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EA_Cade replied to cannot connect to ea server after weekend league win, and get a lose , again

Hi @general-mps,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

4:00 pm, April 3, 2020 Technical Issues

07liv
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EA_Cade replied to can't connect ultimate team whit banned msg

Hi @fifaplayere16,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..

4:30 pm, March 17, 2020 Technical Issues

MPsZU
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EA_Cade replied to can't connect to EA servers FIFA 20

Hi @Modon69,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on..

6:30 pm, April 21, 2020 Technical Issues

XDfNb
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EA_Cade replied to can this pc run the game?

@Foughhh Is correct. You shouldn't have any issues running the game on that setup, but I'm not sure about hitting 60 FPS on the GTX 750. -EA_Cade

5:00 pm, December 11, 2019 Technical Issues

2a9TB
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EA_Cade replied to can not access ea support, only have phone option and im not in us/canada

Hi @mansyno,I would recommend reaching out at @EAHelp on Twitter in this case. -EA_Cade

5:00 pm, February 5, 2020 Technical Issues

1wzVs
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EA_Cade replied to camera bug help

Hi @Versyta123,Hiya, what stadium is this happening in? Does it persist if you change the stadium? -EA_Cade

6:30 pm, February 8, 2020 Technical Issues

aBXE5
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EA_Cade replied to blurry players

Hi @Predfighter,That's odd, can you get us a video or a screenshot of this happening? -EA Cade

8:00 pm, April 4, 2020 Technical Issues

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EA_Cade replied to banned for no reason

Hi @xxFlyingSheepxx,The team at http://bit.ly/ContactAccountDisputes are the only ones who can have this issue addressed.We cannot assist with a banned account over AHQ. ..

2:30 pm, February 20, 2020 Technical Issues

6kesz
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EA_Cade replied to ban problem

Hi @Bombsshell,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

10:00 pm, April 16, 2020 Technical Issues

vX6wH
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EA_Cade replied to an ongoing case

Hi @mikedesmet,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received,..

3:00 pm, April 1, 2020 Technical Issues

CFpqi
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EA_Cade replied to an error occurred downloading the fut squad update. please try again

@HiddenMatrix77 Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

6:30 pm, June 3, 2020 Technical Issues

dqsA6
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EA_Cade replied to account opened from

Hi @Rabi3ZHQ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:00 pm, April 21, 2020 Technical Issues

ovHSg
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EA_Cade replied to a "Coin Distribution Ban" That isn't valid, and not resolved for 6 weeks.

Hi @SmoothTheOneXbox,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.No one via the call centers, chat or email can assist with a banned account, only the T..

7:00 pm, February 25, 2020 Technical Issues

oUPI5
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EA_Cade replied to [PC] FIFA 20 crashing on launch with DirectX error

Hi @AkameGaChill,You mentioned that you've updated the drivers, have you tried rolling them back to a time when this didn't occur? -EA Cade

6:00 pm, June 2, 2020 Technical Issues

76TMN
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EA_Cade replied to [Manager Career Mode]Lost all signed transfers between 1st and 2nd season

@kaadji81 Thanks so much for all the information you've provided, I've sent this up to the game team for investigation and I'll let you know when I get more info. -EA_Cade

7:30 pm, December 18, 2019 Technical Issues

IEU6d
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EA_Cade replied to [Asia - PS4] - Closed the game and now have countdown timer

Thanks to everyone who provided feedback while this was being investigated by EA and Sony. This issue was confirmed as resolved by Sony on 11/17, as such this thread is now closed. ..

2:30 pm, December 11, 2019 Technical Issues

MC2S6
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EA_Cade replied to Zaniolo academy challenge

Hi @eccy89,Hiya, if you can get me a screenshot showing that you've not gotten credit for this as well as a the end of match screen showing the goal and assist I can get this sent up for investigation..

5:30 pm, February 13, 2020 Technical Issues

lsjMV
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EA_Cade replied to Your match is currently under review

Hi @Jerome1RooTs,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

6:00 pm, January 14, 2020 Technical Issues

bvgyh
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EA_Cade replied to Xp not registering

Hi @brentonphill84,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, April 22, 2020 Technical Issues

HmWC2
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EA_Cade replied to Xbox Controller random movement and freezing

Hi @El_Yeti_Cubano,We do support Microsoft made Xbox One and 360 controllers on PC, I'm not seeing any similar reports of this behavior however.Have you tried updating the driver for the controller? ..

2:30 pm, April 17, 2020 Technical Issues

Qnb8X
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EA_Cade replied to Wrong version pulled in packs

Hi @Re1sf1fa,Thanks for reaching out. Taking a look into this now. -EA Cade

5:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to Wrong rewards / division rivals

Hi @dogukankoss,Did you go up a full Division this week? If you started the week in Division 5 and then promoted to Division 4 your rewards are capped at the highest Division 5 reward tier. ..

3:00 pm, June 11, 2020 Technical Issues

twa7h
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EA_Cade replied to Wrong quick sell

Hi @haziem55,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:00 pm, December 11, 2019 Technical Issues

PA1qr
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EA_Cade replied to Wrong purchase due to market malfunctions

Hi @pascalonegames,We have never been able to replicate an issue with listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the transfer market we wo..

4:00 pm, April 29, 2020 Technical Issues

5ZsRf
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EA_Cade replied to Wrong login email verification Fifa 20

Hi @KevKipYT,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..

6:30 pm, February 6, 2020 Technical Issues

OdxRG
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EA_Cade replied to Wrong fully Banned by EA twice this year.

Hi @redds212,Your account was banned for activity that took place while it was outside your control, please contact an advisor here http://bit.ly/EA_Contact_Us to resecure the account so it can be rea..

2:30 pm, June 9, 2020 Technical Issues

2IRAi
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EA_Cade replied to Worse connection in friendlies than rivals

Hi @spoopynat,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

2:30 pm, June 2, 2020 Technical Issues

MyDjU
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EA_Cade replied to Won’t let me connect to eas fc servers

Hi @ApexCreatures,That's really odd. Can you try connecting via hot spot and let me know if that lets you in? You would only need to do this once if it's related to the issue I'm referring to. ..

5:00 pm, March 5, 2020 Technical Issues

C930L
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EA_Cade replied to Won’t allow me to play online and email address is not one I even recognise.

Hi @Shaggers9,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..

6:30 pm, April 21, 2020 Technical Issues

yegYQ
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EA_Cade replied to Wont let me sign into my correct email for the fifa 20 game

Hi @rhettpaul1,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..

7:00 pm, April 18, 2020 Technical Issues

ADqFS
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EA_Cade replied to Won a draft match 5/0 then while going back to menu, game says i disconnected

Hi @CBCB_dRk,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player..

7:00 pm, April 21, 2020 Technical Issues

4A5uY
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EA_Cade replied to Why the power shot (L1 button) freekick doesn't work in pro club?

Hi @Alanfbm1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the file called Online Pro 1. Then let me know if this persists? ..

2:00 pm, June 10, 2020 Technical Issues

OdoYE
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EA_Cade replied to Why is there an "@emltmp" email on my verification page for online options???

@Carlosdeguzmanjr Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..

2:30 pm, November 30, 2019 Technical Issues

iUpgc
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EA_Cade replied to Why is the commentary language option not highlighted on my FIFA 20

Hi @cmornny,Sorry for the delay, is this still happening? -EA_Cade

2:30 pm, February 20, 2020 Technical Issues

DasbC
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EA_Cade replied to Why did my FIFA points recharge successfully, but did not recharge to the accoun

Hi @dantejason,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:30 pm, January 4, 2020 Technical Issues

CUex4
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EA_Cade replied to Why did I get banned from the transfer market?

Hi @markmira14,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

5:00 pm, April 16, 2020 Technical Issues

YSGJx
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EA_Cade replied to Why arent position modifiers recognised as being in my club?

Hi @DazDobbie,Can you get me a screenshot of this please? -EA Cade

6:00 pm, June 23, 2020 Technical Issues

SB03i
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EA_Cade replied to Why am I being blocked by the trading market

Hi @jdmzhino,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..

5:30 pm, February 8, 2020 Technical Issues

HsXn5
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EA_Cade replied to Where can I find match history?

Hi @danglory19,Not currently available, I'll pass this up to the right teams though! -EA_Cade View in thread

4:00 pm, March 17, 2020 Technical Issues

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EA_Cade replied to When will my headliner mertens get his updgrade?

Hi @Felix_86_Scorpio,The FIFA team are aware and working on this now. I expect this upgrade will happen alongside the new TOTW. -EA Cade

9:30 pm, June 27, 2020 Technical Issues

5baHt
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EA_Cade replied to When i try to verify my account on fifa ea servers it comes up with a d

Hi @Envy_larry,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

2:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to What’s the issue please!?

Hi @BenGrigg5,I'm not showing any connection issues around the time you posted this. Your account did play matches but I'm showing you got points for all of them. Can you clarify what you meant by hav..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to What's is the solution of block transfer in fifa 20

At the moment the following languages are supported on Answers HQ:    English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Nederlands I..

10:00 pm, June 4, 2020 Technical Issues

VOQgT
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EA_Cade replied to What is this? SOMEONE PLEASE HELP 😭😭

Hi @Jneff5,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  ..

11:00 pm, November 26, 2019 Technical Issues

daL93
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EA_Cade replied to What is reaolved

Hi @aboibrahim0,According to that message, this ban will not carry over to FIFA 21 as it only applies to the current game. -EA Cade

7:00 pm, June 18, 2020 Technical Issues

mekP4
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EA_Cade replied to Weekend rewards

Hi @joemou11,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:30 pm, February 6, 2020 Technical Issues

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EA_Cade replied to Weekend leauge

Hi @wolfie_22,The servers aren't going down, this is network congestion. Please remember that most of the world is self isolating at the moment and ISP's across the planet are under extremely heavy st..

4:00 pm, March 21, 2020 Technical Issues

YtuOG
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EA_Cade replied to Weekend league wins counted as loss

Hi @abdohammam,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

9:30 pm, March 3, 2020 Technical Issues

CstRw
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EA_Cade replied to Weekend league loss?

Hi @tedgundry,That would indicate that you were the one who lost connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win,..

7:00 pm, April 25, 2020 Technical Issues

lmcXS
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EA_Cade replied to Weekend League Win was not counted

Hi @Curiousrobertlol,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..

2:30 am, June 2, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.