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EA_Darko replied to Wrong email address on verification screen Fifa 20
Hey @melissasargent if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https..
9:30 pm, December 21, 2019 Technical Issues
EA_Darko replied to Transfer market unavailable
Hey @Chieftan_Papi, can you grab me a screenshot of what it is you are seeing when you try to use the transfer market? Darko
4:30 pm, January 13, 2020 Technical Issues
EA_Darko replied to Stuck in loading screen on fifa 20
Hey @jakehotspur01 can I ask on what platform are you seeing this issue? Do you need to force close the game in order to exit out? Darko
1:30 pm, January 15, 2020 Technical Issues
EA_Darko replied to Slow gameplay delay reaction
If you are playing on a modern TV @Hustler1985 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of b..
2:00 pm, December 12, 2019 Technical Issues
EA_Darko replied to Slow gameplay
Hey all, if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of bells and ..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Serious Button & Gameplay Delay’s
If you are playing on a modern TV @LOZZA7312 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of bel..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Problem with Game Lag delay and game mechanic and usseles support
Hey @CrazyFerasBG when posting on AHQ we would ask that you keep it polite. If you are playing on a modern TV you need to ensure that all post-processing features are disabled and tha..
12:30 pm, April 3, 2020 Technical Issues
EA_Darko replied to My conn
If you are playing on a modern TV @callummcfc96 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of ..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to Laggy and unresponsive gameplay
If you are playing on a modern TV @Allexyhno you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number o..
12:30 pm, March 14, 2020 Technical Issues
EA_Darko replied to Lagging
If you are playing on a modern TV @jadams888 then you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number o..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Is this input lag? Any way to make this better?
Hey @jsmlee1207 as you are playing on a modern TV you need to ensure that alongside game mode you also have all post-processing features are disabled. Modern TVs have any number ..
4:30 pm, January 13, 2020 Technical Issues
EA_Darko replied to Input Lag in menus + ingame
If you are playing on a modern TV @r1zhy then you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of be..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Green lights on the main menu and error ce-34878-0 (ps4)
Hey @Telkiesky6 this error is a PS4 error to say that the software crashed, best thing to do is to try the following steps: Restart your console: Turn off your console and then turn it ba..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Glitchy screen
Hey @BenGrigg5 I am locking this thread as there is no need for you to have multiple threads on the same issue. As I advised you previously, we would need to see the full Trace Route ..
3:30 pm, December 24, 2019 Technical Issues
EA_Darko replied to Gameplay issues delays laggs
If you are playing on a modern TV @Guteekk93 you need to ensure that all post-processing features are disabled and that you are playing on game mod Modern TVs have any number of..
3:00 pm, November 29, 2019 Technical Issues
EA_Darko replied to Freeze on “Connecting to eas server” tl
Hey @guisantos200213 can you take a couple of minutes to try the following steps: Restart your console: Turn off your console and then turn it back on. Make sure your game software i..
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to Fifa20 speed
Hey @bigsanny80 if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any num..
5:00 pm, December 20, 2019 Technical Issues
EA_Darko replied to Fifa20
Hey @teresa1kan if you are still seeing this issue would you mind going ahead and screenshotting it for me? Darko
2:00 pm, December 12, 2019 Technical Issues
EA_Darko replied to FIFA20 Stuck at startup
Hey @dpondash can I ask where it gets stuck? Is it on the initial game loading screen or on the menus? Do you see an error message of any kind when this issue occurs? Can you t..
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to FIFA 20 lag after a month
Hey @jorhek1995 ifyou are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to FIFA 20 Matches not connecting - hung on opponent squad screen
Hey @reallyawesomes let's start by going through the Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll ta..
1:30 pm, January 15, 2020 Technical Issues
EA_Darko replied to FIFA 20 Dempo-Black Screen
Hey @ttv-Brilnerdnl I'm seeing quite a few issues there in your errors. Let's start by running the System File Checker in Windows 10 to look for any issues: https://support.m..
8:00 pm, November 19, 2019 Technical Issues
EA_Darko replied to Empty slot
Hey @figueocean36 are you seeing an empty item with no information? Can you grab me a screenshot of just what it is that you are seeing? Darko
4:00 pm, November 13, 2019 Technical Issues
EA_Darko replied to Black screen at launch
Hey @PKB_of_Ghana_Ksi a black screen at launch usually points to an issue with the GPU or system. Let's start by grabbing a DxDiag so that I can take a look at your system: https://help..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Awfull button delay
If you are playing on a modern TV @YDRGBD you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of b..
4:00 pm, April 27, 2020 Technical Issues
EA_Cade replied to unable to login as teen account
Hi @chrisphinton,Hey there, can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to tell me why i live in asia but server is in uk us ....
Hi @Jasonbravo555,You're connecting to a server in the US for that test, that's not the server you play FIFA on. Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to screen showing appear to be damage and cannot be used
Hi @Ruiz020609,Can you press cancel on that screen? You should be able to load the game still. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to ps4 “you enter a blocked screen” Can’t connect to servers
Hi @andretol95,Sorry for the delay, is this still happening? -EA Cade
12:30 am, March 30, 2020 Technical Issues
EA_Cade replied to fifa 20 screen freezez when connecting to ea servers
Hi @W12GUNNER,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 black screen
Hi @ilijababic1014,Can you provide more information please? What system are you playing on?Where are you getting the black screen?Thanks! -EA Cade
10:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to f
Hi @lonefrank,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to controller setting locked on unused
Hi @XxkingkoloxX,Can you get us a screenshot of this please? -EA_Cade
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to cant get into ultimate team stuck in blank screen
Hi @Nikot007,Sorry to hear it. What platform is this happening on? -EA Cade
7:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to blurry players
Hi @Predfighter,That's odd, can you get us a video or a screenshot of this happening? -EA Cade
8:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Zaniolo academy challenge
Hi @eccy89,Hiya, if you can get me a screenshot showing that you've not gotten credit for this as well as a the end of match screen showing the goal and assist I can get this sent up for investigation..
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Worse connection in friendlies than rivals
Hi @spoopynat,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
2:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to Why arent position modifiers recognised as being in my club?
Hi @DazDobbie,Can you get me a screenshot of this please? -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Weekend league entrance
Hi @ChOPpAhOLix69,I'm showing that you're qualified for FUT Champions on our side. Can you show me a screenshot from inside FUT showing that you aren't qualified please? -EA_C..
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Tried deleting cache files to fix a white screen, but ended up with no games.
Hi @phagma,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Tournaments Locked Online Seasons Fifa 20
Hi @flipkings,Can you get me a screenshot of this please? -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to The Ping in fifa suddenly went from 45 max to 100 min, in Fifa only, for 4 days.
Hi @ahmedezt,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
5:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Team I've had every edition since FUT13 is not there when i load FUT20
Hi @EsEhm,Pressing cancel on that screen will allow you to bypass it while we investigate the issue. You had to have played FUT in FIFA 19 before June of 2019 to have your club name, established date ..
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Stuck on loading screen
Hi @luka133153,What system is this happening on? -EA Cade
8:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Stuck on Hazard loading screen
Hi @YouriBos,Are you getting stuck at the hospitality settings screen by chance? Can I get a screenshot of this please? -EA_Cade
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Stuck at ultimate team screen
Hi @ExKsl,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Stuck at match loading screen
Hi @TTordia,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to Slow, laggy gameplay xbox one
Hi @Pavidcroborg,Hey there, can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Season XP points
Hi @Markhallam,Not seen this lately, any chance you can get me a screenshot of your XP and then another after completing an Objective so I can get this looked into? -EA_Cade
5:00 pm, January 24, 2020 Technical Issues
EA_Cade replied to Screen overlay will not go away
Hi @glass6,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, March 4, 2020 Technical Issues
