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EkYcs
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EA_Cade replied to I cant connect to ea survers

Hi @jkeane54321,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..

2:30 pm, April 16, 2020 Technical Issues

FdYCK
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EA_Cade replied to I can't list transfer list players on FIFA Ultimate Team

Hi @htown15,Odd, can you give me a screenshot of this please? -EA_Cade

3:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to I can't connect in fifa after update

Hi @F3innN,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

7:30 pm, March 31, 2020 Technical Issues

wajlx
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EA_Cade replied to I can play FIFA 20

Hi @Stan_1207_NL,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade

2:30 pm, April 30, 2020 Technical Issues

D1CWU
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EA_Cade replied to I can not connect to my FUT

Hi @Benjip88,Give it a shot now please. -EA_Cade

3:30 pm, February 5, 2020 Technical Issues

thAsj
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EA_Cade replied to I am still getting disconnected at end of match

Hi @flyalbert,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

5:30 pm, April 4, 2020 Technical Issues

QfAp6
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EA_Cade replied to I am confused

Hi @zZomBenZz,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

6:00 pm, November 15, 2019 Technical Issues

42zIC
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EA_Cade replied to I WANT MY MONEY BACK

Hi @EPIBHTORAS13,If you had your FUT coins removed please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a ToS action over AHQ. ..

11:00 pm, January 9, 2020 Technical Issues

5pgiM
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EA_Cade replied to I Just entered to fifa 20 ut from ps4 but companion doesnt work

Hi @324684deniz,Can you provide a screenshot of the message you're getting on the companion app please? -EA_Cade

3:30 pm, December 21, 2019 Technical Issues

qwoWc
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EA_Cade replied to Huge delay on online game

Hi @nailman86,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

9:30 pm, April 25, 2020 Technical Issues

pWFmi
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EA_Cade replied to How Can I Play on one Stadium

Hi @trulpar,Are you playing on PC? Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade

5:00 pm, March 24, 2020 Technical Issues

oguC0
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EA_Cade replied to Horrible online experience due to lag

Hi @AqiiiL,Your speeds are very, very fast but it is odd that they fluctuate as wildly as they are. Can you try changing your DNS in the network settings to the Google or OpenDNS address please and le..

10:30 pm, December 19, 2019 Technical Issues

Ij90v
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EA_Cade replied to Help with my account issue,PLEASE!!!!!!!!!

Hi @lzy921117,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..

9:30 pm, November 13, 2019 Technical Issues

FHzjT
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EA_Cade replied to Help me please

Hi @CGoodwin98,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

2:30 pm, May 1, 2020 Technical Issues

ToS8A
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EA_Cade replied to Hello I was banned from walking transfers for nothing when I did nothing.

Hi @Mizou2019,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

9:30 pm, May 2, 2020 Technical Issues

6xz9g
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EA_Cade replied to Hello @EA_Cade i

Hi @huick061,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

2:00 pm, April 9, 2020 Technical Issues

duhc4
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EA_Cade replied to Haven't been able to play FUT in over 2 months...

Hi @bunglefeveruk,Give it a shot now please and let me know if you can connect. -EA_Cade

9:30 pm, December 10, 2019 Technical Issues

iNSVv
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EA_Cade replied to Got banned for something I didn’t do

Hi @LyleW123, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade

8:30 pm, December 21, 2019 Technical Issues

nJjUK
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EA_Cade replied to Getting kicked but logging in is no problem

Hi @123inktaap,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

9:00 pm, February 4, 2020 Technical Issues

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EA_Cade replied to Getting kicked 2 in a row while doing missions...

Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

4:00 pm, April 10, 2020 Technical Issues

0Jj89
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EA_Cade replied to Getting disconnected from ea servers

Hi @sdctbc0324,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

9:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Getting disconnected from EA server continuously.

Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade

7:00 pm, April 15, 2020 Technical Issues

RxfY1
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EA_Cade replied to Getting disconnected from EA Servers Fifa 20 XBOX One

Hi @Riviera_Kid_72,You only sent 3 packets with the UO Trace, you need to let it run until it hits 100 packets for the test to provide usable results. Can you also provide a picture of the Detailed Ne..

5:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to Getting Disconnected

Hi @kingshukd07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

9:30 pm, June 4, 2020 Technical Issues

hNr49
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EA_Cade replied to Game won’t connect to EA servers

Hi @petrahegedus,Can you check the age of both the EA Account and the Nintendo account linked please? Any time we've seen this issue in the past the Nintendo account was either underage or without the..

6:30 pm, June 23, 2020 Technical Issues

w0pht
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EA_Cade replied to Game won't load

Hi @ricocarbs,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..

9:00 pm, April 7, 2020 Technical Issues

nmqkH
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EA_Cade replied to Game session disconnected bf5

Hi @calvbreas,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't re..

7:00 pm, April 25, 2020 Technical Issues

m3dH2
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EA_Cade replied to Game keeps freezing

Hi @samir1678ahuja,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

3:30 pm, May 2, 2020 Technical Issues

BOiWd
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EA_Cade replied to Game disconnection

Hi @wolfie_22,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

4:30 pm, March 17, 2020 Technical Issues

zRPOS
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EA_Cade replied to Game disconecting

Hi @Barendarende,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

9:00 pm, January 3, 2020 Technical Issues

vyiNj
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EA_Cade replied to Game crashes FIFA 20 PC

Hi @mexynuke,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

9:30 pm, May 1, 2020 Technical Issues

uLrzI
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EA_Cade replied to Game closes after match

Hi @ic0nicttv,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade

3:00 pm, February 20, 2020 Technical Issues

U9uLZ
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EA_Cade replied to Game Disconnecting at End of Match

Hey all, If you could, please respond here with the following information to assist with the investigation into this issue. UserIDPlatformISPTimestamp of your last disconnectWhat mode you were playing..

2:30 pm, March 11, 2020 Technical Issues

hQDbJ
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EA_Cade replied to Game Crashing Upon Startup

Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..

8:00 pm, April 17, 2020 Technical Issues

ZLYhO
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EA_Cade replied to Fut connect do not Work

Hi @naak2424,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

8:30 pm, December 11, 2019 Technical Issues

8qr5y
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EA_Cade replied to Fut champs is a joke this weekend

Hi @robpaperscissors,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..

3:00 pm, May 2, 2020 Technical Issues

d7zIe
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EA_Cade replied to Fut champs hasnt worked this week

Hi @Ljlgooner,I'm showing that you redeemed access during last weekends FUT Champions and played no games. Please remember that there is a 24 hour grace period once the competition starts to redeem ac..

4:30 pm, June 26, 2020 Technical Issues

6DfLC
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EA_Cade replied to Fut Champions Gameplay delays Fifa 20

Hi @Anonimous91,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't ..

7:00 pm, April 25, 2020 Technical Issues

FT3u4
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EA_Cade replied to Fut 20 special card get grey and not found

Hi @GaborPika,You can still use those items, it's just not loading the special art assets. Try backing out and then going into FUT again please. -EA_Cade

6:00 pm, March 10, 2020 Technical Issues

Se2a8
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EA_Cade replied to Fut 20 in game error

Hi @Uzzul_hussain,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..

7:00 pm, November 15, 2019 Technical Issues

ZtjPU
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EA_Cade replied to Fur champs

@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..

11:30 am, December 6, 2019 Technical Issues

urRy1
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EA_Cade replied to Full lag even on me Fut Menu and Can't bid in any players

Hi @ssnap1989,Sorry to hear it, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

4:30 pm, March 27, 2020 Technical Issues

RctOj
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EA_Cade replied to Friendly online matcha connection lost (CO working)

Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to your console..

6:00 pm, April 9, 2020 Technical Issues

BrCNZ
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EA_Cade replied to Freeze when open

Hi @mariusgabriell67,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

6:30 pm, December 21, 2019 Technical Issues

wtYcv
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EA_Cade replied to Franchise ban for nothing

Hi @sadalczyk,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

3:30 pm, April 29, 2020 Technical Issues

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EA_Cade replied to Fifa20- The ea servers are not available at this time

Hi @liongikng,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

2:30 pm, March 21, 2020 Technical Issues

HY5UL
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EA_Cade replied to Fifa20 transfer ban my account

Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

8:00 pm, November 27, 2019 Technical Issues

2bxpH
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EA_Cade replied to Fifa unable to retrieve account information

@iactualwannadie Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with this issue over AHQ. -EA_Cade ..

9:30 am, March 17, 2020 Technical Issues

Oq9aK
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EA_Cade replied to Fifa companion app

Hi @FORZAFANTIC123,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

2:30 pm, April 2, 2020 Technical Issues

7IFkQ
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EA_Cade replied to Fifa banned account

Hi @andrejrefresh,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

10:00 pm, April 9, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.