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EA_Cade replied to friend match

Hi @seky_543,Friendlies can be difficult to diagnose as it could be a multitude of things that don't effect other modes as much. Most commonly we see IPV4 vs IPV6 as a big issue with them, you both ar..

11:00 pm, December 3, 2019 Technical Issues

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EA_Cade replied to fifa 20 keeps crash when play FUT - PS4

Hi @Zena_AN21,We're investigating an issue with crosses causing an issue at the moment, does that sound like it could be what's happening with your situation? -EA Cade

6:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to f

Hi @lonefrank,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

3:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to division rivals keeps crashing ps4

Hi @pipe_zamorano,Are you scoring from a cross when you get kicked by chance? -EA Cade

3:00 pm, April 2, 2020 Technical Issues

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EA_Cade replied to change my ea account on fifa 20 ps4

Hi @OscarHumphrey,Once an EA Account and PSN ID/Gamertag are linked it's permanently linked. You can link a different Twitch Prime account to your PSN ID however by going into Twitch and removing the ..

6:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to [Asia - PS4] - Closed the game and now have countdown timer

Thanks to everyone who provided feedback while this was being investigated by EA and Sony. This issue was confirmed as resolved by Sony on 11/17, as such this thread is now closed. ..

2:30 pm, December 11, 2019 Technical Issues

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EA_Cade replied to Worse connection in friendlies than rivals

Hi @spoopynat,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

2:30 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Will I be able to play FIFA 20 with keyboard in PS4?

Hi @INTER_TAREK,I do not believe that PS4 will natively allow you to control FIFA 20 with a mouse/keyboard. -EA Cade

4:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to We are sorry but there has been an error connecting to fifa 20 ultimate team PS4

Hi @jozaizgozda,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

7:30 pm, March 31, 2020 Technical Issues

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EA_Cade replied to Unable to connect to ea server fifa 20 ps4

Hi @samrock81,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

3:00 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Unable to connect to EA server on PS4

Hi @RiSa_Sa_ZR,Sorry to hear it. Where exactly are you getting hung up? -EA_Cade

6:00 pm, February 20, 2020 Technical Issues

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EA_Cade replied to Unable to Connect to EA Servers FIFA20 PS4 - never since Dec 2019

Hi @QCsizzle,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to There was an error communicating with the Fifa ultimate team servers PS4

@R9Drizzy Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

4:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to The Ping in fifa suddenly went from 45 max to 100 min, in Fifa only, for 4 days.

Hi @ahmedezt,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

5:30 pm, April 29, 2020 Technical Issues

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EA_Cade replied to Skill Games crashing

Hi @AntaliusAntooka,Sorry to hear this, can you try rebuilding your PS4 database http://bit.ly/PS4Safe_Mode please and let me know if that helps? -EA_Cade

11:00 pm, November 19, 2019 Technical Issues

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EA_Cade replied to Ps4 fut and rivals game play speed.

Hi @portvalefanjosh,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread

6:00 pm, January 29, 2020 Technical Issues

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EA_Cade replied to Ps4 "personal settings 1 unable to load" anyone know how to fix?

Hi @Suarezh77,Can you get us a screenshot of the error you're getting please so we know where this is occurring? -EA_Cade

4:30 pm, March 20, 2020 Technical Issues

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EA_Cade replied to Pro clubs

Hi @Hariossnavin    Can you give these steps a try and then select Rebuild Database and let me know if that helps? -EA_Cade

9:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to Ping ping ping...

Hi @Jesuss7,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

9:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to PS4 console comes on by itself..... why?

Hi @shattseek,That sounds like your console may need to be looked at, FIFA won't turn our console on randomly though it may start an update if your console is configured accordingly.Similarly, I've no..

8:00 pm, June 4, 2020 Technical Issues

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EA_Cade replied to PS4 We are sorry but there has been an error connecting

Hi @scapilouAtl,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

4:00 pm, January 23, 2020 Technical Issues

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EA_Cade replied to PS4 Title Update 1.09 & 1.10

Hi @erwindeguzman,I believe the star heads require a server refresh to appear. They should be in shortly. -EA_Cade

6:00 pm, December 5, 2019 Technical Issues

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EA_Cade replied to PS4 FIFA 20 Pro Clubs LAN keeps crashing

Hi @CDPP1112,Can you try setting a Static IP address to both consoles and let me know if this persists? -EA Cade

3:00 pm, April 22, 2020 Technical Issues

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EA_Cade replied to PS4 - my CM is constantly crashing in various screens

@ikbenmikew Hiya, sorry to hear it. Does this happen in any career mode or just the one? -EA_Cade

9:30 am, November 11, 2019 Technical Issues

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EA_Cade replied to Origin (PC) career saved game to PS4

Hi @jahinojosaz,At this time FIFA does not support cross save compatibility. -EA Cade

4:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to Online friendlies ps4

Hi @turtinjo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..

5:00 pm, June 23, 2020 Technical Issues

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EA_Cade replied to Online friendlies

Hi @JimRW19,I believe you need to press Y (Triangle on PS4) to toggle the squad updates on/off on the squad select screen. -EA_Cade

3:30 pm, March 21, 2020 Technical Issues

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EA_Cade replied to Online Friendlies PS4 Bug?

Hi @osustu99,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a Career mode save file. Then let me know if this persists? ..

9:00 pm, December 12, 2019 Technical Issues

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EA_Cade replied to No Opponents found for all the online modes in Ultimate Team on PS4

Hi @amalvm007,Sorry for the delay, is this still happening? -EA_Cade

4:00 pm, March 4, 2020 Technical Issues

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EA_Cade replied to New patch ( console ps4 )

Hi @bigGucciso5a300,Thanks for taking the time to share this feedback, I'll see that it gets to the right teams. -EA_Cade

4:00 pm, March 17, 2020 Technical Issues

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EA_Cade replied to My friend cant play online with only 2 friendlies. White screen problem

Hi @Egzup,That usually means that person has a strict NAT type or is on IPv6. You'll want to get them to set a Static IP to their PS4 and then place it in a DMZ. If they're on IPv6 there isn't much we..

4:30 pm, January 30, 2020 Technical Issues

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EA_Cade replied to Made new ps4 account and transferd money cause of bug

Hi @arthurseptember,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to MS

Hi @TSAMET61,Odd. Is this on PC with DS4 or PS4? -EA_Cade

4:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to Limit reached

Hi @PerfectFifa2019,That's not something we have the ability to overturn I'm afraid. You'll need to either use a different PS4 or one of the previous PSN ID's that created an account on that PS4 to co..

3:30 pm, January 9, 2020 Technical Issues

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EA_Cade replied to Lag and slow gameplay

Hi @marco89na,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Issue accepting online friendly on ps4

Hi @avfc1310,That's really odd, this happens even if the game is running? If so can you make sure both of you are fully updated? -EA_Cade

3:30 pm, January 30, 2020 Technical Issues

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EA_Cade replied to Installation process stuck

Hi @SiyaX-1970,Sounds like either your disc is faulty or your PS4 drive could be full. -EA_Cade

9:30 pm, March 21, 2020 Technical Issues

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EA_Cade replied to I keep on getting disconnected from fut on fifa 20 PS4

Hi @TheNotoriousISAM,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade

5:00 pm, March 5, 2020 Technical Issues

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EA_Cade replied to I have downloaded fifa 20 on ps4. Game installing is stuck at 19%

Hi @wild369spider,Sorry to hear it, is this still happening? -EA Cade

6:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to I can't update to version 1.10

Hi @Berejay,Strange, can you try these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database and let me know if this persists? -EA Cade

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to I can't connect to EA Servers on PS4

Hi @denixius,I'm not showing any issues with your account that would prevent you from connecting. Is this happening when you launch FIFA or when you try to connect to FUT? -EA..

3:30 pm, February 22, 2020 Technical Issues

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EA_Cade replied to I Just entered to fifa 20 ut from ps4 but companion doesnt work

Hi @324684deniz,Can you provide a screenshot of the message you're getting on the companion app please? -EA_Cade

3:30 pm, December 21, 2019 Technical Issues

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EA_Cade replied to How to switch account on PS4

Hi @Kobelai1205,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..

5:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to How to change ea account on ps4

Hi @tic61573,Once an account is linked, it's linked permanently. To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in ..

5:30 pm, March 24, 2020 Technical Issues

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EA_Cade replied to How to add another account

He would just need to create his own PSN ID and link it to an Origin account to play with the disc version. If you have the digital version of FIFA rather than the disc, as long as the PS4 is set as y..

3:30 pm, February 22, 2020 Technical Issues

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EA_Cade replied to Getting disconnected from EA server continuously.

Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade

7:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Game wont launch

Hi @Pakosw11,Can you run through these http://bit.ly/PS4Safe_Mode steps and then select Rebuild Database and let me know if that helps? -EA Cade

8:30 pm, March 27, 2020 Technical Issues

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EA_Cade replied to From ps4 to PC

Hi @A7mad7abib007,Your EAFC level and FC coins transfer between accounts linked to your Origin ID, but your Coins, Points and items will not. -EA_Cade

11:00 pm, March 4, 2020 Technical Issues

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EA_Cade replied to Fifa20 carrier mode PS4 crashing at the end of the first season

Hi @Lukipapa84,That's just a general crash error code, you may try fully powercycling the PS4 to resolve it but if that fails you could have a corrupted save file that won't be recoverable. ..

8:00 pm, March 5, 2020 Technical Issues

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EA_Cade replied to Fifa points with ps4 plus subscription

Hi @MJOvens92,I believe in the offer it says it can take up to 2 weeks for them to appear on the account. PlayStation support (http://bit.ly/ContactPSChat) would know more on this however as this is t..

3:30 pm, February 21, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.