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EA_Cade replied to FUT Champions - wins not given

Hi @chocolatetruffle,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FUT CHAMPIONS REWARDS

Hi @FIDODIDOkhl,Showing you collected them 2 minutes after this post. -EA Cade

4:30 pm, June 4, 2020 Technical Issues

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EA_Cade replied to FUT CHAMP BUG??

Hi @plachtacek,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

4:30 pm, March 27, 2020 Technical Issues

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EA_Cade replied to FUT 20 web app

Hi @xxBELIKEALEXxx,It looks like you're logging in on the wrong account, if you're logging in with the same information as you are here - there is nothing on this account. See the post here for more i..

10:30 pm, December 17, 2019 Technical Issues

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EA_Cade replied to FUT 20 cannot connect

Hi @sameermalikshaik,Sorry for the delay, is this still happening? -EA Cade

3:00 pm, April 2, 2020 Technical Issues

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EA_Cade replied to FUT 20 account hacked and stolen

Hi @LThalassites,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to FUT 20 Friendlies Issue

Hi @zelziusch,That usually indicates an issue with your privacy settings or that one of you is on IPv6. If you can matchmake with randoms but not that friend specifically one of you is on IPv6 and nee..

5:30 pm, February 20, 2020 Technical Issues

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EA_Cade replied to FUT - Signed a player, not appeared in Squad

Hi @MCGribble2,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

6:30 pm, June 30, 2020 Technical Issues

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EA_Cade replied to FIWC

Hi @sa3d-75,Sorry to hear it, do you recall when you achieved this? -EA_Cade

3:00 pm, February 28, 2020 Technical Issues

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EA_Cade replied to FIFA20 not responding to control settings

Hi @AMANIAF36,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

6:30 pm, January 15, 2020 Technical Issues

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EA_Cade replied to FIFA20 no sound and dark screen on last update.

Hi @Xedroz33,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

7:30 pm, January 22, 2020 Technical Issues

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EA_Cade replied to FIFA20 keep crashing since new update

Hi @SCA_packmanch,Are you scoring from a cross when this happens by chance? We're tracking an issue with that at the moment. -EA Cade

3:00 pm, April 2, 2020 Technical Issues

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EA_Cade replied to FIFA20 SBC Issue

Hi @KelvinShi0327,If you completed the League SBC before the new player was available yesterday at 6 PM GMT you won't be able to pick him, this is the same across all League SBC's. ..

3:00 pm, February 20, 2020 Technical Issues

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EA_Cade replied to FIFA20 :Can't play with a friend online we both have PS4 pro :(

Hi @Lugstar1,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..

8:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to FIFA ultimate transfer

Hi @AlexKraven89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to FIFA soundtrack/music off

Hi @Bakunin1876,Try deleting the file called Personal Settings inside the Customise - Profile - Delete menu and let me know if this persists please. -EA_Cade

5:00 pm, November 13, 2019 Technical Issues

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EA_Cade replied to FIFA download bug

Hi @GerakisRz3,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, April 2, 2020 Technical Issues

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EA_Cade replied to FIFA disconnected FUT weekend league

Hi @abc1247671195,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

5:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to FIFA compensation

Hi @zkdl1092,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

4:00 pm, June 11, 2020 Technical Issues

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EA_Cade replied to FIFA Freezing during offline & Online gameplay. Fix needed.

Hi @Bolty3108,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..

8:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to FIFA Disconnecting 1/31/2020

Hi @ModLegendary,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

6:30 pm, January 31, 2020 Technical Issues

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EA_Cade replied to FIFA DID NOT GIVE MY PACKS

Hi @FB1907KAAN1998,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to FIFA Connectivity 1/31/2020

Hi @ModLegendary,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

8:30 pm, January 31, 2020 Technical Issues

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EA_Cade replied to FIFA 20- can’t connect to ea servers

Hi @pp421991,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

11:00 pm, December 3, 2019 Technical Issues

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EA_Cade replied to FIFA 20 wont let me invite a friend to game, option is shaded out?

Hi @cdcjunior,What system is this happening on and where are you inviting them from? -EA Cade

4:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to FIFA 20 in PS2 does not connect to EA Servers

Hi @rollin1985,Can you try connecting via a hotspot by chance? It sounds like something is blocking you where the EA TOS would normally pop up, connecting via a hot spot or a different ISP has resolve..

3:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to FIFA 20 freezes ingame

@Tommeke10111996 Hiya, I'm not seeing any similar reports of this a the moment. Can you get us a video of this happening by chance? -EA Cade

12:00 pm, April 5, 2020 Technical Issues

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EA_Cade replied to FIFA 20 connecting to EA servers freezes

Hi @cuero_terco,Can you try connecting via a hotspot by chance? It sounds like something is blocking you where the EA TOS would normally pop up, connecting via a hot spot or a different ISP has resolv..

3:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to FIFA 20 account was banned for no reason. My account has nothing valuable, why?

Hi @qiruidai,Your account looks to be waiting on you to contact us so we can resecure it, it was only banned to protect it from the unauthorized users.Please reach out to an advisor here http://bit.ly..

6:00 pm, June 4, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Voice chat

Hi @Jam1eY0ung,It used to be, but this was disabled in FIFA 18 I believe. -EA Cade

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Verification

Hi @ferdzzzzz,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..

4:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to FIFA 20 VIP Club

Hiya @ULKA-Tely That program is run by PlayStation, you may want to reach out to their support team on this one. -EA Cade

3:30 pm, June 27, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Ultimate team menus constantly freezing

Hi @nrs929,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

6:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Ultimate Freezes PC

Hi @Kurtz_Darny,Is this happening in FUT or Pro Clubs? Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers instal..

11:00 pm, November 14, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Transfer Market Ban

@Githers Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned or suspended account over Answers HQ. -E..

10:00 am, November 19, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Stuck in pre match training

Hi @OmageC,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this persi..

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Squad Battles Win to Loss

Hi @JUVE1987ADP,That's odd, did you happen to notice if the loss actually recorded in your W/L/D record? Has this happened since? -EA_Cade

3:00 pm, December 21, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Screen Flickering

Hi @Eminent_1999,Odd, have you tried the steps in this thread? https://answers.ea.com/t5/Technical-Issues/Fifa-20-PC-SCreen-flickering/td-p/8442908 -EA Cade

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20 SPEED UP LAG

Hi @FRF83,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing ..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to FIFA 20 RANDOM BAN

Hi @AltmerS,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PS4 stuck at connecting to ea servers.

@threeredbulls Hiya, is this still happening? -EA_Cade

9:00 am, January 29, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PS4 incorrect email address

Hi @Flamefun,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

9:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to FIFA 20 ONLINE SEASONS CONSISTENT LAG

Hi @Gilloociraptor,If you look at hop 6 on your UO Trace you shoot up 100ms and you lose 10% of the data sent. This is happening before you reach EA servers, I would share these results with your ISP...

4:00 pm, April 17, 2020 Technical Issues

G9ith
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EA_Cade replied to FIFA 20 My over half of FUT team has gone Missing...

Hi @Fatboy_Knogger,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

9:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to FIFA 20 KEEPS FREEZING AND STUTTERING FOR ME BOTH ONLINE AND OFFLINE

@vishnupradhan In addition to what @MadRedPirahna said, Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. ..

2:30 pm, June 27, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Freezing mid game

Hi @chromecorleone21,What system is this happening on? -EA Cade

2:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Exits to Desktop with No Error

Hi @mrbluezmanvx9,Sorry for the delay, is this still happening? -EA_Cade

10:30 pm, March 3, 2020 Technical Issues

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EA_Cade replied to FIFA 20 EA connection

Hi @BlackEagle844,What system is this happening on? -EA_Cade

3:30 pm, January 3, 2020 Technical Issues

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EA_Cade replied to FIFA 20 Dempo-Black Screen

@dynamo-fanKyiv wrote: @EA_DarkoI finally launch FIFA 20 Demo! Just install these Windows updates: KB3000850, KB3003057, KB3014442, KB4512938, KB3172614. You may use WSUS Offline Update (method b..

8:00 pm, November 19, 2019 Technical Issues

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EA_Cade replied to FIFA 20 Crashing - PS4/Xbox One

Hey all. We're tracking this on our side now.If you're experiencing this please respond here with the following information so we can get this resolved:   PSN ID/Gamertag Platform ISP   Shou..

8:00 pm, February 28, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.