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EA_Cade replied to Sorry there has been an error connecting to fifa 20 ultimate team
Hi @Vassilounis,Give it a shot now please. -EA_Cade
11:00 pm, January 15, 2020 Technical Issues
EA_Cade replied to Someone help?
Hi @nivroki,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't reso..
6:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Slow, laggy gameplay xbox one
Hi @Pavidcroborg,Hey there, can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Slow gameplay
Hi @Dr_ZoDiaC_ShOt,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Skill Games crashing
Hi @AntaliusAntooka,Sorry to hear this, can you try rebuilding your PS4 database http://bit.ly/PS4Safe_Mode please and let me know if that helps? -EA_Cade
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to Signing in for the first time
Hi @mtop123j,Can you provide the PSN ID you've created please? Alternatively, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Shapeshifter barta objective bug...
Hey all, I'm not seeing any trending issues related to these objectives. In order to get this reviewed we'll need to see a video of you completing the objectives in game and that they aren't being cou..
11:00 pm, March 3, 2020 Technical Issues
EA_Cade replied to Servers
Hi @andrezinhu17,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Server down
Hi @Kei_ranks,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to SERVERS
Hi @joooli3an,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, February 6, 2020 Technical Issues
EA_Cade replied to Re: Freeze on connecting to EA servers?
Hi @chadic06,I've split your post off here as the thread you were in was quite old. Can you attempt to connect via a hot spot please? It sounds like something on your ISP side is blocking you from loa..
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Ps4 "personal settings 1 unable to load" anyone know how to fix?
Hi @Suarezh77,Can you get us a screenshot of the error you're getting please so we know where this is occurring? -EA_Cade
4:30 pm, March 20, 2020 Technical Issues
EA_Cade replied to Problem with latency in Division Rivals and Squad Battles (PC)
Hi @Karol74TSW,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Problem in ultimate team
Hi @MHD9JR,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Pro clubs drop outs
Hi @sammather638,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Pro Clubs Bug
Hi @rfostrrr,Make sure you don't have Text to Speech or Speech to Text enabled in the accessibility settings inside FIFA 20 please. -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Post patch lag and stutter
Hi @Conductz10,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
7:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to Poor gsme play xbox fifa20
Hi @davegill123,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Please read the description
Hi @xstlth,Your account was investigated by the Terms of Service team and they've declined to overturn this action. As this issue has been investigated several times now, they will not be looking into..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Please read EA
Hi @RecklessWorm055,That warning isn't only applicable to the console version of the game I'm afraid, this isn't something we can assist with any longer. -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Please help?! Cant Trade in FIFA
Hi @gamestop435,Were you trading heavily before this happened? It sounds like you mat have hit a form of bot detection. -EA_Cade
10:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Please help me get the club back.
Hi @M8rf,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
3:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Please help - ea sports login
Hi @murphy_z11,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
6:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Please help - Unable to connect to the Ea Servers Fifa 20
Hi @snowingearth,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let m..
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Please help
Hi @waxme56,What system is this on? I'm not showing any widespread connection issues. -EA_Cade
4:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Please answer me quickly i need help
Hi @yassin9085,What system are you playing on? -EA Cade
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Playing champs servers went down
Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Players stuck in transfer targets for over a month
Hi @Daniyal_Rahman,Very sorry to hear this, can you please reach out to our Twitter team at @EAHelp so we can get some information from you on this? -EA_Cade
7:30 pm, November 15, 2019 Technical Issues
EA_Cade replied to Played 2 games. Both disconnected
I'm not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Ping ping ping...
Hi @Jesuss7,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Personal settings 1
Hi @cammy123432,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..
6:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to PLEASE HELP ME EA!!!!!!!!
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to PC- Game keeps crashing with no error message after title update 8
Hi @mesh254_ule,Can you get us a DXDiag please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to PC FUT possible GPU failure causing loss of focus on window
@jsbloo That's really odd, can you get me a video of this happening please?Can you also try these steps and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cad..
9:00 am, November 29, 2019 Technical Issues
EA_Cade replied to PC Crashing after launching FIFA 20
Hi @Dodgy_Gabe,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to PC Alt+F4 solution please?!
Hi @themajor47,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to PC - FIFA 20 Launcher Not Start
Hi @Funct110N,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Origin Client Terminated Error
Hiya @aahaan77 Can you run through these steps please: Close Origin completely by right clicking the Origin system tray icon and selecting Exit. Make sure that Orig..
5:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to Online unavailable?
Hi @Thorison_7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to Online seasons no opponent found
Hi @khaledhossam85,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
5:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to Online season game keeps freezing
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Online problem
Hi @XxhubertusxX,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Online play - Required privilege issue
Hi @gaffermichael,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
8:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Online friendlies ps4
Hi @turtinjo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
5:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Online button press delay/input lag
Hi @waqypaqy,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Online Seasons Freeze
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to Oceania Servers for Fifa
Hi @NakedAssassin91,There is a data center in Sydney. Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade ..
3:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Objecyive not completed
Hi @aragon6789,I've completed those myself without issue, can you be more specific as to the ones you're having trouble with please? -EA_Cade
3:00 pm, February 27, 2020 Technical Issues
EA_Cade replied to Not connect to fifa 20 ea server
Hi @juanisrael7,I'm not showing anything on your account that would prevent you from connecting. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://..
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Not able to load in to FIFA 20
Hi @ItsZer0Van,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
10:00 pm, April 14, 2020 Technical Issues
