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EA_Cade replied to Opponent quits at 90th minute
@harshk98 If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..
3:00 pm, June 27, 2020 Technical Issues
EA_Cade replied to Online, can't play online without paid xbox account
Hi @99turino,You'll need an active Xbox Live Gold membership to play online with other players. -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Online season game keeps freezing
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Online problem
Hi @XxhubertusxX,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Online play - Required privilege issue
Hi @gaffermichael,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
8:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Online modes not working, Your account does not have the required privlege.
Hi @pehorts,That's usually related to an Xbox Live Gold membership expiring, have you been in contact with Xbox Support on this? You can check your membership status here: http://bit.ly/XboxMembership..
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Online friendly issues solution 2020
Hi @Tillyabduls,Thanks for sharing! -EA Cade
4:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Online friendlies won’t load
Hi @willie117,What system is this happening on? -EA Cade
5:30 pm, June 20, 2020 Technical Issues
EA_Cade replied to Online friendlies ps4
Hi @turtinjo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
5:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Online fifa 20 ultimate team stamina issue online season also
Hi @sbnfar,Are you playing with Overload Ball Side/Constant Pressure tactics enabled? -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Online conection error
Hi @shumy900,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Online button press delay/input lag
Hi @waqypaqy,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Online Seasons, Invitations Not Working
Hi @gr8dbailey,Are you game sharing? -EA Cade
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Online Seasons Freeze
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Offtopic Question
Hi @chegevarrra,You can't post on the FIFA forum if your account doesn't own FIFA 20. The account you're posting with here does not have FIFA 20 associated with it. -EA Cade
3:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to Oceania Servers for Fifa
Hi @NakedAssassin91,There is a data center in Sydney. Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade ..
3:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Objectives
Hi @hega1998,Are you using midfielders who are CAM,CM,CDM's or are you playing out of position players? That Objective won't update unless you have someone in the correct position completing it. ..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Not my log in email
Hi @MBEmbles,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not letting me complete suda Americana squads
Hi @Emmbo17,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this pers..
5:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Not getting security code
Hi @MagicBang123,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Not getting my packs!!
Hi @rolleboiii,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Not connected
Hi @gerron26,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not connect to fifa 20 ea server
Hi @juanisrael7,I'm not showing anything on your account that would prevent you from connecting. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://..
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Not been given my weekend league access
@xnzsrta5b1yi If you redeemed FUT Champions access last week you would have been qualified for the last weekend's competition. I'm showing that you qualified for access and then played 0 games. ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Not able to rescue Weekend League entrance
Hi @cotoxx1,That's a display bug we're working on, if you redeem now you'll still be placed into the weekend league currently happening. -EA Cade ..
6:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Not able to load in to FIFA 20
Hi @ItsZer0Van,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
10:00 pm, April 14, 2020 Technical Issues
EA_Cade replied to Not able to connect EA servers through FIFA20
Hi @Jona_Kanona_2010,Can I get the PSN ID you're having issues connecting on please? -EA_Cade
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to Not able to connect EA Account from FIFA20
Hi @mathis80300,Can I get the gamertag please? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No squad battle points
@Wedyboy760 I've reviewed all of the accounts in this thread and all have reached the maximum weekly amount of Squad Battles games of 40.After 40 games you will no longer receive points until the res..
4:00 am, June 17, 2020 Technical Issues
EA_Cade replied to No sound
Hi @georggy-boy,If everything in the FIFA settings is unmuted do you have your console set to Stereo Uncompressed in the audio settings? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to No rewards from weekend league
Hi @2472weecal,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to No rewards after S.BATTLES and Rivals
Hi @dapharoh,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to No response from EA Support for Open Help Case since March 29th
Hi @stuartduff,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to No more live chat for EA
Hi @bigtoto1991,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No loss DC
Hi @ezziedenoob,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to No commentary
Hi @Bradhuang05,Did this just start or have you never heard the commentary? -EA Cade
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to No Opponents Found
Hi @mptytko152,Sorry to hear it, this still happening? -EA Cade
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Nintendo switch fifa 20
Hi @sakaros360,You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to New xbox, differen origin
Hi @steves709,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to New update
Hi @valimcshooter,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to New psn
Hi @gammelkorv,Afraid not, FIFA content is locked to the PSN ID it was created on. -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to New account on Xbox
Hi @yt4333ewss,Your FIFA account is tied to the old gamertag, you can't access it from another one. -EA Cade
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to New account can’t create a ea account on fifa
Hi @olly01001,That's odd, can you try changing your DNS address in the network settings to 8.8.8.8 and 8.8.4.4 please and let me know if that helps? -EA Cade
8:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Never got my prime icon pack
Hi @Sondre1210,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Need help
Hi @Dostanic88,I'm not showing any issues on your account. Is this the account that can't log in? -EA Cade
6:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to NO WEEKEND LEAGUE REWARDS
Hi @LAGalaxyNO1,They go out each week on Thursday at 0800 UTC, 8 minutes after your post. -EA Cade View in thread
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to My weekend league rewards are here and it's Thursday?
Hi @henryjsss,Sorry for the delay, showing that you've collected them since this post was made. -EA Cade View in thread
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to My ultimate team just disappeared
Hi @Furcii,Your FUT club isn't missing, it's still on the old PSN ID. FUT content is tied to the PSN ID it was earned on, not the Origin account. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to My ultimate team is gone
Hi @Barisve,Your FUT club doesn't transfer between games, if that's what you're asking. Your FIFA 19 Ultimate Team won't be in FIFA 20. -EA Cade
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to My ultimate team glitch
Hi @Woodpeckerjnr,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:00 pm, July 1, 2020 Technical Issues
