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EA_Cade replied to Futmas De Gea - crashing game
Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Futchamps problem
Hi @GoEnzoHD,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
8:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Futchamps disconnect
Hi @xXMOZZAXx0,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Futchampions rewards are missing.
Hey all, I'm showing that they went out about 45 minutes after this post was made. -EA Cade View in thread
2:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fut sqaud update
Hi @BaraSquad,Sorry to hear it, what system is this happening on? -EA_Cade
7:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Fut matches freezing, then really bad speed up lad! Unplayable
Hi @shaft7africa,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by ..
10:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Fut coins
Hi @BradWinz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fut champs wins not counting
Hi @Charlezpander,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:00 pm, February 22, 2020 Technical Issues
EA_Cade replied to Fut champs wins
Hi @beesben,I'm showing you're correctly on 13 wins. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replaye..
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champs not showing correct wins
@yoshiwara_club Thanks, I've pulled your FUT data on my side and everything matches up with 11 wins with 20 games played. It sounds like this was just a disconnected gameplay session. ..
7:30 am, June 8, 2020 Technical Issues
EA_Cade replied to Fut champs is a joke this weekend
Hi @robpaperscissors,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champs hasnt worked this week
Hi @Ljlgooner,I'm showing that you redeemed access during last weekends FUT Champions and played no games. Please remember that there is a 24 hour grace period once the competition starts to redeem ac..
4:30 pm, June 26, 2020 Technical Issues
EA_Cade replied to Fut champs disconnect
Hi @downtown023,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Fut champs
Hi @Ceeezzzzz,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Fut champions server
Hi @ShaneelP, Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fut champions rewards
Hi @Antakya88,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to Fut champions DC
Hi @gala1905lion,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fut champ disconnected
Hi @Bustyballers,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champ
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Neder..
5:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Fut Champs Lost Connection
Hi @llmikadoll,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Fut 20 draft issue
Hi @kielyons85,This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Fur champs
@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
11:30 am, December 6, 2019 Technical Issues
EA_Cade replied to Fullscreen game-breaking bug
Hi @LO_GRC10,Sounds like you have some kind of notification popping up, can you try a http://bit.ly/Clean_Boot to see if this persists? -EA Cade
7:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Friendly online matcha connection lost (CO working)
Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to your console..
6:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Freezing after game and kicking out of UT
Hi @surge_god,I'm sorry to hear this Has this only started today? -EA_Cade
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Franchise ban for nothing
Hi @sadalczyk,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Fix my game my controller is not working on my PC
Hi @aliamloka20202,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if th..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to First owned prem teams game wins not registering
Hi @BabyTLaws87,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fifa20- The ea servers are not available at this time
Hi @liongikng,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
2:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to Fifa20 verification code error.
Hi @anwild23,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fifa20 transfer ban my account
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
8:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa20 pro clubs
Hi @Vaniajason,Is this happening every time? Have you tried changing your kit/boots? -EA Cade
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Fifa20 online lagging
Hi @nattiy,You can try the steps here http://bit.ly/ConnectivityBTS in case this is a local problem. But I would also encourage you to be mindful that much of the world is under quarantine at the mome..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa20 on my Switch cannot login to EA servers
Hi @raisedfenix,Not seeing any outages, are you still seeing this issue? -EA_Cade
9:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Fifa winning match
Hi @pingu1014,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Fifa unable to retrieve account information
@iactualwannadie Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with this issue over AHQ. -EA_Cade ..
9:30 am, March 17, 2020 Technical Issues
EA_Cade replied to Fifa ultimate team players
Hi @Dazlayla15,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Fifa ultimate team not loading
Hi @JHarveyyyy,This should be resolved now. Still seeing this? -EA Cade
3:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Fifa service is disgusting
Hi @olelbis,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Fifa redeem points
Hi @lfcOG11,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Fifa problems
Hi @athman_2408,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..
9:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Fifa points with ps4 plus subscription
Hi @MJOvens92,I believe in the offer it says it can take up to 2 weeks for them to appear on the account. PlayStation support (http://bit.ly/ContactPSChat) would know more on this however as this is t..
3:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Fifa points
Hi @Boski_L1,Hello! You'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter for this one.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Fifa keeps freezen
Hi @urubeast,Sorry to hear it, what system is this on? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Fifa deadline day freeze in career mode
Hi @ickybo100,That sounds like a corrupted save file, what system is this on? -EA Cade
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fifa crashed on my last WL game
Hi @DeathWillRemain,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
10:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa companion app
Hi @FORZAFANTIC123,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fifa code bug
Hi @voxito12,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, February 7, 2020 Technical Issues
EA_Cade replied to Fifa banned account
Hi @andrejrefresh,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fifa Points not received
Hi @benedictojmsb,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
