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EA_Cade replied to Fail to connect to EA server - PS4
Hi @wanzeroth,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
2:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to FUT players gone
Hi @jonstevens23,If your account was compromised you should be able to regain that content. Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
5:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FIFA Account not recognizing PS Plus on other account. Help!
Hi @aguscuesta,Sharing PS+ requires the PSN ID with PS+ to set the PS4 as their Primary Console, then it should work. -EA_Cade
3:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to FIFA 20 SETTINGS FILE CORRUPT
Hi @TonyRaheem,You'll need to create a new settings file, you'll need to recreate your personal settings but other data shouldn't be lost. -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing - PS4/Xbox One
Hey all. We're tracking this on our side now.If you're experiencing this please respond here with the following information so we can get this resolved: PSN ID/Gamertag Platform ISP Shou..
8:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to Error unable to save personal settings
@bobbyhoskino There's a thread on this over here with some steps that should resolve this for you. -EA_Cade
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Error message: an error has occured in the following application (CE-34878-0)
Hey all. We're tracking this on our side now.If you're experiencing this please respond here with the following information so we can get this resolved: PSN ID/Gamertag Platform ISP Shou..
7:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to Error communicating to the servers
Hi @southstandrules,Looks like you may have hit a form of bot detection, it should clear on its own after a period of inactivity on the market. -EA Cade
2:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Didn't receive Prime Icon Pack
Hi @1ozil1,FIFA will only show you 30 packs at a time in game, you should be able to scroll through all your available packs in the web or companion app however. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Contract renew
Hi @perrone87,I believe that's intended with 1 year contracts, you should be able to negotiate with them closer to the expiry date. -EA_Cade
8:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to Constantly freezing or getting disconnected online
Hi @Pushmipuli,You'll want to reach out to your ISP on this one, you have a 1000ms ping to your router which is indicative of an overall network problem. That first hop should never be above 2ms in an..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Career mode bug
Hi @Anna123Cutie,This issue should be resolved as of Title Update 5, are you using a save file that was created pre-patch? We cannot modify your career mode saves retroactively on our side. ..
5:30 pm, December 5, 2019 Technical Issues
EA_Cade replied to Career mode Stamina (FIFA 20)
Hi @Guiseley13,Are you using a constant pressure tactic? Last year people grew accustomed to high pressure tactics not draining stamina as much as it should have so when it was changed to be more real..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Captcha Not Loading
Hey all, Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way?Once you connect via a hot spot you should be able to get back in via your usual connection..
3:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t connect to ultimate team not due to internet problems
Hi @Itz_brfc9,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Can’t connect to Fifa 20 ultimate team
Hi @jamiego26,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
10:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Cant finish an Sbc cause he doenst load the change
Hi @Sinned-040,Sorry for the delay, when that occurs it usually means you need to connect on your console as the game was closed unexpectedly then you should be able to use the companion app again. ..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to Cant connect to EA servers
Hi @Damonkef789,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Cannot connect to EA Server
Hi @SMUsamage80,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to 2 ultimate teams 1 ea account
Hi @Hungryforgames08,Click the cogwheel on the app and you should be able to swap between FUT clubs on the account you're logged in with if there is more than one associated with the account. ..
3:30 pm, April 15, 2020 Technical Issues
EA_Barry replied to too many computers have accessed this accounts version of displayname field miss
@ADIgame123g This should resolve itself within 24hrs or so, thanks.
2:30 pm, April 24, 2020 Technical Issues
EA_Barry replied to Too many computers have accessed this account version (fifa 2020 origin)
@EzioBanhart That error should resolve itself within 24hrs or so, thanks.
10:00 am, April 3, 2020 Technical Issues
EA_Barry replied to Keeps saying my account is invalid and won't let me access any online service
@6y6655ythy Check that your email address is correct using this info: https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/ If you..
4:00 pm, April 24, 2020 Technical Issues
EA_Barry replied to It says my account is invalid
@pimpyamomma Check that your email address is correct using this info: https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/ If yo..
2:00 pm, April 27, 2020 Technical Issues
EA_Barry replied to Invalid account?
@XtremePlayer4 @Lyonzie_09 Check that your email address is correct using this info: https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your..
9:30 am, April 27, 2020 Technical Issues
EA_Barry replied to Internet connection issues
@rakesh1807 The following connectivity info and setup should help you stay connected, thanks. http://help.ea.com/en-us/help/faq/connection-troubleshooting-basichttps://help.ea.com/..
11:30 am, March 20, 2020 Technical Issues
EA_Barry replied to I cant connect to ea servers fifa 20 why?can you help me? Thanks
@kosza1989 The following links should help you get your connection working well: http://help.ea.com/en-us/help/faq/connection-troubleshooting-basichttps://help.ea.com/en-us/h..
11:00 am, March 25, 2020 Technical Issues
EA_Barry replied to I HAVE BEEN BANNED FROM TRANSFER MARKET BY MISTAKE ! what should i do ?
@darhob If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: https://help.ea.com/en/help/account/inform..
4:30 pm, February 23, 2020 Technical Issues
EA_Barry replied to Fifa20 won’t let me play the game
@dave270781 There were some connectivity issues the last twelve hours or so but you should be good to go now. Thanks.
12:30 pm, June 4, 2020 Technical Issues
EA_Barry replied to Fifa 20 stolen account
@Andrunan First, you need to fill out the webform to get the email back : https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/ Then you should see th..
10:30 am, April 9, 2020 Technical Issues
EA_Barry replied to FIFA 20 pounts
@Scotty007 This should now be resolved - https://twitter.com/EAHelp/status/1218632577700921344 Apologies for any inconvenience caused. --------------------..
10:30 am, January 20, 2020 Technical Issues
EA_Barry replied to FIFA 20 Champions Edition code
@MisterKrakers You should contact your seller/retailer for a new code or a refund. https://help.ea.com/en-us/help/faq/where-to-buy-ea-games-v2/ Thanks. ..
2:00 pm, April 2, 2020 Technical Issues
EA_Barry replied to EA account invalid
@DrDalevich Check that your email address is correct using this info: https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/ If you..
10:00 am, June 4, 2020 Technical Issues
EA_Barry replied to EA account Invalid
@mason_whitmarsh @itsjustBantz @MichaelFielding Check that your email address is correct using this info: https://help.ea.com/en-us/help/account/find-your-ea-accoun..
8:00 am, April 28, 2020 Technical Issues
EA_Barry replied to Controller Vibration Turn Off Feature
@JamieTheGee Turning off controller vibration at a console level should work. Are you sure you did it correctly/turned it off on the correct controller? Press the Xbox b..
4:00 pm, January 27, 2020 Technical Issues
EA_Barry replied to Cant open my fut champs rewards
@EgGyEdWaRdS @eyeko_15 @lerqy You should find this issue is now resolved: https://answers.ea.com/t5/Technical-Issues/Resolved-Companion-amp-webapp-connectivity-issues/m-p..
3:00 pm, January 23, 2020 Technical Issues
EA_Barry replied to Cant change my email adres
@redsalad4 The info at the following link should help you with this, thanks. https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account --------..
2:00 pm, December 9, 2019 Technical Issues
EA_Barry replied to Cannot connect my account to the ea server. I tried it for multiple days but it
@70945052 The following connectivity info and help should help you here, thanks. http://help.ea.com/en-us/help/faq/connection-troubleshooting-basichttps://help.ea.com/en-us/help/pc..
8:00 am, April 7, 2020 Technical Issues
EA_Barry replied to Can't run the game fifa 20
@3oroushMa This should resolve itself within 24hrs or so, thanks.
10:30 am, March 26, 2020 Technical Issues
EA_Barry replied to An error has occurred online stats reporting failed
@Modero123 You may just need to update the game. Highlight the game on the XMB and press the Options button on the controller and then Check for Update. Allow any update to download and i..
11:30 am, March 31, 2020 Technical Issues
EA_Barry replied to Account hacked and FU team club deleted
@spaecer Please see this link for info on steps you should take if you think your account may have been compromised: https://help.ea.com/en-us/help/account/i-think-somebody-hacked-..
6:30 pm, December 13, 2019 Technical Issues
EA_Atic replied to Personal setting 1 problem fifa 20
Hey everyone, Can you try to clear you local and cloud saves for FIFA 20 and then try again. ( this will remove anything non FUT and VOLTA saves). This should help out, ..
9:00 pm, November 27, 2019 Technical Issues
EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 1:54PM
Reyhz wrote: » @EA_Andy Thank you for your reply ! When could we expect an improvement on this? Do you think the team can help us? Thank you in advance Dates and times aren't something I can pr..
12:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to FUT 20 Your account doesn't have a fut club
Hey all, We're looking into this. I'd first check you're definitely using the correct EA Account login in details. Sometimes these can be different to the email/password you use for your..
10:00 pm, November 14, 2019 Technical Issues
EA_Andy replied to Cannot bid on the WebApp
Hi @x_cryo_75x If you haven't received a ban message then this should be temporary. They don't usually last more than 24 hours but it depends how many bids/buyouts you've been..
7:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to fut20 companion
Hi there, @Cemal8080. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing eac..
5:00 pm, February 14, 2020 Technical Issues
EA_Aljo replied to fut champs disconnect
Hi there, @ROBIN_0829. We're not able to modify your record, but we should try to find out why you keep disconnecting. First, are you on a wired or wireless connection?
4:00 pm, February 4, 2020 Technical Issues
EA_Aljo replied to Uncontrollable
Hi there, @bigGucciso5a300. It's possible this is connection related. We should go through some troubleshooting. First, are you on a wired or wireless connection?
6:30 pm, March 30, 2020 Technical Issues
EA_Aljo replied to Unable to connect to Ultimate Team in FIFA20
Hi there, @jujubeefrtwin Your UO Trace is showing some very high worst ping times. That can cause you to lag and disconnect, but you should still be able to connect to FUT. I'd like you to..
3:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Ultimate Friendlies Error
Hello, @Player_cho9ahm1. UPnP is something that should be enabled. This helps manage the devices connected to your network. Usually, when you can't play online friendlies it means your NAT..
5:30 pm, March 26, 2020 Technical Issues
