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EA_Darko replied to 8 Days later and still havent got my players back
Hey @zRensen17 we are unable to assist with account-based issues on AHQ so the best thing to do is to speak with one of our phone or chat support advisers who will be able to advis..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to 2200 fifa points not showing
Hey @Subin5550 if you are missing content then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. It's best ..
4:30 pm, January 21, 2020 Technical Issues
EA_Cade replied to i did not receive my guaranteed ligue1 tots pack even though i completed the dme
Hi @Whodatflu,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to hac
Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to fifa 20 i didnt receive twitch reward
Hi @stepap10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to didn’t receive my twitch rewards
Hi @soccerkid115,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, February 19, 2020 Technical Issues
EA_Cade replied to did not received fifa point
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
1:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to an ongoing case
Hi @mikedesmet,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received,..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to You still haven't received an email.
Hi @Xillencer,I can see your case is with the missing content team currently, I'm not sure why you haven't gotten the case key though. You should hear back from them soon on the results of the case. ..
5:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Promotions packs missing in FUT20
Hi @rajoun99,Sorry to be the bearer of bad news, that code had to be redeemed by a specific time to receive all of the content. https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-discl..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Packed Salvio but didnt receive the TOTSSF version
Hi @demercreed,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to POTM NEYMAR SBC
Hi @TorofelicE2,Sorry to be the bearer of bad news, but those SBC's have clearly marked expiration dates on them. If you didn't complete the SBC in the time frame, you won't get anything returned as y..
7:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Not receiving XP for Squad Battles
Hi @steffanvoss,You don't receive XP for just playing a game, you gain XP for completing objectives during the game. -EA_Cade
3:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to No squad battle points
@Wedyboy760 I've reviewed all of the accounts in this thread and all have reached the maximum weekly amount of Squad Battles games of 40.After 40 games you will no longer receive points until the res..
4:00 am, June 17, 2020 Technical Issues
EA_Cade replied to No XP from playing FUT Games
Hi @SuitableEntree7,That's correct, you receive XP for the Objectives you complete not the games played in FIFA 20. -EA_Cade
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to No Automated Email
Hi @IamChrisGaming,I can see your case was received, I would ensure you're checking the correct email and that your spam filters haven't snagged the confirmation email. -EA_Ca..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Never Received Objective Reward
Hi @SeanP92,Sorry to be the bearer of bad news, but according to our tools you only completed 4 of the 6 wins for that objective. -EA_Cade
9:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to My rival rewards havent upgraded
Hi @creppyheadphone,I'm showing that you finished Division 7, Rank 1 for the last week and received those rewards. -EA_Cade
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to My FUT acc was hacked
Hi @narka0825,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Mid icon packs
Hi @BoozyCoop91,The 87 rated Makélélé you received is the Mid version. -EA_Cade View in thread
11:00 pm, February 14, 2020 Technical Issues
EA_Cade replied to International management offer not received
Hi @Aslaan2001,AFAIK the International Offer for Manager Career mode in the Catalog doesn't guarantee that you'll get your managers country as an offer. -EA Cade
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Input lag!!!!
@rr3inert Ask and ye shall receive. -EA_Cade
3:00 pm, February 22, 2020 Technical Issues
EA_Cade replied to Icon swap
Hi @thom857g,Sorry, I'm not understanding your issue. Are you trying to swap the icon you received from the Prime Icon pack with a different one? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to I'm sure I finished in gold 3 fut champions but had silver 1 rewards
Hi @Topshot2013,I'm showing that you played 26 games and won 13 of them and received the correct rewards. -EA_Cade View in thread ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to I still haven't received TOTY Ronaldo
Hi @bruno11_sb,Are you referring to the Loan item? That should have been given to you when you voted. -EA_Cade
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to I received wrong version of player.
Hi @BeaucoupIII,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to I received the wrong packs for my squad battles rewards
Hi @kylelochan,I'm showing that you finished Gold 2 and received the appropriate rewards. -EA_Cade View in thread
11:00 pm, March 3, 2020 Technical Issues
EA_Cade replied to I played WL and still didint received my rewards. What do i do ?
Hi @trueatomic12345,Rewards are given out on Thursday at 0700 UTC. -EA_Cade View in thread
3:00 pm, March 11, 2020 Technical Issues
EA_Cade replied to I haven’t received a email from EA specialist team
Hi @ultimateexrem17,Your case is with the missing content team, as this is a specialized team that only deals with missing content they can get very busy. Your case is in the right place and will be w..
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to I haven't received my verification codes
Hi @ghersi231,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to I dont receive coins or points after playing any type og matches..
Hi @DanmarkLaursen,That's no good, are you completing the matches or are you getting disconnected? -EA Cade
9:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to I didn’t receive my fifa points
Hi @Hotpotatos1234g,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 22, 2020 Technical Issues
EA_Cade replied to I didn't receive my division rivals rewards
Hi @pepe1366,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:30 pm, March 6, 2020 Technical Issues
EA_Cade replied to I didn't receive fifa points
Hi @ardopardo10,Those points are distributed by Sony within 7 days of the offer redemption.You can reach them at http://bit.ly/ContactPSSupport if you have any other questions on this promotion. ..
6:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to I did not receive my WL rewards but i received my rivals
Hi @gedda2424,Hello! If you're still missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to I did not receive all 12 packs included in my FIFA 20 champions edition
Hiya @imaansmailbox Those packs have all been sent out now, we have more details on this over here. -EA_Cade
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to I Haven’t Received My Division Rivals Rewards
Hi @JSHBRNS,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to I Got Hacked
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to How long it takes for a missing items specialist to email you?
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Fifa Points not received
Hi @benedictojmsb,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Fifa 20 case #61200148
Hi @aiman008,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to FIFA 20 Ultimate Team FUT championship I did not receive my rewards
Hi @THFCTHELANE07,They go out on Thursday at 0800 UTC. -EA Cade
5:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 Division Rival rewards mistake
Hi @amadfh67,I'm showing that you received the correct rewards for Division 10, Rank 1. If you jumped a full division or two in your case you'll receive the highest reward for the division you started..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 Career Mode No Prize Money Received
Hi @faizaan1726,If memory serves that prize money is released when the transfer window opens. Did it not do this for you then? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 09 player
Hi @dante2564,I'm showing that you received and opened the pack for that challenge. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Error with player in pack
Hi @DrewSTaylor,I'm showing that you pulled Kante at 8 AM UTC on the 9th. At that time Defenders were in packs not Midfielders. All TOTY players were released again about 3 hours after you pulled Kant..
6:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to Disconnected draft final and didn’t receive right rewards
Hi @perkinsjames1,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other p..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Didn’t receive packs after completing objectives
Hi @danmush1234,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Didn't receive my 2,000 fifa points
Hi @Itzcal365,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Didn't receive Prime Icon Pack
Hi @1ozil1,FIFA will only show you 30 packs at a time in game, you should be able to scroll through all your available packs in the web or companion app however. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
