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EA_Cade replied to Volta is not working.
Hey all, This should be resolved now and was related to matchmaking being disabled for an issue last night. -EA Cade View in thread ..
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Unable to sub, make tactical changes, all players undefined
Hi @coyelt84,This issue was resolved with the latest Title Update for FIFA 20, when was the last time this occurred? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Unable to Connect to EA Servers FIFA20 PS4 - never since Dec 2019
Hi @QCsizzle,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Problem with EA servers
Hi @zhelwan,This should be resolved now, are you still seeing this? -EA Cade
3:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Problem conecting to the Ea. Server
Hi @daniel_greate,Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on y..
5:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Pro clubs, disconnect before pick kits
Hi @Farshmac,In the past this was an issue that could be resolved by changing the kit options as well as the boots. Can you give that a go and let me know if it helps? -EA_Cad..
10:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Online conection error
Hi @shumy900,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Match entry temporary disabled
Hey all,This issue was resolved around 8 AM GMT. Apologies for the inconvenience. -EA_Cade View in thread
5:30 pm, February 6, 2020 Technical Issues
EA_Cade replied to It's not letting me go online
Hi @Tortugasparan,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for ..
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to I sold Mbappe, Varane and Lewandowski and got no coins in return.
Hi @Ziadisdaman10,Please reach out to us via Twitter at @EAHelp so we can gather some information from you on this to get this resolved. Unfortunately I cannot assist with this over Answers HQ. ..
7:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to I can’t play squad battles
Hi @themegachris16,Apologies for the delay! This issue was resolved shortly after your post. -EA_Cade View in thread
6:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Game wont start after 3/3 update pc
Hi @AgarramELganso,That's an odd one for sure, can you try running the game in bordered windowless mode and let me know if that helps? I've seen some similar issues lately resolved with those steps. ..
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Fifa ultimate team not loading
Hi @JHarveyyyy,This should be resolved now. Still seeing this? -EA Cade
3:30 pm, April 1, 2020 Technical Issues
EA_Cade replied to Fifa 20 : Unable to connect
Hi @haddiouiid,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fail to connect to EA server - PS4
Hi @wanzeroth,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
2:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to FIFA 20 in PS2 does not connect to EA Servers
Hi @rollin1985,Can you try connecting via a hotspot by chance? It sounds like something is blocking you where the EA TOS would normally pop up, connecting via a hot spot or a different ISP has resolve..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 connecting to EA servers freezes
Hi @cuero_terco,Can you try connecting via a hotspot by chance? It sounds like something is blocking you where the EA TOS would normally pop up, connecting via a hot spot or a different ISP has resolv..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing - PS4/Xbox One
Hey all. We're tracking this on our side now.If you're experiencing this please respond here with the following information so we can get this resolved: PSN ID/Gamertag Platform ISP Shou..
8:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to Error message: an error has occured in the following application (CE-34878-0)
Hey all. We're tracking this on our side now.If you're experiencing this please respond here with the following information so we can get this resolved: PSN ID/Gamertag Platform ISP Shou..
7:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to EAS FC Catalogue update 1 appears to be damaged and cannot be used
Hey all, All you'll need to do until this is resolved is press cancel on that screen. Please let me know if that doesn't resolve the issue for you. -EA_Cade ..
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Champs connectivity
Hi @Duckett1994,Sorry for the delay, I was out of office. Was this resolved? -EA_Cade
3:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Career mode bug
Hi @Anna123Cutie,This issue should be resolved as of Title Update 5, are you using a save file that was created pre-patch? We cannot modify your career mode saves retroactively on our side. ..
5:30 pm, December 5, 2019 Technical Issues
EA_Cade replied to Can’t connect to ultimate team not due to internet problems
Hi @Itz_brfc9,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Can’t connect to Fifa 20 ultimate team
Hi @jamiego26,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
10:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Can´t link my ea account with twitch
Hi @ThisIsPremix,That usually means you're linked up already, please reach out to us via http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can look at your account and get this resolved. ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Cant connect to EA servers
Hi @Damonkef789,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Cannot connect to EA Server
Hi @SMUsamage80,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Account Hacked and all my players sold - Support can't support me
Hi @linas21,I'm sorry that this happened to you, unfortunately it appears that when you resumed your case the advisor you spoke with didn't see that it was already escalated to the missing items team ..
10:00 pm, April 30, 2020 Technical Issues
EA_Barry replied to [Pro Clubs] - Blank screen when going into Pro Clubs
@finleyjenk474 @avass5555 @griffo2010 @Fr000 @harveyblue123 The relevant teams are currently looking into this issue. While that work is ongoing, please try the..
5:00 pm, November 21, 2019 Technical Issues
EA_Barry replied to The connection to your opponent has been lost- fifa 20
@leomurphy02 Please retry, things are just getting back to normal after we resolved an issue. https://twitter.com/EAHelp/status/1250385989509337088 Thanks. ..
2:30 pm, April 15, 2020 Technical Issues
EA_Barry replied to Fifa 20 got hacked
@gamias21gr Contact one of our Advisors again today and hopefully we can get your issue resolved ASAP. Thanks. --------------------------------------------..
11:30 am, November 13, 2019 Technical Issues
EA_Barry replied to FIFA 20 pounts
@Scotty007 This should now be resolved - https://twitter.com/EAHelp/status/1218632577700921344 Apologies for any inconvenience caused. --------------------..
10:30 am, January 20, 2020 Technical Issues
EA_Barry replied to Cant open my fut champs rewards
@EgGyEdWaRdS @eyeko_15 @lerqy You should find this issue is now resolved: https://answers.ea.com/t5/Technical-Issues/Resolved-Companion-amp-webapp-connectivity-issues/m-p..
3:00 pm, January 23, 2020 Technical Issues
EA_Arrenai replied to Very low latency fifa 20 pc
Hey there, @Akanyom. I apologize for the wait on this. Thanks for the UO Trace! It looks like after the first hop to your router, you're facing 98-100% packet loss. Can you t..
6:00 pm, January 24, 2020 Technical Issues
EA_Arrenai replied to I can't connect to EA server on FIFA 20
Hey there, @kreakboys. I'm just checking in to see how the connectivity issue is going for you. Are you still having trouble connecting to FIFA 20? If you are still having some diff..
2:00 pm, December 26, 2019 Technical Issues
EA_Arrenai replied to Fifa 20 No Commentary
Hey everyone, For those running on Xbox and not getting commentary, can you try switching your audio to stereo uncompressed rather than surround sound and see if that works for you? Please let ..
2:30 pm, November 14, 2019 Technical Issues
EA_Arrenai replied to FLICKERING / FLASHING WHILE PLAYING FIFA 20 (WHY?) PLEASE HELP
Hey there, @SexyCharizard. That sounds super frustrating and distracting. Could you share a DxDiag for your PC? I'd like to take a look to see if we can figure out what's going on. ..
1:00 am, December 17, 2019 Technical Issues
EA_Arrenai replied to FIFA 20 freeze
Thanks for the reply, @torres199835. Let's see if we can track this down. Would you mind trying some troubleshooting? Please check to make sure your PS4's system software is ..
11:30 pm, November 11, 2019 Technical Issues
EA_Arrenai replied to FIFA 20 Commentary Languages
Hey there, @kingeste. While Spanish (Spain) and Italian language packs aren't available in the North American region, I'll be sure to pass your feedback along to the team. Thanks for reach..
7:00 am, January 1, 2020 Technical Issues
EA_Arrenai replied to Banned For Club Name On FUT
Hey there, @Simpzzy. Thanks for your patience. If you need feedback or have questions regarding a sanction on your account, please reach out to our Terms of Service team and they'll be hap..
12:00 pm, November 15, 2019 Technical Issues
EA_Aljo replied to Poor servers
Hi there, @Dec5577. I'm really sorry for all the frustration with disconnecting. Let's see if we can get that resolved. First, are you on a wired or wireless connection? Also, what sy..
6:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Menus - FUT
Hi there, @UKbealyUK. I'm really sorry for all the frustration. We should see if we can find out why this is happening and potentially get it resolved. First, are you on a wired or wireles..
4:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Fut rivals gameplay very slow and button delay
Hi there, @lord_d9. Let's see if we can get your slow gameplay and button delay resolved. First, I'd like you to power cycle your equipment with the following steps: unplug your modem..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to EA servers
Hi there, @xX-Mosh45akes. Thanks for reaching out to us. I'll try to help get this resolved for you. First, are you playing on a wired or wireless connection?
3:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to EA fix your * game
Hello, @Jordan97wj. This should have been resolved with an update from last year. Are you sure you have the update downloaded? ..
12:30 pm, June 7, 2020 Technical Issues
EA_Aljo replied to Can't login to FUT -FIFA20 xboxone
Hi there, @noorylw. Are you still having trouble with this? We're currently experiencing an issue with our services and are working to get it resolved. Please keep an eye on @EAHelp o..
4:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to Account hacked 11 days ago still cant get any help.
Hi there, @Klak1nn. The reason your case is getting resolved is that you're constantly resuming it to ask for an update. This pulls it out of the queue so an advisor won't see it. Then, af..
3:30 pm, April 23, 2020 Technical Issues
Denz replied to Issue being resolved - Items stuck on transferlist on February 1, 2020 11:57AM
I have one on transfer targets that I have no idea how to get rid of, feel I've tried everything, been there few months.
1:12 am, May 8, 2020 Ultimate Team General Discussion
DannySTFC replied to Issue being resolved - Items stuck on transferlist on February 1, 2020 1:28PM
Don’t want to hijack your thread Fanatic but I just packed blue CL Minamino and it wasn’t the Liverpool card....is that a mistake or are all his cards in packs still? EA are on a wobbly this weeke..
1:12 am, May 8, 2020 Ultimate Team General Discussion
DANNY_M replied to EA are a joke - 4 hours with EA on November 9, 2019 9:07PM
They told me they would send my issue to the head office and I would get an email to take it further, they just sent me an email saying the issue has been resolved. **** off
9:30 pm, November 9, 2019 Ultimate Team General Discussion
