm, January 14, 2020 Technical Issues

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EA_Cade replied to Career mode skill moves bug still present

Hi @Jabron_T,We cannot modify existing save files, you'll need to create a new save for this to take effect. -EA_Cade

5:30 pm, December 5, 2019 Technical Issues

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EA_Cade replied to Career mode pregame overlay won’t go away

Hi @Dosanthemum,What system is this happening on? -EA_Cade

7:00 pm, March 19, 2020 Technical Issues

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EA_Cade replied to Career mode player characteristics missing

Hi @amgooner,I've merged your threads together for ease of access. Thanks for reporting this, I'll see that it gets to the right teams for investigation. -EA_Cade

2:30 pm, February 22, 2020 Technical Issues

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EA_Cade replied to Career mode loan player list bug

Hi @McMuffin2013,Are you getting any type of error message/crash when this happens? Does this happen in more than one Career save? -EA_Cade

4:30 pm, December 28, 2019 Technical Issues

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EA_Cade replied to Career mode bug

Hi @Anna123Cutie,This issue should be resolved as of Title Update 5, are you using a save file that was created pre-patch? We cannot modify your career mode saves retroactively on our side. ..

5:30 pm, December 5, 2019 Technical Issues

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EA_Cade replied to Career mode - no longer selected.

Hi @John_Clipbored,How long in game has this been going on? -EA_Cade

7:00 pm, March 19, 2020 Technical Issues

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EA_Cade replied to Career Mode: UCL / UEL Crash Rest of World

Hi @jtleake,This is a known issue that's being looked into at the moment. -EA_Cade

3:00 pm, January 3, 2020 Technical Issues

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EA_Cade replied to Career Mode Issues Megathread

Hey all,    This thread was created back in September to be a centralized location to provide feedback on FIFA 20's Career Mode. With the release of various fixes and tweaks over the 6 ..

4:30 pm, November 22, 2019 Technical Issues

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EA_Cade replied to Career Crashing Everytime

Hi @MiGHT-TV,Are you able to launch a different career mode save without it crashing or is it just this save that's doing this? -EA_Cade

5:00 pm, December 20, 2019 Technical Issues

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EA_Cade replied to Captcha entry required to log into EA account FIFA 20

Hi @1057185,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

5:00 pm, March 12, 2020 Technical Issues

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EA_Cade replied to Captcha Verify Error

Hi @mrsmeds99,Sorry for the delay, is this still happening? -EA Cade

7:00 pm, March 31, 2020 Technical Issues

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EA_Cade replied to Captcha Service Error

Hi @Berkoj2000,Sorry to hear it, is this still happening? -EA_Cade

6:30 pm, December 21, 2019 Technical Issues

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EA_Cade replied to Can’t use the app

Hi @SjansPanther38,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. ..

5:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Can’t sell fut 20 players

Hi @haringarach1111,Are you doing this in the app or on the console? If you're on the app can you try connecting on the console to resync the account? -EA Cade

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to Can’t see the position of a player in a pack.

Hi @Husnabaset100,What platform are you playing FIFA on? This sounds like something you would need to adjust in the system settings. -EA_Cade

2:30 pm, December 6, 2019 Technical Issues

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EA_Cade replied to Can’t return player to club or quick sell

Hi @sk8death27,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to Can’t play fifa 20

Hi @mikelibanez8,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..

7:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Can’t log in to Online ??? The email address for verification is not mine

Hi @Gillam1388,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

11:00 pm, February 8, 2020 Technical Issues

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EA_Cade replied to Can’t link ea to psn because I don’t receive security code email

Hi @jordiramos2,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..

9:30 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Can’t get in contact to ea help desk

Hi @Kj_Huey0320,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..

2:30 pm, April 17, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.