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EA_Darko replied to Wrongfully banned
Hey @BraedenVaile for all issues relating to a TOS sanction you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Why u banned my acount
You will need to speak to our Terms of Service team @joseltu. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-susp..
1:00 pm, April 30, 2020 Technical Issues
EA_Darko replied to Web App just cost me 3mil coins
Hey @Ghostbeezy I'm sorry to say that in instances like this there is nothing that we can do for accidental bids, listings or submissions. You can speak with one of our&nbs..
2:30 pm, January 24, 2020 Technical Issues
EA_Darko replied to Unfair ban
Hey @thimes2692 for any TOS related issues you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/a..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to Unable to retrieve account information. Please try again
Sorry for not seeing this sooner @Afshin_Mutd, from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting st..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to Ultimate team disappeared overnight
Hey @willemtrom for missing items you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at&n..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Twitch Prime Rewards
Hey @Fatss093 if you are missing items that you believe you should have then you will need to speak with one of our chat support advisers who will be able to advise you further. &..
5:00 pm, April 29, 2020 Technical Issues
EA_Darko replied to Transfer Market blocked unfair!!
Hey @bernardosales if there is a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.c..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Transfer Market ban
Hey @cssahin if you have a band on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en..
3:00 pm, December 12, 2019 Technical Issues
EA_Darko replied to Transfer Market Ban - What to do if EA refuses to remove ban?
You will need to speak to our Terms of Service team in relation to any ban @AristoKalos05. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/inf..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to TOTW sbc compensation
Hey @gospodin991 if you are have not received an item back that was promised then the best thing to do is to speak with one of our phone or chat support advisers who will be able t..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to TOS team
Hey @fcf13 the process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/ Click Contact usat the t..
5:00 pm, December 16, 2019 Technical Issues
EA_Darko replied to Slow gameplay delay reaction
If you are playing on a modern TV @Hustler1985 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of b..
2:00 pm, December 12, 2019 Technical Issues
EA_Darko replied to Slow gameplay
Hey all, if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of bells and ..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Serious Button & Gameplay Delay’s
If you are playing on a modern TV @LOZZA7312 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of bel..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Problem with Game Lag delay and game mechanic and usseles support
Hey @CrazyFerasBG when posting on AHQ we would ask that you keep it polite. If you are playing on a modern TV you need to ensure that all post-processing features are disabled and tha..
12:30 pm, April 3, 2020 Technical Issues
EA_Darko replied to Players disappeared after update
Hey @Haukur94 if you are missing items then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can conta..
4:30 pm, January 22, 2020 Technical Issues
EA_Darko replied to Player gone
Hey @KillCommanderr if you are missing items then I would suggest that you speak with one of our phone or chat support advisers who will be able to advise you further. ..
4:30 pm, January 16, 2020 Technical Issues
EA_Darko replied to Player disappears
Hey @bar54612 can you check your unassigned pile to see if the item is there? If not and you are unable to find it then you will need to speak with one of our phone or ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Permanent Transfer market ban FIFA 20
Hey all, if you have a sanction or ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/..
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to My conn
If you are playing on a modern TV @callummcfc96 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of ..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to My EA account has link in a wrong user in PS4 how can i change it.
Hey @BenjarongP for account issues such as this you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our liv..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to More than 5M coins removed and account flagged
You will need to speak to our Terms of Service team @Benlafqih. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-su..
1:00 pm, March 20, 2020 Technical Issues
EA_Darko replied to Missing players and coins
Sorry if you were misinformed @Spirit_Spacey but for any missing item claims you will need to speak with one of our phone or chat support advisers who will be able to advise y..
3:00 pm, January 14, 2020 Technical Issues
EA_Darko replied to Missing content players were sold but i never sold them lost all my coins
Hey @yas_653 you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at help.ea.com. ..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to Missing 2200 Fifa points
Hey @KingUgas if you are missing content then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. It's b..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Lost packs
Hey @Acazzz07 for any missing items you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Laggy and unresponsive gameplay
If you are playing on a modern TV @Allexyhno you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number o..
12:30 pm, March 14, 2020 Technical Issues
EA_Darko replied to Lagging
If you are playing on a modern TV @jadams888 then you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number o..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Is this input lag? Any way to make this better?
Hey @jsmlee1207 as you are playing on a modern TV you need to ensure that alongside game mode you also have all post-processing features are disabled. Modern TVs have any number ..
4:30 pm, January 13, 2020 Technical Issues
EA_Darko replied to Input Lag in menus + ingame
If you are playing on a modern TV @r1zhy then you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of be..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Innocent van
If you have a ban on your account @broodlee1 then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us..
5:00 pm, January 20, 2020 Technical Issues
EA_Darko replied to I bought a player on the transfer market and they are missing
Hey @max_hannah04 have you check your unassigned pile and club for the item? If you cannot locate the item then you will need to speak with one of our chat support advisers who w..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to I am banned, but why, if I play always fair
You will need to speak to our Terms of Service team for any ban @lietuvaever. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-abou..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to I QUIT FUT
Hey @hamidzaibullah if you have any questions relating to a TOS sanction then you will need to speak to our Terms of Service team as they are the only ones who can discuss a TOS sanction or ban w..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to How do I
Hey @mccreiks if you believe that your account was compromised then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.&nb..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to How can I report EA staff's conduct and unhelpfulness?
If you wish to make a complaint then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can contact our live ..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Help Please
Hey @Aiden_wave if there is a ban on your account then you will need to speak to our Terms of Service team and explain the situation to them. The process to contact our ToS team can b..
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Hacker stole all my coins
Hey @Sayn_n1 we are unable to assist with account-based issues on AHQ and as such if you are having an account or billing issue then you will need to speak with one of our phone or..
4:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Hacked account
Hey @matty31289 the best thing to do is to speak with one of our chat support advisers who will be able to advise you further. You can contact our live support at help..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Hacked FIFA20 account
Hey @CopiousBear74 for any account-based issue you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live suppo..
1:00 pm, July 1, 2020 Technical Issues
EA_Darko replied to Hacked
Hey @Samjosh01 for any issues with missing items you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can ..
12:30 pm, January 31, 2020 Technical Issues
EA_Darko replied to Green lights on the main menu and error ce-34878-0 (ps4)
Hey @Telkiesky6 this error is a PS4 error to say that the software crashed, best thing to do is to try the following steps: Restart your console: Turn off your console and then turn it ba..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Gameplay issues delays laggs
If you are playing on a modern TV @Guteekk93 you need to ensure that all post-processing features are disabled and that you are playing on game mod Modern TVs have any number of..
3:00 pm, November 29, 2019 Technical Issues
EA_Darko replied to Freeze on “Connecting to eas server” tl
Hey @guisantos200213 can you take a couple of minutes to try the following steps: Restart your console: Turn off your console and then turn it back on. Make sure your game software i..
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to Fifa20 speed
Hey @bigsanny80 if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any num..
5:00 pm, December 20, 2019 Technical Issues
EA_Darko replied to Fifa point I bought 2days ago has not shown up till now, what's the solution
Hey @emmyanthony_ps if you are missing items you purchase then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. &..
5:00 pm, February 6, 2020 Technical Issues
EA_Darko replied to Fifa 20 why are you locking my friends accounts!
Hey @churtydaysrq if your friend is not getting verification codes then they will need to speak with one of our phone or chat support advisers who will be able to advise you furthe..
3:00 pm, January 23, 2020 Technical Issues
EA_Darko replied to FUT Champs - no rewards
Hey @newstd1 if you are missing items you believe you should have received then you will need to speak with one of our phone or chat support advisers who will be able to advise you..
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to FUT 20 FRIENDLIES , CANT CONNECT
Hey @hazallen as you are on the same network can you check your Nat type is set to open, your friends will need to do the same. I would also suggest ensuring that you are all on the same internet..
10:30 pm, November 16, 2019 Technical Issues
