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EA_Cade replied to an error occurred downloading the fut squad update. please try again
@HiddenMatrix77 Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Wrong purchase due to market malfunctions
Hi @pascalonegames,We have never been able to replicate an issue with listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the transfer market we wo..
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Why is there an "@emltmp" email on my verification page for online options???
@Carlosdeguzmanjr Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
2:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Week 1 Gold CHIP SHOT NOT COUNTING
Hi @fifa12jamesbond,From what I've gathered the ball needs to go over the keeper and directly land in the net, not bounce or roll over it to count. -EA_Cade
7:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to We-are-sorry-but-there-has-been-an-error connecting you fifa 20 ultimate team
Hi @harwindermalique,Sorry for the delay. Still happening? -EA Cade
3:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to fifa 20 ultimate team PS4
Hi @jozaizgozda,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to fifa 20 ultimate team
Hi @averal09,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to FIFA 20 ultimate team
Hi @rpanukas,Sorry for the delay, is this still happening? -EA_Cade
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to FIFA 20 Ultimate Team.
Hi @Reddevilev,There was an Xbox One issue yesterday effecting sign in and content usage, should be resolved now. -EA_Cade View in threa..
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to FIFA 20 Ultimate Team
Hi @MasterPatsy,Does this happen every time you attempt to connect or is it intermittent? -EA_Cade
4:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Update
Hi @lenoza95,There were 2 updates released in the last 24 hours for console, were you able to connect again after this finished? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Unable to complete the basic sbc due to it keep crashing
Hi @NICKRTGD,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this per..
6:30 pm, April 18, 2020 Technical Issues
EA_Cade replied to Transfer market freeze cost me 200000 coins
Hi @raybuff91,We have never been able to replicate an issue with the companion or web app listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the t..
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Transfer market bug
Hi @amIcooL92,We have never been able to replicate an issue with the Transfer Market buying an item instead of bidding on it. If there were a bug with the transfer market we would see thousands of pos..
10:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Transfer Market
@amitmohanm We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer market ..
5:30 am, December 27, 2019 Technical Issues
EA_Cade replied to Training
Hi @ballbag370,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to There was an error communicating with the Fifa ultimate team servers PS4
@R9Drizzy Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to There was a problem communicating with the Fifa Ultimate Team Servers.
Hi @NinjaKillerzz21,Is this happening when you connect to FUT or when you search the market? -EA_Cade
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to There was a problem communicating with the FIFA Ultimate Team servers.
Hi @POLORLAX,Were you spamming a ton of bids just before this happened? You may have triggered a form of bot detection. -EA Cade
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to There was a problem communicating with Fifa ultimate team servers
Hi @azad_gt,Sorry to hear it. There isn't anything blocking your connection on your account, where are you located? -EA_Cade
2:00 pm, November 11, 2019 Technical Issues
EA_Cade replied to There was
Hi @phibzxbox,Sorry for the delay, that sounds like something triggered a form of bot detection with your account. Is this still happening? -EA_Cade
8:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to There is a new problem FIFA20 crashes when checking the connection what to do?
Hi @nnnnnn1122,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to The lag outs has ruined everything
Hi @xussenutrition,I'm sorry to hear this has caused such frustration I'd love to take a look next time your around the console to see if there's anything at all we can improve there. I'm not trying t..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Team changing to Concept Squad after completing SBC
Hi @unhooked22,Sorry to be the bearer of bad news, but it sounds like you're submitting your squad into SBC's. Due to the fact that there are multiple messages in game on being sure and aware that you..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Team I've had every edition since FUT13 is not there when i load FUT20
Hi @EsEhm,Pressing cancel on that screen will allow you to bypass it while we investigate the issue. You had to have played FUT in FIFA 19 before June of 2019 to have your club name, established date ..
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to THERE WAS AN ERROR COMMUNICATING WITH the fifa ultimate team servers. Please try
Hi @billylch,Does this just happen after heavy trading activity or is it any time you attempt to do an SBC? -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Substitution menu problem
Hi @SWARTHYANIL,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Subs on fut champs
Hi @UnbentBurrito15,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if t..
10:00 pm, April 14, 2020 Technical Issues
EA_Cade replied to Stuck in two button layout
Hi @PastaPoes,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Stuck at ultimate team screen
Hi @ExKsl,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Stuck at match loading screen
Hi @TTordia,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to Squad Builder Challenge Concept Player Issue
Hi @sandsboygaming,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer ..
11:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Sorry there has been an error connecting to fifa ultimate team..
Hi @smoggiewolf,Give it a shot now. -EA_Cade
11:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Sorry there has been an error connecting to fifa 20 ultimate team
Hi @Vassilounis,Give it a shot now please. -EA_Cade
11:00 pm, January 15, 2020 Technical Issues
EA_Cade replied to Sold RTTF Sancho for 27k
Hi @Liuhaonan4518,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer ma..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Slow, laggy gameplay xbox one
Hi @Pavidcroborg,Hey there, can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Settings Changed To 1 and Now Fail To Load.
@CjRlul Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this persists? ..
8:00 am, December 6, 2019 Technical Issues
EA_Cade replied to Server failures making it impossible to do objectives
Hi @Messiqueso1011,Hey there, can you get me a picture of the Test Network Speed and Statistics results under Profile & system > Settings > General > Network settings? ..
3:00 pm, July 1, 2020 Technical Issues
EA_Cade replied to Server connection error
Hi @mrpoliceman42,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
5:30 pm, February 22, 2020 Technical Issues
EA_Cade replied to Screen overlay will not go away
Hi @glass6,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Screen Goes Dark/Menu Won't Load:
Hi @jamesyboy441,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to SBC submitted in error
Hi @Billy9481,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer..
4:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to SBC banned for 15 hours and counting
Hi @supafunkyone,As far as I'm aware, there is no such thing as an SBC ban. What happens when you attempt to submit an SBC? -EA Cade
11:00 am, June 5, 2020 Technical Issues
EA_Cade replied to SBC Vardy,Crash game
Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to SBC Glitch
Hi @gewoonduckster,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer ..
5:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to SBC GLITCH
Hi @Fifamaniak123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Renew contract not working
Hi @Castlehvn2001,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to R2 isn't responding to certain actions
Hi @nat3jake,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't career save file. Then let me know if this persists? ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Problem with FUT Web App
Hi @BeeNGBOFF,Hey there, can you tell me exactly what you were doing when this started? -EA Cade View in thread
3:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Prime Icon listed for minimal price due to app stutter
Hi @ephtwo-d-too,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mar..
6:00 pm, January 2, 2020 Technical Issues
